Acer Aspire 8920 Series Service Manual
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Acer Aspire 8920 Series Service Manual

Acer Aspire 8920 Series Service Manual

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See also: User Manual
Aspire 8920 Series
Service Guide
Service guide files and updates are available
on the ACER/CSD web; for more information,
please refer to
http://csd.acer.com.tw
PRINTED IN TAIWAN

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Summary of Contents for Acer Aspire 8920 Series

  • Page 1 Aspire 8920 Series Service Guide Service guide files and updates are available on the ACER/CSD web; for more information, please refer to http://csd.acer.com.tw PRINTED IN TAIWAN...

  • Page 2: Revision History

    Revision History Please refer to the table below for the updates made on Aspire 8920 service guide. Date Chapter Updates...
  • Page 3 Copyright Copyright © 2008 by Acer Incorporated. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language or computer language, in any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual or otherwise, without the prior written permission of Acer Incorporated.
  • Page 4 Conventions The following conventions are used in this manual: Denotes actual messages that appear SCREEN MESSAGES on screen. NOTE Gives bits and pieces of additional information related to the current topic. WARNING Alerts you to any damage that might result from doing or not doing specific actions.
  • Page 5 DIFFERENT part number code to those given in the FRU list of this printed Service Guide. You MUST use the list provided by your regional Acer office to order FRU parts for repair and service of customer machines.

  • Page 7: System Specifications

    Built-in stereo microphones Storage subsystem 2.5" hard disk drive Optical drive options: Blu-ray Disc™ (BD) drive DVD-Super Multi double-layer drive 6-in-1 card reader Input devices 105-/106-key keyboard Touchpad pointing device Acer CineDash media console capacitive human interface device Chapter 1...
  • Page 8 Communication Acer Video Conference, featuring: Integrated Acer Crystal Eye webcam Acer PureZone technology Optional Acer Xpress VoIP phone WLAN: Intel® Wireless WiFi Link network connection or Intel® PRO/Wireless network connection I/O Ports ExpressCard™/54 slot 6-in-1 card reader (SD™, MMC, MMCplus™, MS, MS PRO, xD) USB 2.0 ports...
  • Page 9 System Block Diagram Chapter 1...
  • Page 10 Board Layout Chapter 1...
  • Page 11 Chapter 1...

  • Page 12: Your Acer Notebook Tour

    Your Acer Notebook tour After knowing your computer features, let us show you around your new Aspire computer. Front View Chapter 1...
  • Page 13 Closed Front View Chapter 1...
  • Page 14 Left View Right View Chapter 1...
  • Page 15 Rear view Chapter 1...
  • Page 16 Base view Indicators The computer has several easy-to-read status indicators. Chapter 1...
  • Page 17 WLAN, Internet, email, Bluetooth and Acer Empowering Technology. The mail and Web browser buttons are pre-set to email and Internet programs, but can be reset by users. To set the Web browser, mail and programmable buttons, run the Acer Launch Manager. Chapter 1...

  • Page 18: Touchpad Basics

    Touchpad Basics The following teaches you how to use the touchpad: Move your finger across the touchpad (2) to move the cursor. Press the left (1) and right (4) buttons located beneath the touchpad to perform selection and execution functions. These two buttons are similar to the left and right buttons on a mouse. Tapping on the touchpad is the same as clicking the left button.
  • Page 19 NOTE: When using the touchpad, keep it - and your infers - dry and clean. The touchpad is sensitive to finger movements; hence, the lighter the touch, the better the response. Tapping too hard will not increase the touchpad’s responsiveness. Chapter 1...

  • Page 20: Using The Keyboard

    Using the Keyboard The keyboard has full-sized keys and an embedded keypad, separate cursor keys, two Windows keys and twelve function keys. Lock Keys and embedded numeric keypad The keyboard has three lock keys which you can toggle on and off. Chapter 1...

  • Page 21: Windows Keys

    Windows Keys The keyboard has two keys that perform Windows-specific functions. Hot Keys The computer employs hotkeys or key combinations to access most of the computer’s controls like sreen brightness, volume output and the BIOS utility. To activate hot keys, press and hold the <Fn> key before pressing the other key in the hotkey combination. Chapter 1...

  • Page 22: Special Key

    Special Key You can locate the Euro symbol and US dollar sign at the upper-center and/or bottom-right of your keyboard. To type: Chapter 1...
  • Page 23 The Euro symbol 1. Open a text editor or word processor. Either directly press the < > symbol at the bottom-right of the keyboard, or hold <Alt Gr> and then press the<5> symbol at the upper-center of the keyboard. NOTE: Some fonts and software do not support the Euro symbol. Please refer to www.microsoft.com/ typography/faq/faq12.htm for more information.

