Handling Incoming Calls - Brother MFC-J6510DW User Manual

Sending Faxes (continued)
Difficulty
Sent faxes are blank.
Poor fax send quality.
Vertical black lines when sending.

Handling Incoming Calls

Difficulty
The machine "hears" a voice as a
CNG Tone.
Sending a fax call to the machine.
Custom features on a single line.
Copying Difficulties
Difficulty
Cannot make a copy.
Poor copy results when using the
ADF.
Vertical black lines or streaks
appear in copies.
Copies are blank.
Fit to Page does not work properly. Make sure the document is not skewed on the scanner glass.
94
Suggestions
Make sure you are loading the document properly. (See Loading documents
on page 28.)
Try changing your resolution to Fine or S.Fine. Make a copy to check your
machine's scanner operation. If the copy quality is not good, clean the scanner.
(See Cleaning the scanner on page 67.)
Black vertical lines on faxes you send are typically caused by dirt or correction fluid
on the glass strip. Clean the glass strip. (See Cleaning the scanner on page 67.)
Suggestions
If Easy Receive is set to On, your machine is more sensitive to sounds. It may
mistakenly interpret certain voices or music on the line as a fax machine calling
and respond with fax receiving tones. Deactivate the machine by pressing
Stop/Exit. Try avoiding this problem by turning Easy Receive to Off.
(See Easy Receive on page 39.)
If you answered on an extension telephone, press your Fax Receive Code (the
factory setting is l 5 1). If you answered on the external telephone (connected to
the EXT. jack), press Start to receive the fax. When your machine answers, hang
up.
If you have Call Waiting, Call Waiting/Caller ID, Voice Mail, an alarm system or
other custom feature on a single telephone line with your machine, it may create
a problem sending or receiving faxes.
For example: If you subscribe to Call Waiting or some other custom service and
its signal comes through the line while your machine is sending or receiving a fax,
the signal can temporarily interrupt or disrupt the faxes. Brother's ECM (Error
Correction Mode) feature should help overcome this problem. This condition is
related to the telephone system industry and is common to all devices that send
and receive information on a single, shared line with custom features. If avoiding
a slight interruption is crucial to your business, a separate telephone line with no
custom features is recommended.
Suggestions
Make sure that the COPY
Try using the scanner glass. (See Using the scanner glass on page 29.)
Vertical black lines or streaks on copies are typically caused by dirt or correction
fluid on the scanner. Clean the glass strip and scanner glass and the white bar and
white plastic above them. (See Cleaning the scanner on page 67.)
Make sure you are loading the document properly. (See Loading documents
on page 28.)
Reposition the document and try again.
key is illuminated.