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HP LaserJet Quick Reference Service Manual Page 238

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The master distributor will determine whether the equipment is
defective and, if so, direct the customer to the manufacturer.
Entire, Inc. is responsible for third-level support on the software bundle:
Entire's support group can be reached at (716) 742-2200 (extension
HP's traditional LJ 5Si support infrastructure will be responsible for
supporting the LJ 5Si engine. The Image Manager Software only works
with firmware version 9.7 or later. This service note covers any 5Si
printers sold after September 1, 1997 that do not have the required
firmware to be compatible with the Entire Image Manager software.
In Europe, the solution will be rolled out as a co-labeled HP and Entire
product. In North America, the solution will be a third-party program.
The rest of the world will not be addressed until we have the other two
major regions running. Both regions are expected to see installations
around September 1, 1997.
Confirm the firmware version by printing a configuration
page. Replace the formatter assembly (part number C3168-69005) as
noted above.
236 – Summary of service notes and technical tips


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