Troubleshooting - Sony ERS-7M2 - Aibo Entertainment Robot User Manual

Troubleshooting

If you experience any difficulties, use this guide to check for possible causes before contacting AIBO Customer Link (for customer
support). Also refer to the troubleshooting sections in the "User's Guide (Basic)" for the AIBO robot ERS-7 and the "User's Guide
(PC·Network)" for the AIBO robot ERS-7. Should the problem persist, contact AIBO Customer Link (for customer support). (See
the last page for details on AIBO Customer Link (for customer support).)
Symptom
Cannot connect to the AIBO
Entertainment Robot from the PC.
AIBO Entertainment Player does not
start.
The AIBO robot is not displayed on
the list under the "Network Settings"
tab on the "Settings" screen.
c
• Cause Remedy
®
• Network settings are incorrect.
c Check the network settings: see "User's Guide (PC·Network)" for the AIBO
robot ERS-7.
c Click "Search" under the "Network Settings" tab on the "Settings" screen. Check
whether the AIBO robot appears on the list (page 66).
• Installed files are damaged.
c Uninstall AIBO Entertainment Player and then reinstall the program from the
CD-ROM.
• Universal Plug & Play is not installed in Windows XP.
c Install Universal Plug & Play: see "User's Guide (PC·Network)" for the AIBO
robot ERS-7.
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