HP M3027 - LaserJet MFP B/W Laser User Manual

Hp laserjet m3027/m3035 mfp - user guide for model numbers cb414a/cb415a/cb416a/cb417a.
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HP LaserJet M3027/M3035 MFP
User Guide

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  • Page 1

    HP LaserJet M3027/M3035 MFP User Guide...

  • Page 3

    HP LaserJet M3027/M3035 Multifunction User Guide...

  • Page 4

    Copyright and License Trademark Credits © 2006 Copyright Hewlett-Packard Adobe ® , Acrobat ® , and PostScript ® Development Company, L.P. trademarks of Adobe Systems Incorporated. Reproduction, adaptation, or translation Linux is a U.S. registered trademark of Linus without prior written permission is prohibited, Torvalds.

  • Page 5: Table Of Contents

    Table of contents 1 Device basics Device comparison ..........................2 Features comparison ........................... 2 Walkaround ............................4 Device parts ......................... 4 Interface ports ........................5 Device software ............................ 6 Supported operating systems ....................6 Supported printer drivers ..................... 6 Select the correct printer driver .................... 6 Universal printer drivers ..................

  • Page 6: Table Of Contents

    Default E-mail Options ..................22 Default Send to Folder Options ................. 23 Default Print Options ..................24 Time/Scheduling menu ...................... 25 Management menu ......................27 Initial Setup menu ......................28 Networking and I/O ................... 28 Fax Setup ......................36 E-mail Setup ...................... 39 Send Setup menu .....................

  • Page 7: Table Of Contents

    Supported media sizes ...................... 63 Supported media types ...................... 64 Printing and paper-storage environment .................... 65 Load media ............................66 Load media on the scanner glass ..................66 Load the automatic document feeder (ADF) ..............66 Load tray 1 (multipurpose tray) ..................67 Customize tray 1 operation ....................

  • Page 8: Table Of Contents

    Print on both sides manually ................90 Layout options for printing on both sides ............90 Use the Services tab ......................91 Use features in the Macintosh printer driver ..................92 Create and use presets ..................... 92 Print a cover page ......................92 Print multiple pages on one sheet of paper ...............

  • Page 9: Table Of Contents

    9 Fax Analog faxing ............................ 120 Connect the fax to a telephone line ................. 120 Configure and use the fax features .................. 120 Digital fax ............................121 10 Manage and maintain the device Use information pages ........................124 Configure e-mail alerts ........................126 Use the HP Easy Printer Care software ...................

  • Page 10: Table Of Contents

    Clear jams from the ADF ....................166 Clear jams from the input-tray areas ................168 Clear jams from the print-cartridge area ................169 Clear jams from the output-bin areas ................170 Clear jams from the duplexer ................... 172 Solve repeated jams ......................173 Clear stapler jams ..........................

  • Page 11: Table Of Contents

    Cables and interfaces ...................... 205 Stapler accessories ......................206 Print media ........................206 Appendix B Service and support Hewlett-Packard limited warranty statement ..................209 Customer self repair warranty service ....................210 Print cartridge limited warranty statement ..................210 HP Customer Care ........................... 212 Online Services ........................

  • Page 12: Table Of Contents

    Plastics ..........................223 HP LaserJet print supplies ....................223 HP print supplies returns and recycling program information .......... 224 Paper ..........................224 Material restrictions ......................224 Disposal of waste equipment by users in private households in the European Union ..225 Material Safety Data Sheet (MSDS) ................

  • Page 13

    Device basics This chapter contains basic information about device features: ● Device comparison ● Features comparison ● Walkaround ● Device software ENWW...

  • Page 14: Device Comparison, Features Comparison

    Device comparison HP LaserJet M3027 HP LaserJet M3027x HP LaserJet M3035 HP LaserJet M3035xs ● ● Prints up to 27 pages-per- HP LaserJet M3027, plus: Prints up to 35 ppm on HP LaserJet M3035, plus: minute (ppm) on letter-sized letter-sized media, and up to ●...

  • Page 15

    Feature Description ● Storage features Internal 40 GB or larger hard drive ● Fonts, forms, and other macros ● Job retention Fonts ● 93 internal fonts available for PCL ● 80 printer-matching screen fonts in TrueType format available with the software solution ●...

  • Page 16: Walkaround, Device Parts

    Walkaround Device parts Before using the product, familiarize yourself with its components. Automatic document feeder (ADF) Scanner assembly Latch to open the front door (provides access to the print cartridge) Tray 1 (pull to open) Tray 2 ADF output bin Control panel Top output bin Right-side cover (provides access to DIMMs)

  • Page 17: Interface Ports

    Interface ports Fax port (HP LaserJet M3027x and HP LaserJet M3035xs only) Network connection Foreign interface harness (FIH) port Type A Hi-Speed USB 2.0 connection for adding accessories Type B Hi-Speed USB 2.0 connection for printing EIO slot ENWW Walkaround...

  • Page 18: Device Software, Supported Operating Systems, Supported Printer Drivers, Select The Correct Printer Driver

    Device software The printing-system software is included with the device. See the getting started guide for installation instructions. The printing system includes software for end users and network administrators, and printer drivers for access to the device features and communication with the computer. NOTE For a list of printer drivers and updated HP printer software, go to www.hp.com/go/...

  • Page 19: Universal Printer Drivers, Driver Autoconfiguration, Update Now, Hp Driver Preconfiguration, Priority For Print Settings

    The device uses the PCL 5, PCL 6, and HP postscript level 3 emulation printer description language (PDL) drivers. ● Use the PCL 6 printer driver for the best overall performance. ● Use the PCL 5 printer driver for general office printing. ●...

  • Page 20

    ● Printer Properties dialog box (printer driver): Click Properties in the Print dialog box to open the printer driver. Settings changed in the Printer Properties dialog box do not override settings anywhere else in the printing software. ● Default printer driver settings: The default printer driver settings determine the settings used in all print jobs, unless settings are changed in the Page Setup, Print, or Printer Properties dialog boxes.

