Call Home Features
S e n d d o c u m e n t a t i o n c o m m e n t s t o m d s f e e d b a c k - d o c @ c i s c o . c o m
Call Home Features
The Call Home functionality is available directly through the Cisco MDS 9000 Family. It provides
multiple Call Home profiles (also referred to as Call Home destination profiles), each with separate
potential destinations. You can define your own destination profiles in addition to predefined profiles.
The Call Home function can even leverage support from Cisco Systems or another support partner.
Flexible message delivery and format options make it easy to integrate specific support requirements.
The Call Home feature offers the following advantages:
For those who have service contracts directly with Cisco Systems, automatic case generation with the
Technical Assistance Center is possible by registering with the AutoNotify service. AutoNotify provides
fast time to resolution of system problems by providing a direct notification path to Cisco customer
The AutoNotify feature requires several Call Home parameters to be configured, including certain
contact information, e-mail server, and an XML destination profile as specified in the Service Activation
document found on the Cisco.com web site at:
To configure a Cisco MDS 9000 Family switch to use the AutoNotify service, an XML destination
profile must be configured to send messages to Cisco. Specific setup, activation, and e-mail address
information is found on the Cisco.com web site at:
To register, the following items are required:
Cisco MDS 9000 Family CLI Configuration Guide
Message Contents, page 54-24
Fixed set of predefined alerts and trigger events on the switch.
Automatic execution and attachment of relevant command output.
Multiple message format options:
Short Text—Suitable for pagers or printed reports.
Plain Text—Full formatted message information suitable for human reading.
XML—Matching readable format using Extensible Markup Language (XML) and document
type definitions (DTDs) named Messaging Markup Language (MML). The MML DTD is
published on the Cisco.com website at http://www.cisco.com/. The XML format enables
communication with the Cisco Systems Technical Assistance Center.
Multiple concurrent message destinations. You can configure up to 50 e-mail destination addresses
for each destination profile.
Multiple message categories including system, environment, switching module hardware,
supervisor module, hardware, inventory, syslog, RMON, and test.
The SMARTnet contract number covering your Cisco MDS 9000 Family switch.
Your name, company address, your e-mail address, and your Cisco.com ID.
Configuring Call Home
OL-16184-01, Cisco MDS SAN-OS Release 3.x