This chapter addresses some of the more common service issues.
The Troubleshooting Process
The troubleshooting process, illustrated in figures 9-1 and 9-2, is a
systematic approach to resolving printer problems. In searching for the
causes for printer malfunctions and errors, the troubleshooting process
addresses major problems first and then identifies secondary problems.
In figures 9-1 and 9-2, each heading depicts a major troubleshooting
step. A YES answer to the questions allows you to proceed to the next
major step. A NO answer indicates that additional testing is needed.
Proceed to the referenced location and follow the instructions for that
area. After completing the additional testing, proceed to the next major
service notes and
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