  • Page 24: Acer Empowering Technology

    The Empowering Technology toolbar makes it easy for you to access frequentlyused functions and manage your new Acer system. Activated by pressing theEmpowering Key, it provides access to the following utilities: • Acer eAudio Management allows you to easily control the enhanced sound effects of Dolby Home Theater on your system.

  • Page 25: Acer Eaudio Management

    5.1-channel surround sound from just two speakers, via Dolby Virtual Speaker technology. Music mode lets you enjoy your favorite tunes, in vivid detail. To choose your playback device, click the icon on the upper right side ofthe Acer eAudio Management window. Chapter 1...

  • Page 26: Acer Epower Management

    1 Mouse over the Acer ePower Management application on the Acer Empowering Technology toolbar. The quick menu appears 2 Select the power plan you want to switch to You may also switch between power plans by launching the Acer ePower Management application. Select the power plan you wish to switch to, thenclick Apply.click Apply To edit a power plan: Editing a power plan allows you to adjust system settings like LCD brightness and CPU speed.

  • Page 27: Acer Edatasecurity Management

    Lotus Notes and Microsoft Outlook. On first use, the Acer eDataSecurity Management setup wizard will prompt you to create the Master Pas word. You will use this password to access the Personal Secure Disk (PSD). The Master Password may also be used to encrypt/decrypt files by default.
  • Page 28 Chapter 1...

  • Page 29: Acer Erecovery Management

    For more information, please refer to “Acer eRecovery Management” NOTE: If your computer did not come with a Recovery CD or System CD, please use Acer eRecovery Management’s “System backup to optical disk” feature to burn a backup image to CD or DVD. To...

  • Page 30: Acer Esettings Management

    Acer eSettings Management Acer eSettings Management allows you to inspect hardware specifications and to monitor the system health status. Furthermore, Acer eSettings Management enables you to optimize your Windows operating system, so your computer runs faster, smoother and better. Acer eSettings Management also: Provides a simple graphical user interface for navigating.
  • Page 31 • Start Windows Mobility Center from the Control panel. • Start Windows Mobility Center from the Accessories program group in the Start menu. Chapter 1...

  • Page 32: Using The System Utilities

    Password Bank, easy music player launching with Acer MusicLaunch, secure Internet favorites via Acer MyLaunch, and fast application/website launching and login with Acer FingerLaunch, while Acer ProfileLaunch can launch up to three applications/ websites from a single finger swipe.
  • Page 33 Acer GridVista is a handy utility that offers four pre-defined display settings so you can view multiple windows on the same screen. To access this function, please go to Start>All Programs and click on Acer GridVista. You may choose any one of the four display settings indicated below: Double (verticle), Triple (primary at left), Triple (primary at right), or Quad Acer Gridvista is dual-display compatible, allowing two displays to be partitioned indepently.

  • Page 34: Launch Manager

    Launch Manager Launch Manager allows you to set the four easy-launch buttons located above the keyboard. You can access the Launch Manager by clicking on Start > All Programs > Launch Manager to start the application. Chapter 1...

  • Page 35: Hardware Specifications And Configurations

    Hardware Specifications and Configurations Processor Item Specification CPU type Intel CPU Penryn Core logic Intel 965PM + ICH8M CPU package uFCPGA, Socket P CPU core voltage 0.944~1.3V NOTE: If you need to check PXE version, press F2 to enter BIOS then enable boot from LAN function. After that, power off the system and remove the HDD.
  • Page 36 Cache scheme control Fixed in write-back System Memory Item Specification Memory controller Intel PM965 Memory size 0MB (no on-board memory) DIMM socket number 2 sockets Supports memory size per socket Supports maximum memory size Supports DIMM type DDR 2 Synchronous DRAM Supports DIMM Speed 533/667 MHz Supports DIMM voltage...

