Service Notifications; Loose Connections; Troubleshooting Flowcharts - HP ProLiant BL490c - G6 Server User Manual

Collect all tools and utilities, such as a Torx screwdriver, loopback adapters, ESD wrist strap, and
6.
software utilities, necessary to troubleshoot the problem.
You must have the appropriate Health Drivers and Management Agents installed on the server.
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To verify the server configuration, connect to the System Management homepage and select
Version Control Agent. The VCA gives you a list of names and versions of all installed HP drivers,
Management Agents, and utilities, and whether they are up-to-date.
HP recommends you have access to the server documentation for server-specific information.
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HP recommends you have access to the SmartStart CD for value-added software and drivers
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required during the troubleshooting process. Download the current version of SmartStart from the
HP website (http://www.hp.com/servers/smartstart).

Service notifications

To view the latest service notifications, refer to the HP website (http://www.hp.com/go/bizsupport).
Select the appropriate server model, and then click the Troubleshoot a Problem link on the product page.

Loose connections

Action:
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Be sure all power cords are securely connected.
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Be sure all cables are properly aligned and securely connected for all external and internal
components.
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Remove and check all data and power cables for damage. Be sure no cables have bent pins or
damaged connectors.
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If a fixed cable tray is available for the server, be sure the cords and cables connected to the server
are routed correctly through the tray.
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Be sure each device is properly seated. Avoid bending or flexing circuit boards when reseating
components.
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If a device has latches, be sure they are completely closed and locked.
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Check any interlock or interconnect LEDs that may indicate a component is not connected properly.
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If problems continue to occur, remove and reinstall each device, checking the connectors and sockets
for bent pins or other damage.

Troubleshooting flowcharts

To effectively troubleshoot a problem, HP recommends that you start with the first flowchart in this section,
"Start diagnosis flowchart (on page 66)," and follow the appropriate diagnostic path. If the other
flowcharts do not provide a troubleshooting solution, follow the diagnostic steps in "General diagnosis
flowchart (on page 67)." The General diagnosis flowchart is a generic troubleshooting process to be used
when the problem is not server-specific or is not easily categorized into the other flowcharts.
The available flowcharts include:
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Start diagnosis flowchart (on page 66)
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General diagnosis flowchart (on page 67)
Troubleshooting 65