Solving Audio Problems - HP Dx5150 - Compaq Business Desktop Troubleshooting Manual

Troubleshooting Without Diagnostics

Solving Audio Problems

Solving Audio Problems
Problem
Sound cuts in and out.
Sound does not come
out of the speaker or
headphones.
2–24
If the computer has audio features and you encounter audio problems,
see the common causes and solutions listed in the following table.
Cause
Processor resources are
being used by other
open applications.
Direct sound latency,
common in many media
player applications.
Software volume control
is turned down.
Audio is hidden in
Computer Setup.
www.hp.com
Solution
Shut down all open
processor-intensive applications.
In Windows XP:
1. From the Control Panel,
select Sounds and Audio
Devices.
2. On the Audio tab, select a
device from the Sound
Playback list.
3. Click the Advanced button
and select the Performance
tab.
4. Set the Hardware
acceleration slider to None
and the Sample rate
conversion quality slider to
Good and retest the audio.
Set the Hardware acceleration
slider to Full and the Sample rate
conversion quality slider to
Best and retest the audio.
Double-click the Speaker icon on
the taskbar, then make sure that
Mute is not selected and use the
volume slider to adjust the volume.
Enable the audio in Computer
Setup: Integrated Peripherals
> South OnChip PCI Device.
Troubleshooting Guide