Customer Support For Repairs; Before Upgrading Your Hardware - HP ENVY 20-d000 Quick Setup Manual

Customer support for repairs

If your computer needs to be repaired or to have parts replaced, you have two
choices:
●
You can easily replace many of your computer parts that are considered
consumer replaceable. This is the fastest method of repair, as many times
we can send the part directly to your home or business in a few days. (This
option may not be available in all countries/regions.)
●
If a repair is necessary, the HP Customer Care Center will make
arrangements to fix your computer.
These services are covered during the warranty period.
There are a few limitations and exclusions to the warranty (as well as some
important details), which are described in the HP Worldwide Limited Warranty
and Technical Support guide.

Before upgrading your hardware

Any hardware upgrades that you intend to do should only be done after you have
completely set up your new computer. Refer to the instructions in the beginning
of this Guide for help with setting up. If you have any problems setting up your
system and turning it on, immediately contact the HP Customer Care Center
listed earlier in this guide, and an HP Customer Representative will assist you.
This must be done first before attempting to upgrade your system.
By breaking the security seal on the back of the computer, you are confirming
that the computer was working properly before you attempted to upgrade your
system. Once the security seal has been broken, your computer is then, to the
extent allowed by local law, covered under the terms and conditions listed in the
HP Worldwide Limited Warranty and Technical Support guide.
18 Chapter 6 Support information