Preventing Jams: Face Up or Output Stacker
Service Note Number:
Associated Part Numbers:
RB1-0557-040CN (Paper Guide)
When printing jobs to the face-up tray with an output
stacker (C2801A), the potential exists for an increase in the number of
paper jams. The jams are a result of paper being deflected incorrectly
by the paper guide of the delivery cover assembly.
The adhesive used to secure the gray pad on the paper guide causes
this problem. Over time, the adhesive causes incorrect paper deflection
and jamming. Typically the left leading edge of the paper may catch on
the upper edge of the rear exit slot of the delivery cover assembly and
cause the media to skew and jam.
The error also can occur when the upper tray has been selected and
the output is delivered to the lower tray.
The rear delivery cover assembly has been redesigned so
that the pad is no longer needed. Either of the two fail conditions cited
above can be corrected by replacing the paper guide on the delivery
When printing to the face-up tray or output stacker, the paper-handling
performance will be improved because the paper is routed more
precisely through the paper slot in the delivery cover assembly.
Perform the modification only when the specified failure occurs. Use the
procedures shown in the source note.
258 – Summary of service notes and technical tips