  • Page 37: Memory Combinations

    Memory Combinations Slot 1 Slot 2 Total Memory 256MB 256MB 512MB 512MB 1024MB 1024MB 2048MB 2048MB 256MB 256MB 512MB 256MB 512MB 768MB 256MB 1024MB 1280MB 256MB 2048MB 2304MB 512MB 256MB 768MB 512MB 512MB 1024MB 512MB 1024MB 1536MB 512MB 2048MB 2560MB 1024MB 1024MB 1024MB...
  • Page 38 LAN connector type RJ45 LAN connector location Left side Features Integrated 10/100/1000 BASE-T transceiver Modem Interface Item Specification Data modem data baud rate (bps) Supports modem protocol V.92 Modem connector type RJ11 Modem connector location Left side Bluetooth Interface Item Specification Chipset Built-in ICH8M...
  • Page 39 WD WD1200BEVS-22RST0 TOSHIBA MK1637GSX SEAGATE ST9160821AS HGST HTS541616J9SA00 WD WD1600BEVS-22RST0 Capacity (MB) 80000 Bytes per sector Data heads 4 for Toshiba and HGST Drive Format Disks Spindle speed (RPM) 5400 RPM Performance Specifications Buffer size Interface SATA Max. media transfer rate (disk-buffer, Mbytes/s) 100,150 Data transfer rate (host~buffer, Mbytes/s) Ultra DMA mode-5...
  • Page 40 Mono or Stereo Stereo Resolution 24 bit stereo full duplex Compatibility HD audio Interface; S/PDIF output for PCM or AC-3 content Sampling rate 1Hz resolution VSR (Variable Sampling Rate) Internal microphone Internal speaker / Quantity Yes/2(3W speakers) Supports PnP DMA channel DMA channel 0 DMA channel 1 Supports PnP IRQ...
  • Page 41 (b) Release by ATAPI command (c) Emergency Release Power Requirement Input Voltage 5 V +/- 5 % (Operating) Video Interface Item Specification Chipset Acer MXM compatible USB Port Item Specification Chipset Built-in ICH8M USB Compliancy Level OHCI USB 1.1 and USB 2.0 Host controller...
  • Page 42 CardReader Jmicro JMB385 MODEM Foxconn T60M955 Bluetooth Foxconn T60H928.11 Wireless 802.11 a+b+g Built-in ICH8-M Audio Realtek ALC889X Keyboard Item Specification Keyboard controller ITE 8512E Total number of keypads 88-/89-key Windows logo key Internal & external keyboard work Plug USB keyboard to the USB port directly: Yes simultaneously Battery Item...
  • Page 43 Display Mode Normally White Typical White Luminance (cd/m2) also called Brightness Luminance Uniformity Contrast Ratio Response Time (Optical Rise Time/Fall Time)msec Nominal Input Voltage VDD +3.3V Typical Power Consumption (watt) 4.5W Weight(g) 550g Physical Size(mm) 365x214x6.5 Electrical Interface Dual channel LVDS Support Color 262,144 Viewing Angle (degree)
  • Page 44 Maximum input AC current 1.5A Inrush current 50A@115VAC 100A@230VAC Efficiency 85% min. @115VAC input full load System Power Management ACPI mode Power Management Mech. Off (G3) All devices in the system are turned off completely. Soft Off (G2/S5) OS initiated shutdown. All devices in the system are turned off completely.

  • Page 45: Bios Setup Utility

    Chapter 2 System Utilities BIOS Setup Utility The BIOS Setup Utility is a hardware configuration program built into your computer’s BIOS (Basic Input/ Output System). Your computer is already properly configured and optimized, and you do not need to run this utility. However, if you encounter configuration problems, you may need to run Setup.

  • Page 46: Invoking Bios Setup

    Invoking BIOS Setup The setup function can only be invoked by pressing F2 when Press <F2> to enter Setup message is prompted on the bottom of screen during POST. The setup uses a menu driven interface to allow the user to configure their system. The features are divided into 6 parts as follows: Information Display the system informations.

  • Page 47: Information/Parameters

    Information NOTE: The system information is subject to different models. Parameter Description CPU Type This field shows the CPU type and speed of the system. IDE1 Model Name This field shows the model name of HDD installed on primary IDE master. IDE1 Serial Number This field displays the serial number of HDD installed on primary IDE master.
  • Page 48 Parameter Description UUID Number This will be visible only when an internal LAN device is presenting. UUID=32bytes Chapter 2...

  • Page 49: Main Screen

    Main The Main screen displays a summary of your computer hardware information, and also includes basic setup parameters. It allows the user to specify standard IBM PC AT system parameters. NOTE: The screen above is for your reference only. Actual values may differ. Chapter 2...
  • Page 50 The table below describes the parameters in this screen. Settings in boldface are the default and suggested parameter settings. Parameter Description Format/Option System Time Sets the system time. The hours are displayed Format: HH:MM:SS with 24-hour format. (hour:minute:second) System Time System Date Sets the system date.
  • Page 51 Advanced The Advanced screen displays advanced settings in BIOS. The table below describes the parameters in this screen. Settings in boldface are the default and suggested parameter settings. Parameter Description Option Enabled Serial port Displays the settings of the serial port or Disabled Parallel port Shows the settings of the parallel port...
  • Page 52 Security The Security screen contains parameters that help safeguard and protect your computer from unauthorized use. Chapter 2...

  • Page 53: Setting A Password

    The table below describes the parameters in this screen. Settings in boldface are the default and suggested parameter settings. Parameter Description Option User Password is Shows the setting of the user password. Clear or Set Supervisor Password is Shows the setting of the Supervisor password Clear or Set Set User Password...

