Troubleshooting - Dymo LabelManager® 280 User Manual

Troubleshooting

Review the following possible solutions if you encounter a problem while using your label maker.
Problem/Error Message
No display
Poor Print Quality
Auto-numbering already inserted
Battery failure!
Battery pack not inserted properly or damaged.
Wait n minutes
Battery is charging
Too Many Characters!
Exceeded maximum number of characters in the
buffer.
No label found. Insert label cartridge
No cartridge is present.
Label Jam
Remove cartridge
Motor is stalled due to label jam.
Printing...
Label length exceeds fixed length
Print label with variable length?
Too many lines for the selected label width
Label length exceeds fixed length
Charge Battery!
How do I remove the backing from the label?
If you need further assistance, visit the DYMO Web site at www.dymo.com.
Solution
Ensure the label maker is turned on.

 Attach the charging adapter to the label maker to recharge the battery pack.
See Recharging the Battery Pack.
Attach the charging adapter to the label maker to recharge the battery pack.

See Recharging the Battery Pack.
Clean the print head. See Caring for Your Label Maker.

 Ensure the label cassette is installed properly.
 Replace the label cassette.
Auto-numbering already appears on the label and cannot be added more than

once to the same label.
Ensure the battery pack is inserted correctly. See Inserting the Battery Pack.

 Replace the battery pack.
 Allow the battery pack to recharge before unplugging the label maker. See
Recharging the Battery Pack.
 Delete some or all of the buffer text.
Decrease the text size.

Delete lines to fit on the label width.

 Insert a wider label cassette.
Open the cartridge compartment and insert a label cartridge. See Inserting

the Label Cassette.
Open the label cartridge compartment and remove the cartridge.

Remove jammed label, clearing the jam.

 Clean the cutter blade. See Caring for Your Label Maker.
Make sure the label passes smoothly through the label guides on the label

cartridge and that the label and ribbon are taut across the mouth of the
cartridge. See Inserting the Label Cassette.
No action required. Message disappears when printing is finished.

 Press to print a variable length label.
 Delete some or all of the buffer text.
Decrease the text size.

 Delete lines to fit on the label width.
Insert a wider label cassette.

 Delete some or all of the buffer text.
 Decrease the text size.
Delete lines to fit on the label width.

 Insert a wider label cassette.
Change to a variable length label.

Delete some text.

 Print the label using variable length.
Attach the charging adapter to the label maker to recharge the battery pack.

See Recharging the Battery Pack.
 Ensure the battery pack is inserted correctly. See Inserting the Battery Pack.
Replace the battery pack.

DYMO labels have an easy-to-peel split back.
Locate the split on the label backing.
1
Gently pinch the label lengthwise, folding toward the
2
printed side of the label. The label backing will separate.
Carefully peel away the backing from the label.
3
15
Split label