Contacting Customer Support - HP Dx5150 - Compaq Business Desktop Troubleshooting Manual

Solving Software Problems (Continued)
Problem
"Illegal Operation has
Occurred" error message
is displayed.

Contacting Customer Support

✎
✎
Troubleshooting Guide
Cause
Software being used is
not Microsoft-certified
for your version of
Windows.
Configuration files are
corrupt.
For help and service, contact an authorized reseller or dealer. To
locate a reseller or dealer near you, visit
If you take the computer to an authorized reseller, dealer, or service
provider for service, remember to provide the setup and power-on
passwords if they are set.
Refer to the number listed in the warranty or in the Support
Telephone Numbers guide on the Documentation CD for technical
assistance.
www.hp.com
Troubleshooting Without Diagnostics
Solution
Verify that the software is certified
by Microsoft for your version of
Windows (see program packaging
for this information).
If possible, save all data, close all
programs, and restart the computer.
http://www.hp.com
.
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