  • Page 54: Removing A Password

    Removing a Password Follow these steps: Use the w and y keys to highlight the Set Supervisor Password parameter and press the e key. The Set Password box appears: Type the current password in the Enter Current Password field and press e. Press e twice without typing anything in the Enter New Password and Confirm New Password fields.
  • Page 55 If the current password entered does not match the actual current password, the screen will show you the Setup Warning. If the new password and confirm new password strings do not match, the screen will display the following message. Chapter 2...
  • Page 56 Boot This menu allows the user to decide the order of boot devices to load the operating system. Bootable devices includes the distette drive in module bay, the onboard hard disk drive and the CD-ROM in module bay. Chapter 2...
  • Page 57 Exit The Exit screen contains parameters that help safeguard and protect your computer from unauthorized use. The table below describes the parameters in this screen. Parameter Description Exit Saving Changes Exit System Setup and save your changes to CMOS. Exit Discarding Changes Exit utility without saving setup data to CMOS.

  • Page 58: Bios Flash Utility

    BIOS Flash Utility The BIOS flash memory update is required for the following conditions: New versions of system programs New features or options Restore a BIOS when it becomes corrupted. Use the Phlash utility to update the system BIOS flash ROM. NOTE: If you do not have a crisis recovery diskette at hand, then you should create a Crisis Recovery Diskette before you use the Phlash utility.
  • Page 59 Remove HDD password Utility This section provide you with removing HDD password method: Remove HDD Password: If you key in wrong HDD password for three time, “HDD password error code” would display on the screen. See the image below. If you need to solve HDD password locked problem, you can run unlock6.EXE Key in “unlock6 error code 205”...
  • Page 60 Then the HDD password will be unlocked and will auto into Windows after reboot. Chapter 2...

  • Page 61: Machine Disassembly And Replacement

    Chapter 3 Machine Disassembly and Replacement This chapter contains step-by-step procedures on how to disassemble the notebook computer Aspire 8920 for maintenance and troubleshooting. To disassemble the computer, you need the following tools: Wrist grounding strap and conductive mat for preventing electrostatic discharge Small Philips screw driver hilips screwdriver Plastic flat head screw driver...

  • Page 62: General Information

    General Information Before You Begin Before proceeding with the disassembly procedure, make sure that you do the following: Turn off the power to the system and all peripherals. Unplug the AC adapter and all power and signal cables from the system. Remove the battery pack.

  • Page 63: Disassembly Procedure Flowchart

    Disassembly Procedure Flowchart The flowchart on the succeeding page gives you a graphic representation on the entire disassembly sequence and instructs you on the components that need to be removed during servicing. For example, if you want to remove the system board, you must first remove the keyboard, then disassemble the inside assembly frame in that order.
  • Page 64 Chapter 3...

  • Page 65: Removing The Battery Pack

    Removing the Battery Pack Release the battery. Slide the battery latch then remove the battery. Chapter 3...
  • Page 66 Removing the HDD/Memory Module/Wireless LAN Card/TV Tuner Card/ System Fan/Thermal Modules/CPU Removing the HDD Remove the six screws fastening the CTO cover Detach the CTO cover from the notebook. Removing the Wireless Card & RAM Module Remove the wireless antenna and remove the wireless screws then remove the wireless card. Pop out the memory module from the DIMM socket then remove it (If the notebook has two memory modules, then repeat this step).
  • Page 67 Remove HDD module as shown. Remove FAN cable from the machine. 10. Loose the FAN screw. 11. Take out the system fan from the main unit as shown. Removing the Thermal Modules and the CPU 12. Remove the two screws holding the finger heatsink. 13.

  • Page 68: Removing The Odd

    16. Remove the Express dummy card. 17. Remove the card reader dummy. Removing the ODD 18. Remove the screw fastening the optical disk drive module on the bottom. Chapter 3...

  • Page 69: Removing The Btcb Screws

    19. Use a tool to push the optical disk drive module outwards and remove the ODD module Removing the Hinge cover 20. Remove two hinge cover screws. 21. Then detach the Hinge cover from both side. Removing the BTCB screws 22.
  • Page 70 23. Detach Switch cover. 24. Disconnect Media board FFC from the Switch cover 25. Then remove the switch cover from the machine. Chapter 3...

  • Page 71: Disassembling The Main Unit

    Disassembling the Main Unit Turn over the keyboard as the image shows. Disconnect the Keyboard FFC from the main board Then remove the keyboard from the main unit. Disconnect the FFC from the main board. Loose One screws from the TPCB. Disconnect the LCM cable.
  • Page 72 12. Loose four LCM hinge screws. 13. Then remove LCM module from the machine. Remove I/O baord and Main Board. 14. Remove the daughter board from the machine. Chapter 3...
  • Page 73 15. Loose two Modem card screws. 16. Disconnect Modem card cable. 17. Remove Modem card from the M/B. 18. Disconnect Speaker cable from the MB and loose the MB screw. 19. Remove M/B from the BTCB. 20. Remove RJ11 from the BTCB. Chapter 3...

