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40
Solutions To Common Problems
Water/Moisture/Frost Outside Refrigerator
Problem
Moisture collects on outside
of refrigerator or between
doors.
Automatic Ice Maker
Problem
Ice maker is not making any
ice.
Ice maker is not making
enough ice.
Ice maker will not stop
making ice.
Ice maker is not separating
the ice cubes.
Ice has bad odor and taste.
Cause
• Weather is humid.
• Door is slightly open, causing cold air
from inside refrigerator to meet warm
air from outside.
Cause
• Ice maker power switch is Off.
• Water supply is not connected to
refrigerator.
• Household water line valve is not
open.
• Freezer is not cold enough.
• Valve on cold water pipe is clogged
or restricted by foreign material. If
valve is of the self-piercing type, it
may not have created a sufficiently
sized hole in tube for water to pass
through).
• Check to see if the water dispenser
is dispensing water.
• Water filter is not completely seated.
• Ice maker is producing less ice than
you expect.
• Freezer is not cold enough.
• Household water line valve is not
completely open.
• Check to see if water dispenser is
dispensing slower than normal.
• Ice maker wire signal arm is being
held down by some item in the
freezer.
• Ice cubes are not being used
frequently enough.
• Ice cubes are hollow or smaller than
normal.
• Ice has picked up odor or flavor from
strong food stored in refrigerator or
freezer.
• Water running to ice maker has poor
taste or odor.
• Ice not used frequently enough.
Correction
• This is normal in humid weather. When humidity is
lower, the moisture should disappear.
• See Problem section Opening/Closing Of
Doors/Drawers.
Correction
• Turn on power switch.
• Connect water supply (see Installation Instructions).
• Turn on household water line valve.
• See Problem section Temperatures Are Too Warm.
• Turn off household water line valve. Remove valve.
Ensure that valve is not a self-piercing valve. Clean
valve. Replace valve if necessary.
• If not, the ice & water filter cartridge is clogged or
restricted, and must be replaced.
• Push firmly until the water filter snaps into place.
• Ice maker should produce approximately 4-5 pounds
of ice every 24 hours. Express Ice should produce
up to 6 pounds of ice every 24 hours.
• See Problem section Temperatures Are Too Warm.
• Turn on household water line valve.
• If it is, replace the ice & water filter cartridge.
• Move item and release wire signal arm. Remove any
ice cubes frozen together over wire signal arm.
• Remove and shake ice bin to separate cubes.
• The ice & water filter cartridge may be clogged.
Replace filter cartridge.
• Cover foods tightly. Discard stale ice. Ice maker will
produce fresh supply.
• Add filter to water supply line. Consult a water
purifying company.
• Discard stale ice.
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