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HP LaserJet Quick Reference Service Manual Page 257

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This shim kit will not solve all paper feed problems from the lower
cassette. All the standard media checks should be performed to
assure media meets HP specifications, is not damaged, and so forth.
The adjustment for paper tension should also be set properly for the
weight of the paper that is installed in the tray.
A Lower Cassette Shim Kit has been designed that includes
the shim and an instruction sheet for proper installation. The shim kit is
user-installable and available to service providers or end users. The
shim kit can be ordered free of charge by calling HP Distribution at
(970) 339-7009. Callers should request the HP Shim Upgrade Kit, part
number C3916-67906. The shim kit will work only for customers using
letter or legal-size paper.
False Paper Jams (last page only)
Associated Part Numbers:
only the last page, and a piece of paper cannot be found in the printer,
verify that the paper-out sensor flag is still attached. To locate the flag,
remove the 250-sheet paper cassette and look for a small, black piece
of plastic hanging down in the center of the slot.
If this flag is missing, the printer will give a false paper jam
message. If this occurs, replace the sensor flag.
If the printer is giving a false paper jam message on
Technical Tips – 255


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