Mazda Tribute Owner's Manual page 253

For Vehicles in California
1. MAZDA NORTH AMERICAN OPERATIONS ("MAZDA")
PARTICIPATES IN BBB AUTO LINE, a mediation/arbitration program
administered by the Council of Better Business Bureaus [4200 Wilson
Boulevard, Arlington, Virginia 22203] through local Better Business
Bureaus. BBB AUTO LINE and MAZDA have been certified by the
Arbitration Certification Program of the California Department of
Consumer Affairs.
2. If you have a problem arising under a MAZDA written warranty, we
encourage you to bring it to our attention. If we are unable to
resolve it, you may file a claim with BBB AUTO LINE. Claims must
be filed with BBB AUTO LINE within six (6) months after the
expiration of the warranty.
3. To file a claim with BBB AUTO LINE, call 1-800-955-5100. There is
no charge for the call.
4. In order to file a claim with BBB AUTO LINE, you will have to
provide your name and address, the brand name and vehicle
identification number (VIN) of your vehicle, and a statement of the
nature of your problem or complaint. You will also be asked to
provide: the approximate date of your acquisition of the vehicle, the
vehicle's current mileage, the approximate date and mileage at the
time any problem(s) were first brought to the attention of MAZDA
or one of our dealers, and a statement of the relief you are seeking.
5. BBB AUTO LINE staff may try to help resolve your dispute through
mediation. If mediation is not successful, or if you do not wish to
participate in mediation, claims within the program's jurisdiction may
be presented to an arbitrator at an informal hearing. The arbitrator's
decision should ordinarily be issued within 40 days from the time
your complaint is filed; there may be a delay of 7 days if you did not
first contact MAZDA about your problem, or a delay of up to 30 days
if the arbitrator requests an inspection/report by an impartial
technical expert or further investigation and report by BBB AUTO
LINE.
6. You are required to use BBB AUTO LINE before asserting in court
any rights or remedies conferred by California Civil Code
Section 1793.22. You are also required to use BBB AUTO LINE
before exercising rights or seeking remedies created by Title I of the
Magnuson-Moss Warranty Act, 15 U.S.C. sec. 2301 et seq. If you
choose to seek redress by pursuing rights and remedies not created
by California Civil Code Section 1793.22 or Title I of the
Magnuson-Moss Warranty Act, resort to BBB AUTO LINE is not
required by those statutes.
Customer Assistance
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