Table of Contents
Advertisement
Guarantee/Customer Service
Standard guarantee conditions
We, Electrolux, undertake that if within 12 months of the date of the purchase
this Electrolux appliance or any part thereof is proved to be defective by reason
only of faulty workmanship or materials, we will, at our option repair or replace the
same FREE OF CHARGE for labour, materials or carriage on condition that:
• The appliance has been correctly installed and used only on the electricity supply
stated on the rating plate.
• The appliance has been used for normal domestic purposes only, and in
accordance with the manufacturer's instructions.
• The appliance has not been serviced, maintained, repaired, taken apart or
tampered with by any person not authorised by us.
• Electrolux Service Force Centre must undertake all service work under this
guarantee
• Any appliance or defective part replaced shall become the Company's property.
• This guarantee is in addition to your statutory and other legal rights.
Exclusions
• Damage or calls resulting from transportation, improper use or neglect, the
replacement of any light bulbs or removable parts of glass or plastic.
• Costs incurred for calls to put right an appliance which is improperly installed or
calls to appliances outside the United Kingdom.
• Appliances found to be in use within a commercial environment, plus those
which are subject to rental agreements.
• Products of Electrolux manufacturer that are not marketed by Electrolux
Service and Spare Parts
In the event of your appliance requiring service, or if you wish to purchase spare
parts, please contact your local Service Force Centre by telephoning 0870 5 929
929
Your telephone call will be automatically routed to the Service Force Centre covering
your postcode area.
For the address of your local Service Force Centre and further information about
Service Force, please visit the website at
www.serviceforce.co.uk
Before calling out an engineer, please ensure you have read the details under the
heading "Something not working" When you contact the Service Force Centre you
will need to give the following details:
1.Your name, address and postcode.
2.Your telephone number.
3. Clear concise details of the fault.
4. The model and Serial number of the appliance (found on the rating plate).
5.The purchase date.
electrolux 35
Advertisement
Table of Contents
