Broken Printer Frame - Paper Cassette Support
Service Note Number:
C2040A-08, C3150A-02, C3155A-02, C3134A-02, C3932A-02,
Serial Numbers Affected:
removing the paper cassette. Improper removal usually consists of
pulling up or pushing down excessively on the paper cassette before it
is fully removed from the printer. Improper removal can break off the
support guide(s) the frame of the printer, which may cause an increase
in media jams and image skew, or may crease printed output.
Install the paper cassette support guide repair kit (5062-
4662). First, be sure that the printer is placed on a firm, flat surface.
Apply the kit (a three-piece appliance) directly to the paper cassette.
The kit includes two bottom supports, a left-side support, and
procedure go through the steps below carefully without removing the
adhesive backing from the supports:
1 Remove the paper cassette and place it on a flat surface.
2 Remove the adhesive backing from one of the bottom supports.
Carefully place the support in one of the two positions.
3 Remove the adhesive backing from the other bottom support and
place it in the remaining position.
4 Remove the adhesive backing from the left-side support. Carefully
place the support in position.
5 Replace the paper cassette in the printer; check for proper
250 – Summary of service notes and technical tips
C2003A-04, C2015A-04, C2005A-08,
A customer can damage a printer by improperly
To ensure correct installation, before starting the
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