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IV Frequently Asked Questions and Solutions
This section will provide solutions for some common problems during the use of this
product. Please read this section to see if it can resolve the existing problems. If they can't
be resolved, please contact with customer service.
1. Question: The unit can't be turned on, and the LCD doesn't display any information.
Answer: Please confirm if the battery needs to be charged.
2. Question: The keys don't work.
Answer: 1) Check if LCD will display "hold" message;
2) If the "hold" message is displayed, please press "TV/Hold" key for 2 seconds
to turn off lock function.
3. Question: When selecting the television as output mode, the television picture shakes or
the picture can't be normally displayed.
Answer: When using television to view, please firstly setup correctly the [tv standard]. (In
China and Europe, please use [pal], and in Korea, please use [ntsc].
4. Question: Sudden power off
Answer: 1) Please check the [power off] setup in the [setup] of main menu interface;
2) Please check if the battery power is low, if so it should be charged.
5. Question: LCD screen suddenly powers off
Answer: Please check if "TV/Hold" key is pressed and screen conversion has begun.
6. Question: Doesn't play video, music and picture files.
Answer: 1) The file format shall be within the supporting scope of this product;
2) Please confirm if the file format belongs to the format supported by this
product, and if the correct play mode is selected.
3) If the file format is not within the supported scope, please use the format
conversion software to convert the file format into the supporting format.
7. Question: There is no sound, or volume is too low during the playback of video and
music.
Answer: Please confirm if the volume is too low. Change the volume through the volume
adjusting key.
8. Question: The image is too small during video playback or picture view.
Answer: 1) The image of recorded video file is too small.
2) The self-dimension of picture file is too small.
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