  • Page 21: Open The Printer Drivers, Software For Macintosh Computers

    Open the printer drivers Operating System To change the settings for all To change the default settings To change the device print jobs until the software for all print jobs configuration settings program is closed Windows 2000, XP, On the File menu in the Click Start, click Settings, Click Start, click Settings, and Server 2003...

  • Page 22: Remove Software From Macintosh Operating Systems, Utilities, Hp Web Jetadmin, Embedded Web Server

    ● Assign an internet protocol (IP) address to the device. ● Download files and fonts. ● Configure the device for IP or AppleTalk printing. You can use the HP Printer Utility when your device uses a universal serial bus (USB) cable or is connected to a TCP/IP-based network.

  • Page 23: Supported Operating Systems, Supported Browsers, Other Components And Utilities

    ● Shopping online for supplies ● Using HP online troubleshooting and maintenance tools You can use the HP Easy Printer Care software when the device is directly connected to your computer or when it is connected to a network. To download the HP Easy Printer Care software, go to www.hp.com/go/easyprintercare.

  • Page 24

    Chapter 1 Device basics ENWW...

  • Page 25: Control Panel

    Control panel ● Use the control panel ● Use the Administration menu ENWW...

  • Page 26: Use The Control Panel, Control-panel Layout

    Use the control panel The control panel has a VGA touchscreen that provides access to all device functions. Use the buttons and numeric keypad to control jobs and the device status. The LEDs indicate overall device status. Control-panel layout The control panel includes a touchscreen graphical display, job-control buttons, a numeric keypad, and three light-emitting diode (LED) status lights.

  • Page 27: Home Screen

    Home screen The home screen provides access to the device features, and it indicates the current status of the device. NOTE Depending on how the system administrator has configured the device, the features that appear on the home screen can vary. Features Depending on how the system administrator has configured the device, the features that appear in this area can include any of the following items:...

  • Page 28: Buttons On The Touchscreen, Control-panel Help System

    Buttons on the touchscreen The status line on the touchscreen provides information about the status of the device. Various buttons can appear in this area. The following table describes each button. Home button. Touch the home button to go to the Home screen from any other screen. Start button.

  • Page 29: Use The Administration Menu, Navigate The Administration Menu

    Use the Administration menu Use the Administration menu to set up default device behavior and other global settings, such as the language and the format for date and time. Navigate the Administration menu From the Home screen, touch Administration to open the menu structure. You might need to scroll to the bottom of the Home screen to see this feature.

  • Page 30: Information Menu

    Information menu Use this menu to print information pages and reports that are stored internally on the device. Table 2-1 Information menu Menu item Sub-menu item Sub-menu item Values Description Configuration/Status Administration Menu Print (button) Shows the basic structure and settings of the Pages Administration menu and current administration settings.

  • Page 31: Default Job Options Menu, Default Options For Originals

    Default Job Options menu Use this menu to define the default job options for each function. If the user does not specify the job options when creating the job, the default options are used. The Default Job Options menu contains the following sub-menus: ●...

  • Page 32: Default Copy Options

    Default Copy Options NOTE Values shown with “(default)” are the factory-default values. Some menu items have no default. Table 2-3 Default Copy Options menu Menu item Sub-menu item Values Description Number of Copies Type the number of Set the default number of copies for a copy job. copies.

  • Page 33: Default Fax Options

    Default Fax Options NOTE Values shown with “(default)” are the factory-default values. Some menu items have no default. Table 2-4 Fax Send menu Menu item Sub-menu item Values Description Resolution Standard (100x200dpi) Use this feature to set the resolution for sent (default) documents.

  • Page 34: Default E-mail Options

    Default E-mail Options Use this menu to set default options for e-mails that are sent from the device. NOTE Values shown with “(default)” are the factory-default values. Some menu items have no default. Menu item Values Description Document File Type (default) Choose the file format for the e-mail.

  • Page 35: Default Send To Folder Options

    Default Send to Folder Options NOTE This menu appears only for the HP LaserJet M3035 MFP models. Use this menu to set default options for scan jobs sent to the computer. NOTE Values shown with “(default)” are the factory-default values. Some menu items have no default.

  • Page 36: Default Print Options

    Default Print Options Use this menu to set default options for jobs that are sent from a computer. NOTE Values shown with “(default)” are the factory-default values. Some menu items have no default. Table 2-6 Default Print Options menu Menu item Sub-menu item Values Description...

  • Page 37: Time/scheduling Menu

    Time/Scheduling menu Use this menu to set options for setting the time and for setting the device to enter and exit sleep mode. NOTE Values shown with "(default)" are the factory-default values. Some menu items have no default. Table 2-7 Time/Scheduling menu Menu item Sub-menu item...

  • Page 38

    Table 2-7 Time/Scheduling menu (continued) Menu item Sub-menu item Sub-menu item Values Description Fax Printing Fax Printing Mode Store all received If you have concerns about the security of faxes private faxes, use this feature to store faxes rather than having them automatically print by Print all received creating a printing schedule.

  • Page 39: Management Menu

    Management menu Use this menu to set up global device-management options. NOTE Values shown with "(default)" are the factory-default values. Some menu items have no default. Table 2-8 Management menu Menu item Sub-menu item Values Description Stored Job Management Quick Copy Job Storage Select the maximum Use this menu to view and manage any jobs that are Limit...

  • Page 40: Initial Setup Menu, Networking And I/o

    Initial Setup menu Initial Setup menu contains the sub-menus shown: ● Networking and I/O menu ● Fax Setup menu ● E-mail Setup menu NOTE Values shown with "(default)" are the factory-default values. Some menu items have no default. Networking and I/O Table 2-9 Networking and I/O Menu item...

  • Page 41

    Table 2-10 Jetdirect menus (continued) Menu item Sub-menu item Sub-menu item Values and Description Release DHCP Renew menus are available to set DHCP lease options. Auto IP: Use automatic link-local IPv4 addressing. An address in the form 169.254.x.x is assigned automatically.