  • Page 74: Disassembly Lcm Module

    21. Remove the USB board from BTCB.. Disassembly LCM module Remove six LCM bezel mylar. Loose 10 LCM bezel screws. Remove LCM bezel. Disconnect Inverter cable and Back LED board cable. Remove Inverter from BTCB.. Loose four LCD scrws from the hinge. Disconnect CCD cable.
  • Page 75 Loose four LCD hinge screws, then remove two hinges from LCD panel. Chapter 3...

  • Page 76: Disassembling The External Modules

    Disassembling the External Modules Disassembling the HDD Module Remove the four screws holding the HDD (hard disk drive) foil; two on each side. Carefully take out the hard disk drive from the HDD foil. Disassembling the ODD Module Remove the two screws holding the optical bracket. Then remove the optical bracket from the optical disk drive.

  • Page 77: Table Of Contents

    Troubleshooting Use the following procedure as a guide for computer problems. NOTE: The diagnostic tests are intended to test only Acer products. Non-Acer products, prototype cards, or modified options can give false errors and invalid system responses. Obtain the failing symptoms in as much detail as possible.

  • Page 78: System Check Procedures

    System Check Procedures External Diskette Drive Check Do the following to isolate the problem to a controller, driver, or diskette. A write-enabled, diagnostic diskette is required. NOTE: Make sure that the diskette does not have more than one label attached to it. Multiple labels can cause damage to the drive or cause the drive to fail.

  • Page 79: Memory Check

    If any of these devices do not work, reconnect the cable connector and repeat the failing operation. Memory check Memory errors might stop system operations, show error messages on the screen, or hang the system. Boot from the diagnostics diskette and start the doagmpstotics program (please refer to main board. Go to the diagnostic memory in the test items.

  • Page 80: Check The Power Adapter

    Check the Power Adapter Unplug the power adapter cable from the computer and measure the output voltage at the plug of the power adapter cable. See the following figure Pin 1: +19 to +20.5V Pin 2: 0V, Ground If the voltage is not correct, replace the power adapter. If the voltage is within the range, do the following: Replace the System board.

  • Page 81: Check The Battery Pack

    Check the Battery Pack To check the battery pack, do the following: From Software: Check out the Power Management in control Panel In Power Meter, confirm that if the parameters shown in the screen for Current Power Source and Total Battery Power Remaining are correct.

  • Page 82: Power-On Self-Test (Post) Error Message

    Power-On Self-Test (POST) Error Message The POST error message index lists the error message and their possible causes. The most likely cause is listed first. NOTE: Perform the FRU replacement or actions in the sequence shown in FRU/Action column, if the FRU replacement does not solve the problem, put the original part back in the computer.

  • Page 83: Error Message List

    Index of Error Messages Error Code List Error Codes Error Messages Equipment Configuration Error Causes: 1. CPU BIOS Update Code Mismatch 2. IDE Primary Channel Master Drive Error (THe causes will be shown before “Equipment Configuration Error”) Memory Error at xxxx:xxxx:xxxxh (R:xxxxh, W:xxxxh) Real Time Clock Error CMOS Battery Bad CMOS Checksum Error...
  • Page 84 Error Message List Error Messages FRU/Action in Sequence Real time clock error RTC battery Run BIOS Setup Utility to reconfigure system time, then reboot system. System board Previous boot incomplete - Default configuration Run “Load Default Settings” in BIOS Setup Utility. used RTC battery System board...
  • Page 85 Error Message List No beep Error Messages FRU/Action in Sequence No beep, power-on indicator turns off and LCD is Power source (battery pack and power adapter). See “Power blank. System Check” on page 81.. Ensure every connector is connected tightly and correctly. Reconnect the DIMM.

  • Page 86: Phoenix Bios Beep Codes

    Phoenix BIOS Beep Codes Code Beeps POST Routine Description Verify Real Mode Disable Non-Maskable Interrupt (NMI) Get CPU type Initialize system hardware Initialize chipset with initial POST values Set IN POST flag Initialize CPU registers Enable CPU cache Initialize caches to initial POST values Initialize I/O component Initialize the local bus IDE Initialize Power Management...
  • Page 87 Code Beeps POST Routine Description 2-1-2-3 Check ROM copyright notice Check video configuration against CMOS Initialize PCI bus and devices Initialize all video adapters in system QuietBoot start (optional) Shadow video BIOS ROM Display BIOS copyright notice Display CPU type and speed Initialize EISA board Test keyboard Set key click if enabled...
  • Page 88 Code Beeps POST Routine Description Initialize floppy controller Determine number of ATA drives (optional) Initialize hard-disk controllers Initialize local-bus hard-disk controllers Jump to UserPatch2 Build MPTABLE for multi-processor boards Install CD ROM for boot Clear huge ES segment register Fixup Multi Processor table Search for option ROMs.
  • Page 89 Code Beeps POST Routine Description Unknown interrupt Code Beeps Initialize the chipset Initialize the bridge Initialize the CPU Initialize the system timer Initialize system I/O Check force recovery boot Checksum BIOS ROM Go to BIOS Set Huge Segment Initialize Multi Processor Initialize OEM special code Initialize PIC and DMA Initialize Memory type...

