Paper Jams When Feeding from the 2,000-Sheet
Service Note Number:
Associated Part Numbers:
Serial Number Range:
from the 2,000-sheet input unit, there is a possibility of increased paper
jams in the area of the right cover assembly. This increased potential for
jams is caused by the texture of the cover guide being abraded, thus
causing paper to stick to the paper guide.
To prevent this problem,16 ribs were added to the textured
face of the cover guide. These ribs provide a better path for the paper
because they will not prematurely wear out, as the textured surface
does. The solution was implemented at the factory on printers that are
not included in range given above.
First, confirm that the printer is within the range above. If not, this
service note does not apply and other troubleshooting needs to
conducted. Confirm that the jam condition occurs only when feeding
from the 2,000-sheet input accessory. Keep in mind that the page count
is approximate and could vary slightly for rougher media. Replace the
right cover assembly (RG5-1519-040CN).
C3166A-03 & C3167A-03
After approximately 50,000 sheets have been printed
Technical Tips – 211