  • Page 42

    Table 2-10 Jetdirect menus (continued) Menu item Sub-menu item Sub-menu item Values and Description IPV6 Settings Enable Use this item to enable or disable IPv6 operation on the print server. (default): IPv6 is disabled. On: IPv6 is enabled. Address Use this item to manually configure an IPv6 address. Manual Settings: Use the Manual Settings...

  • Page 43

    Table 2-10 Jetdirect menus (continued) Menu item Sub-menu item Sub-menu item Values and Description IPX/SPX Enable Off: Disable the IPX/SPX protocol. (default): Enable the IPX/SPX protocol. Frame Type Selects the frame-type setting for your network. Auto: Automatically sets and limits the frame type to the first one detected.

  • Page 44

    Table 2-10 Jetdirect menus (continued) Menu item Sub-menu item Sub-menu item Values and Description LAN HW Test CAUTION Running this embedded test will erase your TCP/IP configuration. This test performs an internal loopback test. An internal loopback test will send and receive packets only on the internal network hardware.

  • Page 45

    Table 2-10 Jetdirect menus (continued) Menu item Sub-menu item Sub-menu item Values and Description Ping Test This test is used to check network communications. This test sends link-level packets to a remote network host, then waits for an appropriate response. To run a ping test, set the following items: Dest Type Specify whether the target device is an IPv4 or IPv6...

  • Page 46

    Table 2-10 Jetdirect menus (continued) Menu item Sub-menu item Sub-menu item Values and Description Ping Results Use this item to view the ping test status and results using the control panel display. You can select the following items: Packets Sent Shows the number of packets (0 - 65535) sent to the remote host since the most recent test was initiated or completed.

  • Page 47

    Table 2-10 Jetdirect menus (continued) Menu item Sub-menu item Sub-menu item Values and Description 100TX Auto: Limits auto-negotiation to a maximum link speed of 100 Mbps. 1000TX Full: 1000 Mbps, full-duplex operation. Print Protocols Use this item to print a page that lists the configuration of the following protocols: IPX/SPX, Novell NetWare, AppleTalk, DLC/LLC.

  • Page 48: Fax Setup

    Fax Setup Table 2-11 Fax Setup menu Menu item Sub-menu item Sub-menu item Values Description Required Settings Location (Countries/regions Configure the settings that are legally listed) required for outgoing faxes. Date/Time Fax Header Phone Number Information Company Name PC Fax Send Disabled Use this feature to enable or disable PC Fax Send.

  • Page 49

    Table 2-11 Fax Setup menu (continued) Menu item Sub-menu item Sub-menu item Values Description Fax Send Settings Fax Dial Volume Use this feature to set the volume of the tones that you hear while the device dials the fax Medium (default) number.

  • Page 50

    Table 2-11 Fax Setup menu (continued) Menu item Sub-menu item Sub-menu item Values Description Fax Receive Settings Rings To Answer The range varies by Use this feature to specify the number of rings location. The factory that must occur before the fax modem default is 2 rings.

  • Page 51: E-mail Setup, Send Setup Menu

    E-mail Setup Use this menu to enable the e-mail feature and to configure basic e-mail settings. NOTE To configure advanced e-mail settings, use the embedded Web server. For more information, see Use the embedded Web server. Table 2-12 E-mail Setup menu Menu item Values Description...

  • Page 52: Device Behavior Menu

    Device Behavior menu NOTE Values shown with "(default)" are the factory-default values. Some menu items have no default. Table 2-14 Device Behavior menu Menu item Sub-menu item Sub-menu item Values Description Language Select the language Use this feature to select a different language from the list.

  • Page 53

    Table 2-14 Device Behavior menu (continued) Menu item Sub-menu item Sub-menu item Values Description General Copy Scan Ahead Enabled (default) Use this feature to turn on no-wait scanning. Behavior With Scan Ahead enabled, the pages in the Disabled original document are scanned to disk and held until the device becomes available.

  • Page 54

    Sub-menu item Values Description Form Length Type a value PCL is a set of printer commands that between 5 and 128 Hewlett-Packard developed to provide lines. The factory access to printer features. default is 60 lines. Orientation Portrait (default) Select the orientation that is most often used print jobs.

  • Page 55: Print Quality Menu

    Print Quality menu NOTE Values shown with "(default)" are the factory-default values. Some menu items have no default. Table 2-15 Print Quality menu Menu item Sub-menu item Values Description Set Registration Source All trays Set Registration to shift the margin alignment to center the image on the page from top to bottom and Tray <X>: <contents>...

  • Page 56

    Table 2-15 Print Quality menu (continued) Menu item Sub-menu item Values Description Toner Density Choose from a range of 1 Lighten or darken the print on the page. 1 is the lightest to 5. is the default. and 5 is the darkest. Small Paper Mode Normal (default)

  • Page 57: Troubleshooting Menu

    Troubleshooting menu NOTE Values shown with "(default)" are the factory-default values. Some menu items have no default. Table 2-16 Troubleshooting menu Menu item Sub-menu item Values Description Event Log Print (button) Use this feature to show the 50 most recent events in the event log.

  • Page 58

    Table 2-16 Troubleshooting menu (continued) Menu item Sub-menu item Values Description Paper Path Test Test Page Print (button) Generate a test page for testing paper handling features. You can define the path that is used for the test in order to test specific paper paths. Source All trays Specify whether the test page will be printed from all...

  • Page 59: Resets Menu, Service Menu

    Resets menu Table 2-17 Resets menu Menu item Values Description Clear Local Address Book Clear (button) Use this feature to clear all addresses from the address books that are stored on the device. Clear Fax Activity Log Use this feature to clear all events from the Fax Activity Log. (default) Restore Factory Telecom Setting Restore (button)

  • Page 60

    Chapter 2 Control panel ENWW...

