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HP LaserJet 9000dn Service Manual: User/service Level Diagnostics; Paper Path Test; Service Test; Table 31. Service Test Abnormality Codes

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User/service level diagnostics

Paper path test
The paper path test can be used to verify that various paper paths are working properly or to
troubleshoot problems with tray configuration.
To print a paper path test
1
Press
2
Use
3
Use
4
Use
5
Use
accessory (if available), and number of copies.
6
Use
Service test
The service test verifies whether the print engine is functioning correctly. This test is very useful for
isolating printer problems. The test can be performed with paper handling accessories attached, but
it will not activate any of the accessories' motors, switches, or sensors.
To perform a service test
1
Turn power off.
2
Ensure that the paper path of the printer is clear of all media, and the left, front, and right doors
are closed.
3
Open tray 2 and tray 3.
4
Turn power on, and when the printer is ready press
5
Use
6
Use
7
Use
minutes to complete. The control panel will display
8
When the test is complete you will see
numbers on the display panel. If no abnormalities were noted, you will see (0000 0000 0000
0000 0000). If abnormalities were noted, the four digit code will show up in parentheses (0101
0111 0132 0000 0000). Write down these codes and match them to the table below. A code
description and recommended FRU associated with the abnormality is listed.
9
Close tray 2 and tray 3.
Table 31. Service test abnormality codes
Code
0101
0102
0103
0104
238 Chapter 7 Troubleshooting
.
or
to scroll to
or
to scroll to
or
to scroll to
or
to select the input tray you want to test, the output bin, the duplex printing
or
to scroll to
or
to scroll to
or
to scroll to
or
to scroll to
Description
Cassette pickup rod motor
Cassette feed motor
Cassette lifter motor
Tray 1 feed motor
, and then press
, and then press
.
, and then press
, and then press
to enter menus.
, and then press
, and then press
.
, and then press
. The service test can take up to two
, or up to five sets of four digit
FRU
Paper input unit
Paper input unit
Paper input unit
Tray 1
.
.
to start the paper path test.
.
.
C8519-90912

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Troubleshooting

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