Troubleshooting - Canon PowerShot A310 Software User's Manual

Appendices
This section describes how to troubleshoot problems.
Camera is not detected or recognized
• The "Camera not detected" message or a similar message
displayed when you attempted to download images from the
camera.
• A dialog like the one below fails to open when you connect
the camera to the computer via the interface cable and
prepare it for communication. Or, ImageBrowser will not start
even though the camera is ready for communication (Mac OS
9 only).
When ImageBrowser does not start even though you have
enabled communication, or when you try to import images
from the camera and the "No camera detected." message
appears, check the following, in that order.
107
ImageBrowser Software User Guide

Troubleshooting

■
Check Your Computer
Automatic launching of ImageBrowser upon connection to the
camera via interface cable is only supported on Macintosh
computers that are equipped with a built-in USB port.
Automatic launching is not available through the computer's
serial port, and it is not guaranteed when connecting through a
USB hub.
■
Check the Connection between the Camera and the
Computer
Confirm that the camera is correctly attached to the computer
with an interface cable. Please refer to the guide supplied with
your product for information regarding connecting.
■
Check the Camera
Confirm that the camera is on and in the correct mode to
transfer data. Because the procedures for preparing the camera
for communication differ among camera models, refer to the
documentation that accompanied your camera for more
information.
■
Check the Battery
You are recommended to use a household power source (AC
adapter) for the camera when connecting it to the computer. If
the camera is running on batteries, ensure they are fully
charged.