  • Page 61

    Input/output (I/O) configuration This chapter describes how to configure certain network parameters on the device. The following topics are covered: ● USB configuration ● Network configuration ENWW...

  • Page 62: Usb Configuration

    USB configuration This device supports a USB 2.0 connection. You must use an A-to-B type USB cable for printing. Figure 3-1 USB connection USB connector USB port (type B) Chapter 3 Input/output (I/O) configuration ENWW...

  • Page 63: Network Configuration, Configure Tcp/ipv4 Parameters, Set An Ip Address

    Network configuration You might need to configure certain network parameters on the device. You can configure these parameters in the following locations: ● Installation software ● Device control panel ● Embedded Web server ● Management software (HP Web Jetadmin or HP LaserJet Utility for Macintosh) NOTE For more information about using the embedded Web server, see Use the embedded...

  • Page 64: Set The Subnet Mask, Set The Default Gateway

    Touch IPV4 Settings. Touch Config Method. Touch Manual. Touch Save. Touch Manual Settings. Touch Address. Touch the IP Address text box. Use the touchscreen keypad to type the IP address. Touch OK. Touch Save. Set the subnet mask Scroll to and touch Administration. Scroll to and touch Initial Setup.

  • Page 65: Configure Tcp/ipv6 Parameters, Disable Network Protocols (optional), Disable Ipx/spx

    Touch TCP/IP. Touch IPV4 Settings. Touch Config Method. Touch Manual. Touch Save. Touch Manual Settings. Touch Default Gateway. Touch the Default Gateway text box. Use the touchscreen keyboard to type the default gateway. Touch OK. Touch Save. Configure TCP/IPv6 parameters For information about configuring the device for a TCP/IPv6 network, see the HP Jetdirect Embedded Print Server Administrator's Guide.

  • Page 66: Hp Jetdirect Eio Print Servers, Disable Appletalk, Disable Dlc/llc

    Touch Off. Touch Save. Disable AppleTalk Scroll to and touch Administration. Scroll to and touch Initial Setup. Touch Networking and I/O. Touch Embedded Jetdirect. Touch AppleTalk. Touch Enable. Touch Off. Touch Save. Disable DLC/LLC Scroll to and touch Administration. Scroll to and touch Initial Setup.

  • Page 67

    Media and trays This chapter describes how to use some basic product features: ● General guidelines for media ● Media considerations ● Select print media ● Printing and paper-storage environment ● Load media ● Control print jobs ● Select output bins ENWW...

  • Page 68: General Guidelines For Media, Paper To Avoid, Paper That Can Damage The Device

    HP has no control (for example, extremes in temperature and humidity). Hewlett-Packard Company recommends testing any paper before buying it in large quantities. CAUTION Using paper that does not conform to the specifications listed here or in the print media guide can cause problems that require service.

  • Page 69: General Media Specifications

    ● Do not use any media that produces hazardous emissions, or that melts, offsets, or discolors when exposed to the temperature of the fuser. ● Do not use paper that is embossed or coated, or any media that is not designed to withstand the fusing temperature of the device.

  • Page 70: Media Considerations, Envelopes, Envelopes With Double Side Seams

    Media considerations Envelopes Envelope construction is critical. Envelope fold lines can vary considerably, not only between manufacturers, but also within a box from the same manufacturer. Successful printing on envelopes depends upon the quality of the envelopes. When selecting envelopes, consider the following components: ●...

  • Page 71: Labels, Transparencies, Envelopes With Adhesive Strips Or Flaps, Envelope Margins, Envelope Storage, Label Construction

    Envelopes with adhesive strips or flaps Envelopes with a peel-off adhesive strip or with more than one flap that folds over to seal must use adhesives compatible with the heat and pressure in the product. The extra flaps and strips might cause wrinkling, creasing, or even jams and might even damage the fuser.

  • Page 72: Card Stock And Heavy Media, Letterhead And Preprinted Forms, Card Stock Construction, Card Stock Guidelines

    CAUTION To avoid damaging the product, use only transparencies recommended for laser printers. To prevent serious jams, always use tray 1 to print transparencies and always use the rear output bin. Never print on the same transparency more than once or print on a partial transparency.

  • Page 73: Select The Correct Fuser Mode

    as cockle, laid, or linen, might require the special fuser modes that are available on some printer models to achieve adequate toner adhesion. NOTE Some page-to-page variation is normal when printing with laser printers. This variation cannot be observed when printing on plain paper. However, this variation is obvious when printing on preprinted forms because the lines and boxes are already placed on the page.

  • Page 74

    Media type Fuser mode setting Preprinted Normal Letterhead Normal Transparency Low 2 Prepunched Normal Labels Normal Bond Normal Recycled Normal Color Normal Light Low 1 Card stock Normal Rough High 1 Envelope Normal To reset the fuser modes to the default settings, touch the Administration menu at the device control panel.

  • Page 75: Select Print Media, Supported Media Sizes

    This might be the result of improper handling, unacceptable temperature and humidity levels, or other variables over which Hewlett-Packard has no control. Before purchasing large quantities of media, make sure that it meets the requirements that are specified in this user guide and in the HP LaserJet Printer Family Print Media Guide, which is available for download at www.hp.com/support/ljpaperguide.

  • Page 76: Supported Media Types

    Manual 2-sided printing. Most of the supported media sizes and types listed for printing from tray 1 can be manually duplexed. See Print for more information. Supported media types Table 4-3 Tray 1 media types Type Dimensions Weight or thickness Capacity Plain Minimum: 76 x 127 mm (3 x 5 in)

  • Page 77: Printing And Paper-storage Environment

    Printing and paper-storage environment Ideally, the printing and paper-storage environment should be at or near room temperature, and not too dry or too humid. Remember paper is hygroscopic; it absorbs and loses moisture rapidly. Heat works with humidity to damage paper. Heat causes the moisture in paper to evaporate, while cold causes it to condense on the sheets.

