Before You call For Service
If the unit appears to be malfunctioning, read through Normal Operation first. If the problem persists,
check the Troubleshooting Guide. Locate the problem in the guide and refer to the cause and its remedy
before calling for service. The problem could be something very simple which can be solved without a
NEVER attempt to repair or perform maintenance on the unit until the main electrical power has
Troubleshooting – What to check when problems occur
Unit does not operate.
Unit runs but no ice is produced.
Unit runs but produces very little ice.
Ice is slow to release or does not
release from the evaporator.
No electrical power to the unit.
Cycle selector switch set
Low air temperature around unit.
No water being supplied to the
Dirty condenser coils.
High air temperature around unit.
Scale and mineral buildup in unit.
Inadequate airflow at the front of
Cleaning cycle recently performed
Ice-making system is dirty.
Unit is not level.
Low air temperature around the unit.
Make sure power cord is plugged in. Check for
blown fuse or tripped circuit breaker.
Make sure cycle selector switch is set to ICE/ON.
Surrounding air temperature must be at least
Check to see that water is connected and turned
on to the unit.
Clean the condenser. See Maintenance.
Surrounding air temperature of over 90°F (32°C).
Low ice production at high temperatures is
Clean unit. See Maintenance.
Remove items blocking airflow.
Allow unit to reach the set temperature to produce
Run unit through automatic clean cycle. See
See Leveling the Unit.
Surrounding air temperature must be at least 50°F