  • Page 90: Index Of Symptom-To-Fru Error Message

    Index of Symptom-to-FRU Error Message LCD-Related Symptoms Symptom / Error Action in Sequence LCD backlight doesn't work Enter BIOS Utility to execute “Load Setup Default Settings”, then reboot system. LCD is too dark Reconnect the LCD connectors. LCD brightness cannot be adjusted Keyboard (if contrast and brightness function key doesn't work).
  • Page 91 Power-Related Symptoms Symptom / Error Action in Sequence Battery can’t be charged See “Check the Battery Pack” on page 83. Battery pack System board PCMCIA-Related Symptoms Symptom / Error Action in Sequence System cannot detect the PC Card (PCMCIA) PCMCIA slot assembly System board PCMCIA slot pin is damaged.
  • Page 92 Power Management-Related Symptoms Symptom / Error Action in Sequence Battery fuel gauge in Windows doesn’t go higher Remove battery pack and let it cool for 2 hours. than 90%. Refresh battery (continue use battery until power off, then charge battery). Battery pack System board System hangs intermittently.

  • Page 93: Intermittent Problems

    Intermittent Problems Intermittent system hang problems can be caused by a variety of reasons that have nothing to do with a hardware defect, such as: cosmic radiation, electrostatic discharge, or software errors. FRU replacement should be considered only when a recurring problem exists. When analyzing an intermittent problem, do the following: Run the advanced diagnostic test for the system board in loop mode at least 10 times.

  • Page 94: Undetermined Problems

    System Check” on page 81.): Power-off the computer. Visually check them for damage. If any problems are found, replace the FRU. Remove or disconnect all of the following devices: Non-Acer devices Printer, mouse, and other external devices Battery pack Hard disk drive...

  • Page 95: Jumper And Connector Locations

    Chapter 5 Jumper and Connector Locations Top View Chapter 5...
  • Page 96 Bottom View Chapter 5...

  • Page 97: Field Replaceable Unit

    Guide. For ACER AUTHORIZED SERVICE PROVIDERS, your Acer office may have a DIFFERENT part number code from those given in the FRU list of this printed Service Guide. You MUST use the local FRU list provided by your regional Acer office to order FRU parts for repair and service of customer machines.