  • Page 78: Load Media, Load Media On The Scanner Glass, Load The Automatic Document Feeder (adf)

    Load media Load special print media, such as envelopes, labels, and transparencies, in tray 1 only. Load only paper in tray 2 or optional tray 3. Load media on the scanner glass Use the scanner glass to copy, scan, or fax small, lightweight (less than 60 g/m or 16 lb), or irregularly- sized originals such as receipts, newspaper clippings, photographs, or old or worn documents.

  • Page 79: Load Tray 1 (multipurpose Tray)

    Load tray 1 (multipurpose tray) Tray 1 holds up to 100 sheets of paper, up to 75 transparencies, up to 50 sheets of labels, or up to 10 envelopes. For information about loading special media, see Load special media. Open tray 1 by pulling the front cover down. Slide out the plastic tray extender.

  • Page 80: Customize Tray 1 Operation

    Place media into the tray (short-edge in, print-side up). The media should be centered between the media-width guides and under the tabs on the media-width guides. Slide the media-width guides inward until they lightly touch the media stack on both sides without bending it.

  • Page 81: Load Tray 2 And Optional Tray 3

    Load tray 2 and optional tray 3 Trays 2 and 3 support only paper. For supported paper sizes, see Select print media. Pull the tray out of the device and remove any paper. On the rear paper-length guide, press the tab and slide it so that the pointer matches the paper size that you are loading.

  • Page 82: Load Special Media

    Place the paper in the tray and make sure that it is flat at all four corners. Keep the paper below the height tabs on the paper-length guide in the rear of the tray. Push down on the paper to lock the metal paper-lift plate in place. Slide the tray into the device.

  • Page 83

    Media type Maximum amount Printer-driver setting Tray 1 media Tray 2 or tray 3 media that can be loaded orientation orientation into tray 2 or optional tray 3 Heavy envelopes Zero. Envelopes Heavy envelope Side to be printed Do not print heavy should be used only in facing up, stamp area envelopes from tray 2...

  • Page 84: Control Print Jobs

    Control print jobs When a job is sent to the printer, the printer driver controls what paper tray is used to pull media through the printer. By default, the printer automatically selects the tray, but a specific tray can be chosen based on three user-specified settings: Source, Type, and Size.

  • Page 85: Select Output Bins, Print To The Top Output Bin

    Select output bins The product has two output bins into which it places finished print jobs: ● Top (face-down) output bin: This it the default output bin at the top of the product. Print jobs exit the product face-down into this bin. ●...

  • Page 86: Print To The Rear Output Bin

    Print to the rear output bin NOTE When tray 1 and the rear output bin are used together, they provide a straight-through paper path for your print job. Using a straight-through paper path can reduce curling. Open the rear output bin. If you are printing on long media, pull out the bin extension.

  • Page 87

    Device features This chapter describes how to use some basic device features: ● Use the convenience stapler ● Use job storage features ENWW...

  • Page 88: Use The Convenience Stapler, Staple Media

    Use the convenience stapler A convenience stapler is mounted to the front, right side of the device. The convenience stapler operates independently from the control panel and device software, and does not automatically staple print jobs. The stapler requires no settings and generates no error messages or status messages.

  • Page 89: Load Staples

    Load staples Each staple cartridge holds 1,500 unformed staples. To load staples into the device, insert a staple cartridge. Open the stapler door. NOTE Opening the stapler door disables the stapler. If you are replacing a staple cartridge (for example, if your staple cartridge has run out of staples), remove the staple cartridge from the device.

  • Page 90

    Insert a new staple cartridge into the opening inside the staple door. Close the stapler door. Chapter 5 Device features ENWW...

  • Page 91: Use Job Storage Features, Gain Access To The Job Storage Features

    Use job storage features The following job-storage features are available for this device: ● Proof and hold jobs: This feature provides a quick and easy way to print and proof one copy of a job and then print the additional copies. ●...

  • Page 92: Print The Remaining Copies Of A Proof And Hold Job

    Print the remaining copies of a proof and hold job At the device control panel, use the following procedure to print the remaining copies of a job held on the hard disk. From the Home screen, touch Storage. Touch the Retrieve tab.

  • Page 93: Delete A Private Job, Use The Quickcopy Feature, Create A Quickcopy Job

    Touch the field. Use the numeric keypad to type the PIN, and then touch OK. Touch the Copies field to change the number of copies to print. Touch Retrieve Stored Job ( ) to print the document. Delete a private job A private job is automatically deleted from the device hard disk after you release it for printing.

  • Page 94: Print Additional Copies Of A Quickcopy Job, Delete A Quickcopy Job

    Print additional copies of a QuickCopy job This section describes how to print additional copies of a job stored on the device hard disk at the control panel. From the Home screen, touch Storage. Touch the Retrieve tab. Scroll to and touch the job storage folder that holds the job. Scroll to and touch the job that you want to print.

  • Page 95: Create A Stored Print Job, Print A Stored Job, Delete A Stored Job

    Specify the name for the stored job in one of these ways: ● Select an existing folder from the list. Touch New Job and type a job name. ● Touch the box below the existing Folder Name: Job Name: on the right-hand side of the screen, and then edit the text.

  • Page 96

    Touch Delete. Touch Yes. If the file has (lock symbol) next to it, the job requires a PIN to delete it. See Use the private job feature. Chapter 5 Device features ENWW...

  • Page 97

    Print This chapter describes how to perform basic printing tasks: ● Use features in the Windows printer driver ● Use features in the Macintosh printer driver ● Cancel a print job ENWW...

  • Page 98: Use Features In The Windows Printer Driver, Create And Use Quick Sets

    Use features in the Windows printer driver When you print from a software program, many of the product features are available from the printer driver. For complete information about the features that are available in the printer driver, see the printer- driver Help.

  • Page 99: Use Watermarks, Resize Documents, Set A Custom Paper Size From The Printer Driver

    Use watermarks A watermark is a notice, such as "Confidential," that is printed in the background of each page of a document. On the File menu in the software program, click Print. Select the driver, and then click Properties or Preferences. From the Effects tab, click the Watermarks drop-down list.

