Appendix A: Troubleshooting - Cisco Linksys NAS200 User Manual

Appendix A
Appendix A:
Troubleshooting
The Setup Wizard does not detect any Network Storage
Systems.
Follow these instructions until your problem is solved:
1. Make sure the Network Storage System is powered
on.
2. Check the cable connections of the Network Storage
System.
3. Make sure your computer and the Network Storage
System are on the same network segment. (If you do
not have a router, then skip this step.)
4. In all Windows operating systems, the TCP/IP protocol
is installed by default. If you have uninstalled the
TCP/IP protocol, refer to Windows Help for instructions
on how to re-install the TCP/IP protocol.
5. During the Setup Wizard, select
an IP address (DHCP recommended) if your local
network has a DHCP server (usually a router) assigning
IP addresses, or select Set IP configuration manually
if your local network does not have a DHCP server.
If you selected Set IP configuration manually, then
complete the IP Address, Subnet Mask, and Gateway
fields. The range commonly used for IP addresses is
192.168.1.1 to 192.168.1.254, with a Subnet Mask of
255.255.255.0. (Each device on your local network
requires a unique IP address and the same Subnet
Mask.)
You cannot access the web-based utility of the Network
Storage System.
Check the IP address of the Network Storage System. By
default, the Network Storage System uses a dynamic IP
address assigned by your DHCP server (usually a router);
run the Setup Wizard or check the router's utility for the
current IP address of the Network Storage System. If your
network does not have a DHCP server, run the Setup
Wizard to assign an appropriate static IP address to the
Network Storage System (make sure this static IP address
is within the IP address range used by your network).
You have configured the Network Storage System is
configured, but you do not see it in My Network Places or
Network Neighborhood.
Change the Workgroup of the Network Storage System
to match the Workgroup of your computer (refer to the
Administration > System Options section of "Chapter 3:
Advanced Configuration"). If this does not work, follow
these instructions until your problem is solved:
Network Storage System with 2 Bays
Automatically obtain
1. Click Start. Click Search. Click Computers or people.
Click A computer on the network. Enter the name of
the Network Storage System, and click Search.
2. In all Windows operating systems, the TCP/IP protocol
is installed by default. If you have uninstalled the
TCP/IP protocol, refer to Windows Help for instructions
on how to re-install the TCP/IP protocol.
Start. Select Control Panel. Right-click Network
3. Click
Connections. Click Open. Click Advanced. Click
Advanced Settings. Select the Local Area Connection
you are using. In the Bindings for Local Area Connection
section, make sure these two settings, File and Printer
Sharing for Microsoft Networks and Client for Microsoft
Networks, are selected. If not, select them. Then click
OK.
4. If your local network has a DHCP server (usually a
router), run the Setup Wizard and make sure the
Network Storage System is on the same network
segment as your computer. (If you do not have a router,
then skip this step.)
5. If your local network does not have a DHCP server
(usually a router), make sure the IP address of your
computer is compatible with the IP address of the
Network Storage System. The range commonly used
for IP addresses is 192.168.1.1 to 192.168.1.254, with
a Subnet Mask of 255.255.255.0. (Each device on your
local network requires a unique IP address and the
same Subnet Mask.)
When you click the Network Storage System icon in My
Network Places or Network Neighborhood, you are
prompted for a password.
One of the following situations may have occurred:
The Network Storage System recognizes the Windows
•
user name you used to log into your computer, but it
does not recognize the password. At the prompt, enter
your password for the Network Storage System. (Later
you can change your Windows password to make it
match the Network Storage System password.)
The Network Storage System does not recognize
•
the Windows user name you used to log into your
computer, so it recognizes you as a guest with guest
access rights. Use the Setup Wizard or web-based
utility of the Network Storage system to create an
account for your Windows user name.
You do NOT have permission to access the Network
•
Storage System. Use the Setup Wizard or web-based
utility to assign the appropriate level of access to your
account.
Troubleshooting
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