  • Page 98: Exploded Diagram

    Aspire 8920 Exploded Diagram Chapter 6...
  • Page 99 Chapter 6...
  • Page 100 Chapter 6...
  • Page 101 Chapter 6...
  • Page 102 Chapter 6...
  • Page 103 CATEGORY PARTNAME ACER PART NO. ACCESSORY REMOTE CONTROLLER RT.22700.008 FOMOSA21 RC804V-B EU REMOTE CONTROLLER RT.22700.009 FOMOSA21 RC804V-B TC REMOTE CONTROLLER RT.22700.010 FOMOSA21 RC804V-B SC REMOTE CONTROLLER RT.22700.011 FOMOSA21 RC804V-B EN EXTERNAL ANTENNA SET 25.AAMVN.004 WISTRON ACER XPRESS LC.VIP00.014 CARD PHONE KIT REV 2.0...
  • Page 104 BATTERY LI-ION 8CELL BT.00805.011 PANASONIC AS-2007B 4S2P 4800MAH BATTERY LI-ION 8CELL BT.00807.015 SIMPLO AS-2007B 4S2P 4800MAH BOARD WIRELESS LAN BOARD KI.KDN01.001 802.11AGN INTEL 4965AGN MOW1 MINI PCI WIRELESS LAN BOARD KI.KDN01.002 802.11AGN INTEL 4965AGN MOW2 MINI PCI WIRELESS LAN BOARD KI.KDN01.003 802.11AGN INTEL 4965AGN ROW MINI PCI...
  • Page 105 MODEM BOARD MDC 1.5 FX.22500.023 FOXCONN T60M951.36 (AGERE 1.5_ 3.3V) AUSTRALIA APPROVED TOUCHPAD SYNAPTICS 56.APQ0N.001 TM-00372-012 POWER BUTTON BOARD 55.AP50N.002 MAINBOARD AS8920G MB.AP50B.001 INTEL PM965 ICH6M ATHEROS AR8121 LF HOTKEY BOARD 55.AP50N.001 TOUCHPAD BUTTON 55.AP50N.003 BOARD Chapter 6...
  • Page 106 I/O BOARD 55.AP50N.004 USB BOARD W/O TV CABLE 55.AP50N.005 LED BOARD RIGHT 55.AP50N.006 LED BOARD LEFT 55.AP50N.007 FINGER PRINT BOARD 55.APQ0N.001 MEDIA BOARD MODULE 55.APQ0N.005 Chapter 6...
  • Page 107 USB BOARD WITH TV 55.AP30N.001 CABLE TV TUNER MINI CARD TU.23100.014 AVERMEDIA DVB-T A309 REV 1.0 TV TUNER MINI CARD TU.23100.015 LITEON DVB-T TT-1260DA REV D ROBSON BOARD 1GB KI.1GB0N.002 INTEL NVCPEMWR001G1 VGA MXM BOARD NVIDIA 55.AP70N.001 8ESEH 512MB W/ HDCP VGA CARD nVidia NB8P-GS 55.AKE0N.004 DDRII 512MB 400MHz 32*16...
  • Page 108 POWER CORD 3PIN USA 27.AAMVN.001 POWER CORD 3PIN EUR 27.AAMVN.002 POWER CORD 3PIN SOUTH 27.AAMVN.008 AFRICA POWER CORD 3PIN 27.AAMVN.010 DENMARK POWER CORD ISRAEL 27.AAMVN.011 POWER CORD 3PIN 27.AAMVN.009 ITALIAN POWER CORD 3PIN UK 27.AAMVN.004 POWER CORD 3PIN SWISS 27.AAMVN.006 POWER CORD AUSTRALIA 27.AAMVN.003 W/LABEL...
  • Page 109 TOUCH BUTTON BOARD 50.AP50N.003 CABLE MEDIA BOARD CABLE 50.AP50N.004 USB BOARD CABLE 50.AP50N.005 TOUCHPAD CABLE 50.AP50N.006 DC-IN CABLE 50.AP50N.007 BLUETOOTH BOARD 50.AP50N.008 CABLE Chapter 6...
  • Page 110 MODEM CABLE 50.AP50N.009 MODEM CABLE WITH RJ11 50.AP50N.010 FINGER PRINT BOARD 50.APQ0N.001 CABLE "LCD/CAMERA CABLE 50.AP50N.011 18.4"" WUXGA/WXGA+" "LCD/CAMERA CABLE 50.AP50N.011 18.4"" WUXGA/WXGA+" "LCD/CAMERA CABLE 50.AP50N.012 18.4"" WXGA+" CAMERA CAMERA 0.3M SUYIN 57.APQ0N.001 Chapter 6...
  • Page 111 CAMERA 0.3M CHICONY 57.APQ0N.002 CASE/COVER/BRACKET ASSEMBLY TOUCHPAD BRACKET 33.APQ0N.001 UNILOAD COVER 42.AP50N.002 MINI DUMMY CARD 42.AP50N.003 SD DUMMY CARD 42.APQ0N.009 LOWER CASE FOR TV 60.AP30N.001 LOWER CASE 60.AP50N.001 UPPER CASE W/ FINGER 60.AP50N.002 PRINT HOLE MIDDLE COVER 42.AP50N.001 Chapter 6...
  • Page 112 SUPER-MULTI BEZEL 42.APQ0N.004 BD COMBO BEZEL 42.APQ0N.005 OPTICAL BRACKET 33.AAMVN.002 VGA BRACKET BOTTOM 33.AP70N.001 VGA BRACKET TOP 33.APQ0N.003 VGA BRACKET BOTTOM 33.AKE0N.005 "LCD COVER 18.4"" W/ 60.AP50N.005 ANTENNA & MIC" Chapter 6...
  • Page 113 "LCD BEZEL 18.4""" 60.AP50N.004 LCD BRACKET RIGHT 33.AP50N.001 LCD BRACKET LEFT 33.AP50N.002 HINGE COVER ASSEMBLY 42.APQ0N.007 LEFT HINGE COVER ASSEMBLY 42.APQ0N.006 RIGHT Chapter 6...