  • Page 100: Use Different Paper And Printing Covers, Print A Blank First

    On the Custom Paper Size window, type the name of the custom paper size. Type the paper-size length and width. If you type a size that is too small or too large, the driver adjusts the size to the minimum or maximum size that is allowed. If necessary, click the button to change the unit of measure between millimeters and inches.

  • Page 101: Print On Both Sides Of The Paper

    On the File menu in the software program, click Print. Select the driver, and then click Properties or Preferences. Click the Finishing tab. In the section for Document Options, select the number of pages that you want to print on each sheet (1, 2, 4, 6, 9, or 16).

  • Page 102: Use Automatic Duplex Printing, Print On Both Sides Manually

    Use automatic duplex printing Insert enough paper into one of the trays to accommodate the print job. If you are loading special paper such as letterhead, load it in one of the following ways: ● For tray 1, load the letterhead paper with the front side up, bottom-edge first. ●...

  • Page 103: Use The Services Tab

    1. Long-edge landscape Every other printed image is oriented upside-down. Facing pages are read continuously from top to bottom. 2. Short-edge landscape Every printed image is oriented right-side-up. Facing pages are read from top to bottom. 3. Long-edge portrait This is the default setting, and the most common layout used. Every printed image is oriented right-side-up.

  • Page 104: Use Features In The Macintosh Printer Driver, Create And Use Presets, Print A Cover

    Use features in the Macintosh printer driver When you print from a software program, many of the printer features are available from the printer driver. For complete information about the features that are available in the printer driver, see the printer- driver Help.

  • Page 105: Print Multiple Pages On One Sheet Of Paper, Printing On Both Sides Of The Paper

    Print multiple pages on one sheet of paper You can print more than one page on a single sheet of paper. This feature provides a cost-effective way to print draft pages. Open the printer driver (see Open the printer drivers). Click the Layout pop-up menu.

  • Page 106

    Print on both sides manually Insert enough paper into one of the trays to accommodate the print job. If you are loading special paper such as letterhead, load it in one of the following ways: ● For tray 1, load the letterhead paper face-up with the bottom edge feeding into the printer first. ●...

  • Page 107: Cancel A Print Job, Stop The Current Print Job From The Control Panel

    Cancel a print job You can stop a print request by using the printer control panel or using your software program. For instructions on how to stop a print request from a computer on a network, see the online Help for the specific network software.

  • Page 108

    Chapter 6 Print ENWW...

  • Page 109

    Copy This device can function as a standalone, walk-up copier. It is not necessary to install the printing system software on the computer, nor is it necessary to have the computer turned on to make photocopies. You can adjust the copy settings at the control panel. You can also copy originals by using either the document feeder or the scanner glass.

  • Page 110: Use The Copy Screen

    Use the Copy screen From the Home screen, touch Copy to view the Copy screen. The Copy screen is shown in Figure 7-1 Copy screen. Note that only the first six copy features are immediately visible. In order to view additional copy features, touch More Options.

  • Page 111: Set The Default Copy Options

    Set the default copy options You can use the administration menu to establish default settings that apply to all copy jobs. If necessary, you can override most settings for an individual job. After that job is complete, the device returns to the default settings.

  • Page 112: Basic Copy Instructions, Copy From The Scanner Glass, Copy From The Document Feeder

    Basic copy instructions This section provides the basic instructions for copying. Copy from the scanner glass Use the scanner glass to make as many as 999 copies of small, lightweight media (less than 60 g/m or 16 lb) or heavy media (more than 105 g/m or 28 lb).

  • Page 113: Adjust The Copy Settings

    Adjust the copy settings The device offers several features so you can optimize copied output. These features are all available on the Copy screen. Copy screen consists of several pages. From the first page, touch More Options to go to the next page.

  • Page 114: Copy Two-sided Documents, Copying Two-sided Documents Manually, Copy Two-sided Documents Automatically (duplex Models Only)

    Copy two-sided documents Two-sided documents can be copied manually or automatically. Copying two-sided documents manually Copies resulting from this procedure are printed on one side, and need to be hand-collated. Load the documents to be copied into the document feeder input tray with the first page facing up, and with the top of the page leading into the document feeder.

  • Page 115

    Touch Sides. Touch 2–sided original, 2–sided output. Touch OK. Touch Start Copy. Make one-sided copies from two-sided documents Load the documents to be copied into the document feeder with the first page facing up, and with the top of the page leading. On the control panel, touch Copy.

  • Page 116: Copy Mixed-size Originals

    Copy mixed-size originals You can copy original documents that are printed on different sizes of paper as long as the sheets of paper have one common dimension. For example, you could combine letter and legal sizes, or you could combine A4 and A5 sizes. Arrange the sheets in the original document so they all have the same width.

  • Page 117: Change The Copy-collation Setting

    Change the copy-collation setting You can set the device to automatically collate multiple copies into sets. For example, if you are making two copies of three pages and the automatic collation is on, the pages print in this order: 1,2,3,1,2,3. If automatic collation is off, the pages print in this order: 1,1,2,2,3,3.

  • Page 118: Copy Photos And Books

    Copy photos and books Copy a photo NOTE Photos should be copied from the flatbed scanner, not from the document feeder. Lift the lid and place the photo on the flatbed scanner with the picture-side down and the upper- left corner of the photo in the upper-left corner of the glass. Gently close the lid.

  • Page 119: Combine Copy Jobs By Using Job Build

    Combine copy jobs by using Job Build Use the Job Build feature to build a single copy job from multiple scans. You can use either the document feeder or the scanner glass. The settings for the first scan are used for subsequent scans. Touch Copy.

  • Page 120: Cancel A Copy Job

    Cancel a copy job To cancel the copy job that is currently running, touch Stop on the control panel. This pauses the device. Then touch Cancel current job. NOTE If you cancel a copy job, clear the document from the flatbed scanner or from the automatic document feeder.

