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User manual - 449 pages
Manual - 432 pages
Software manual - 418 pages


13 Paper Jam/Remove Paper Jam
All Printers
The media does not meet HP specifications.
The paper path is dirty or obstructed.
– Clean the paper path components; ensure that the transfer roller
is seated properly.
The pickup (or other) rollers and/or the separation pad is worn.
The paper is the wrong length or the paper size is selected
incorrectly in the software.
The exit sensor or flag is defective.
A defective input (paper-out) sensor does not sense that the printer
is out of paper.
The paper cassettes are not correctly loaded.
The solenoid operation is bad.
– Verify proper solenoid operation and replace if necessary.
The gear(s) is bad or not meshing in the drive train.
– Replace the bad gear(s) or check the toner cartridge gears for
The main motor or drive circuit is bad.
The delivery mechanism or the coupler gear to the main drive is
The main motor drive circuitry is bad.
The DC controller is defective.
26 – Control panel messages


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