The majority of the time, the printer posts a 13.2 paper jam error, which
can be cleared by opening and closing the printer door. Sometimes the
printer reports a 58.3 error message, which requires the printer to be
power-cycled. However, if the printer has a formatter with version 8.6 or
older firmware, the 58.3 error message disappears within 5 seconds. In
this case, the message for the previous error remains on the display.
The printer is now in a state requiring that it be power- cycled, with no
indication on the control panel.
With version 9.1 firmware, the 58.3 error message remains on the
display, stating that the printer needs to be power-cycled. In all cases,
the error is logged and can be viewed by printing the error logs.
Although there may be many causes for a 13.2 paper jam error, only an
MP tray failure will cause a 58.3 error.
The MP tray has been modified with a more powerful
solenoid and a metal tab designed to reduce friction.
Replace a failing MP tray with a new one: RG5-1880-100CN,
MP serial numbers JAA0326819 to JAA0420130 or RG5-1880-110CN,
MP serial numbers JAA0420131 and higher. The failure can be
confirmed by observing the tray not lifting when the feed roller is in
operation or by 58.3 errors in the error logs.
232 – Summary of service notes and technical tips