  • Page 121

    Scan and send e-mail The device offers color-scanning and digital-sending capabilities. By using the control panel, you can scan black-and-white or color documents and send them to an e-mail address as an e-mail attachment. To use digital sending, the device must be connected to a local area network (LAN). The device connects directly to your LAN.

  • Page 122: Configure E-mail Settings, Supported Protocols, Configure E-mail Server Settings

    Configure e-mail settings Before you can send a document to e-mail, you must configure the device for e-mailing. NOTE You can also configure the e-mail settings by using the embedded Web server, which HP recommends. For helpful tips and more about configuring the scan e-mail feature, see the Embedded Web Server User Guide on the device CD.

  • Page 123: Find Gateways, Find The Smtp Gateway From The Device Control Panel

    Type the SMTP gateway address, either as an IP address or as a fully qualified domain name. If you do not know the IP address or domain name, contact the network administrator. Touch OK. Test the SMTP settings From the Home screen, touch Administration. Touch Initial Setup.

  • Page 124: Use The Send E-mail Screen

    Use the Send E-mail screen Use the touchscreen to navigate through the options on the Send E-mail screen. Send E-mail button Touching this button scans the document and sends an e-mail file to the provided e-mail addresses. Home button Touching this button opens the Home screen. From: field Touch this field to open the keyboard, and then type your e-mail address.

  • Page 125: Perform Basic E-mail Functions, Load Documents, Send Documents, Send A Document

    Perform basic e-mail functions The device e-mail feature offers the following benefits: ● Sends documents to multiple e-mail addresses, saving time and delivery costs. ● Delivers files in black-and-white or in color. Files can be sent in different file formats that the recipient can manipulate.

  • Page 126: Use The Auto-complete Function

    Use the auto-complete function When you type characters into the To:, CC:, or From: fields on the Send E-mail screen, the auto- complete function is activated. As you type the required address or name by using the keyboard screen, the device automatically searches the address book list and completes the address or name by using the first match.

  • Page 127: Use The Address Book, Create A Recipient List, Use The Local Address Book

    Use the address book You can send e-mail to a list of recipients by using the address book feature of the device. See your system administrator for information about configuring address lists. NOTE You can also use the embedded Web server to create and manage the e-mail address book.

  • Page 128: Add E-mail Addresses To The Local Address Book

    Add e-mail addresses to the local address book Touch Local. Touch (Optional) Touch the Name field, and in the keyboard that appears type a name for the new entry. Touch OK. The name is the alias for the e-mail address. If you do not type an alias name, the alias will be the e-mail address itself.

  • Page 129: Change E-mail Settings For The Current Job

    Change e-mail settings for the current job Use the More Options button to change the following e-mail settings for the current print job: Button Description Document File Type Touch this button to change the type of file the device creates after scanning the document. Output Quality Touch this button to increase or decrease the print quality of the file being scanned.

  • Page 130: Scan To A Folder, Scan To A Workflow Destination

    Scan to a folder NOTE This device feature is supported for the HP LaserJet M3035 MFP models only. If the system administrator has made the feature available, the device can scan a file and send it to a folder on the network. Supported operating systems for folder destinations include Windows 2000, Windows XP, and Windows Server 2003, and Novell.

  • Page 131

    The HP LaserJet M3027x MFP and the HP LaserJet M3035xs MFP models come with a fax feature. For complete instructions for configuring the device fax and for using the fax features, see the fax guide, which is included with the HP LaserJet M3027x MFP and the HP LaserJet M3035xs MFP on the device This chapter provides information about the following topics.

  • Page 132: Analog Faxing, Connect The Fax To A Telephone Line, Configure And Use The Fax Features

    Analog faxing On the HP LaserJet M3027x or the HP LaserJet M3035xs MFPs, the device can function as a standalone fax machine. Connect the fax to a telephone line When connecting the fax to a telephone line, ensure that the telephone line that is being used for the fax is a dedicated line that is not used by other devices.

  • Page 133: Digital Fax

    Digital fax Digital faxing is available when you install the optional HP Digital Sending Software. For information about ordering this software, go to www.hp.com/go/LJM3027_software www.hp.com/go/ LJM3035_software. With digital faxing, the device does not need to be connected directly to a phone line. Instead, the device can send a fax in one of three ways: ●...

  • Page 134

    Chapter 9 Fax ENWW...

  • Page 135

    10 Manage and maintain the device This chapter describes how to manage and maintain the device: ● Use information pages ● Configure e-mail alerts ● Use the HP Easy Printer Care software ● Use the embedded Web server ● Use HP Web Jetadmin software ●...

  • Page 136: Use Information

    Use information pages From the control panel, print pages that give details about the device and its current configuration. The table below provides the instructions for printing the information pages. Page description How to print the page Menu map From the Home screen, touch Administration. Shows the control-panel menus and Touch Information.

  • Page 137

    Page description How to print the page memory cards, or hard disks, that are Touch File Directory. installed in the device. Touch Print. Fax reports From the Home screen, touch Administration. Five reports show fax activity, fax calls, Touch Information. billing codes, blocked fax numbers, and Touch Reports.

  • Page 138: Configure E-mail Alerts

    Configure e-mail alerts NOTE If your company does not have e-mail, this feature might not be available. You can use HP Web Jetadmin or the embedded Web server to configure the system to alert you of problems with the device. The alerts take the form of e-mail messages to the e-mail account(s) that you specify.

  • Page 139: Use The Hp Easy Printer Care Software, Open The Hp Easy Printer Care Software

    Open the HP Easy Printer Care software Use one of the following methods to open HP Easy Printer Care software: ● On the Start menu, select Programs, select Hewlett-Packard, and then select HP Easy Printer Care software. ● In the Windows system tray (in the lower-right corner of the desktop), double-click the HP Easy Printer Care software icon.