  • Page 114 KENSINGTON BRACKET 33.APQ0N.006 CPU/PROCESSOR CPU INTEL CORE2DUAL KC.95001.DTP T9500 PGA 2.6G 6M FSB800 PENRYN CPU INTEL CORE2DUAL KC.93001.DTP T9300 PGA 2.5G 6M FSB800 PENRYN CPU INTEL CORE2DUAL KC.83001.DTP T8300 PGA 2.4G 3M FSB800 PENRYN CPU INTEL CORE2DUAL KC.81001.DTP T8100 PGA 2.1G 3M FSB800 PENRYN CPU INTEL CORE2DUAL KC.78001.DTP...
  • Page 115 ASSEMBLY SUPLER MULTI 6M.APQ0N.001 MODULE 8X DVD-RW DRIVE 8X SUPER- KU.00805.043 MULTI TRAY PIONEER DVR- KD08RS LF W/O BEZEL F/ W:1.00 PATA DVD-RW DRIVE 8X SUPER- KU.00807.058 MULTI TRAY PANASONIC TRAY UJ-870BAA-A LF W/O BEZEL F/W:1.00 PATA DVD-RW DRIVE 8X SUPER- KU.00809.011 MULTI TRAY PHILIPS DS- 8A1P LF W/O BEZEL F/...
  • Page 116 HDD 120GB SATA 5400RPM KH.12001.032 SEAGATE ST9120817AS CORSAIR LF F/W:3.AAA HDD 120GB 5400RPM SATA KH.12004.007 TOSHIBA MK1246GSX LEO BS I LF F/W:LB213J HDD 120GB 5400RPM SATA KH.12007.014 II HGST HTS542512K9SA00 BRONCO-B LF F/W:C31P HDD 120GB 5400RPM SATA KH.12008.019 WD WD1200BEVS-22UST0 ML125 LF F/W:01.01A01 HDD 160GB 5400RPM SATA KH.16001.029...
  • Page 117 VGA HEATSINK 60.AP70N.001 VGA HEATSINK 60.AP50N.006 VGA HEATSINK FINGER 33.APQ0N.002 CPU HEATSINK 60.AP50N.003 CPU HEATSINK FINGER 33.AP50N.003 INVERTER Chapter 6...
  • Page 118 INVERTER BOARD TDK- 19.AP50N.001 TBD489NR INVERTER BOARD TDK- 19.AP50N.001 TBD489NR KEYBOARD KEYBOARD 17_18KB-FV1 KB.INT00.297 88KS BLACK US INTERNATIONAL (GLOSSY) KEYBOARD 17_18KB-FV1 KB.INT00.298 88KS BLACK US INTERNATIONAL HEBREW (GLOSSY) KEYBOARD 17_18KB-FV1 KB.INT00.299 89KS BLACK UK (GLOSSY) KEYBOARD 17_18KB-FV1 KB.INT00.300 89KS BLACK TURKISH (GLOSSY) KEYBOARD 17_18KB-FV1 KB.INT00.301...
  • Page 119 KEYBOARD 17_18KB-FV1 KB.INT00.308 89KS BLACK PORTUGUESE (GLOSSY) KEYBOARD 17_18KB-FV1 KB.INT00.309 89KS BLACK POLISH (GLOSSY) KEYBOARD 17_18KB-FV1 KB.INT00.310 89KS BLACK NORWEGIAN (GLOSSY) KEYBOARD 17_18KB-FV1 KB.INT00.311 89KS BLACK LUXEMBOURGISH (GLOSSY) KEYBOARD 17_18KB-FV1 KB.INT00.312 88KS BLACK KOREAN (GLOSSY) KEYBOARD 17_18KB-FV1 KB.INT00.313 88KS BLACK JAPANESE (GLOSSY) KEYBOARD 17_18KB-FV1 KB.INT00.314...
  • Page 120 KEYBOARD 17_18KB-FV1 KB.INT00.325 88KS BLACK TRADITIONAL CHINESE (GLOSSY) KEYBOARD 17_18KB-FV1 KB.INT00.326 89KS BLACK CANADIAN FRENCH (GLOSSY) KEYBOARD 17_18KB-FV1 KB.INT00.327 89KS BLACK BRAZILIAN PORTUGUESE (GLOSSY) KEYBOARD 17_18KB-FV1 KB.INT00.328 89KS BLACK BELGIUM (GLOSSY) KEYBOARD 17_18KB-FV1 KB.INT00.329 88KS BLACK ARABIC/ ENGLISH (GLOSSY) KEYBOARD 17_18KB-FV1 KB.INT00.330 89KS BLACK ARABIC/ FRENCH (GLOSSY)
  • Page 121 SODIMM 512MB DDRII667 KN.51203.032 NANYA NT512T64UH8B0FN- 3C LF SODIMM 512MB DDRII667 KN.5120G.024 HYNIX HYMP164S64CP6-Y5 SODIMM 512MB DDRII667 KN.5120B.026 SAMSUNG M470T6464QZ3- CE6 LF SODIMM 1GB DDRII667 KN.1GB03.014 NANYA NT1GT64U8HB0BN- 3C LF SODIMM 1GB DDRII667 KN.1GB0G.012 HYNIX HYMP112S64CP6-Y5 SODIMM 1GB DDRII667 KN.1GB0B.016 SAMSUNG M470T2864QZ3- CE6 LF SODIMM 2GB DDRII 667...
  • Page 122 LCD CHUSION 47.APQ0N.001 SCREW SCREW I M2 6MM M 4.5MM 86.APQ0N.004 0.8MM PHIL BK PATCH SCREW M2.5X0.45 86.APQ0N.001 SCREW I M2.5 3MM M 86.AP50N.001 4.5MM 0.8MM NI PATCH SCREW BNI PAT 86.TLT0N.002 SCREW PAN M2*0.4 6.0MM 86.AP50N.002 MACH 3.0MM 0.7MM CROSS NI SCREW 86.TCXVN.006...

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