  • Page 140

    Section Options ● Supplies Ordering Ordering list: Shows the supplies that you can order for each device. If you want to order a window certain item, click the Order check box for that item in the supplies list. Provides access to online ●...

  • Page 141: Use The Embedded Web Server, Open The Embedded Web Server By Using A Network Connection

    Use the embedded Web server NOTE When the device is directly connected to a computer, use the HP Easy Printer Care software to view the device status. ● View device control status information ● Set the type of paper loaded in each tray ●...

  • Page 142: Embedded Web Server Sections

    Embedded Web server sections Tab or section Options Information tab ● Device Status: Shows the device status and shows the life remaining of HP supplies, with 0% indicating that a supply is empty. The page also shows the type and size of Provides device, status, and print paper set for each tray.

  • Page 143

    Tab or section Options Provides the ability to change directly connected to a computer, or if the device is connected to a network using anything network settings from your other than an HP Jetdirect print server. computer NOTE The Networking tab can be password-protected. ●...

  • Page 144: Use Hp Web Jetadmin Software

    Use HP Web Jetadmin software HP Web Jetadmin is a Web-based software solution for remotely installing, monitoring, and troubleshooting network-connected peripherals. The intuitive browser interface simplifies cross-platform management of a wide range of devices, including HP and non-HP devices. Management is proactive, allowing network administrators the ability to resolve issues before users are affected.

  • Page 145: Use The Hp Printer Utility For Macintosh, Open The Hp Printer Utility

    Use the HP Printer Utility for Macintosh Use the HP Printer Utility to configure and maintain a printer from a Mac OS X computer. Open the HP Printer Utility Open the HP Printer Utility in Mac OS X V10.2.8 Open the Finder, and then click Applications. Click Library, and then click Printers.

  • Page 146

    Item Description Bonjour Settings Provides the ability to turn on or off Bonjour support or change the device service name that is listed on a network. Additional Settings Provides access to the embedded Web server. E-mail Alerts Configures the device to send e-mail notices for certain events. Chapter 10 Manage and maintain the device ENWW...

  • Page 147: Manage Supplies, Supplies Life, Approximate Print-cartridge Replacement Intervals, Manage The Print Cartridge, Print-cartridge Storage

    ● Number of pages printed HP policy on non-HP print cartridges Hewlett-Packard Company cannot recommend the use of non-HP print cartridges, either new or remanufactured. Because they are not HP products, HP cannot influence their design or control their quality.

  • Page 148: Print-cartridge Authentication, Hp Fraud Hotline And Web Site

    NOTE Any damage caused by a non-HP print cartridge is not covered under the HP warranty and service agreements. To install a new HP print cartridge, see Change the print cartridge. To recycle the used cartridge, follow the instructions included with the new cartridge. Print-cartridge authentication The device automatically authenticates the print cartridge when it is inserted into the device.

  • Page 149: Replace Supplies And Parts, Supply Replacement Guidelines, Change The Print Cartridge

    NOTE Hewlett-Packard recommends the use of HP products in this device. Use of non- HP products may cause problems requiring service that is not covered by the HP warranty or service agreements. Change the print cartridge When a print cartridge approaches the end of useful life, a message appears on the control panel recommending that you order a replacement.

  • Page 150

    Remove the new print cartridge from the bag. Place the used print cartridge in the bag for recycling. Grasp both sides of the print cartridge and distribute the toner by gently rocking the print cartridge. CAUTION Do not touch the shutter or the surface of the roller. Remove the shipping tape from the new print cartridge.

  • Page 151

    Align the print cartridge with the tracks inside the device, and, using the handle, insert the print cartridge until it is firmly seated, and then close the front door. After a short time, the control panel should display Ready. Installation is complete. Place the used print cartridge in the box in which the new cartridge arrived. See the enclosed recycling guide for recycling instructions.

  • Page 152: Clean The Device, Clean The Exterior, Clean The Scanner Glass

    Clean the device During the printing process, paper, toner, and dust particles can accumulate inside the device. Over time, this buildup can cause print-quality problems, such as toner specks or smearing (see Solve print- quality problems). Clean the exterior Use a soft, damp, lint-free cloth to wipe dust, smudges, and stains off of the exterior of the device. Clean the scanner glass Dirty glass, from fingerprints, smudges, hair, and so on, slows down performance and affects the accuracy of special features such as fit-to-page and copy.

  • Page 153: Clean The Scanner Lid Backing, Clean The Adf

    Clean the scanner lid backing Minor debris can accumulate on the white document lid backing that is located underneath the scanner lid. Open the scanner lid. Clean the white document lid backing by using a soft cloth or sponge that has been moistened with a mild soap and warm water.

  • Page 154

    Open the ADF cover. Press the round blue button while lifting the green lever. Rotate the green lever until it stops in the open position. The pickup roller assembly should remain on the surface. Remove the assembly, and then wipe the assembly with a soft, dry, lint-free cloth. Replace the assembly, with the largest roller down, in the upright holder, and then press until the assembly snaps into place.

  • Page 155: Clean The Paper Path

    Make sure that both sides of the assembly are secured by the blue hooks. Lower the roller assembly, and then close the ADF cover. NOTE If jams continue in the ADF, contact a local HP-authorized service provider. See HP Customer Care.

  • Page 156: Calibrate The Scanner

    Calibrate the scanner Calibrate the scanner to compensate for offsets in the scanner imaging system (carriage head) for ADF and flatbed scans. Because of mechanical tolerances, the scanner's carriage head might not read the position of the image accurately. During the calibration procedure, scanner offset values are calculated and stored.

  • Page 157: Problem Solving

    11 Problem solving This information is organized to help you resolve printing problems. Choose the general topic or type of problem from the following list. ● Problem-solving checklist ● Problem-solving flowchart ● Solve general device problems ● Control-panel message types ●...

  • Page 158: Problem-solving Checklist, Factors That Affect Performance

    Problem-solving checklist If you are experiencing problems, use the following checklist to identify the cause of the problem: ● Is the device connected to power? ● Is the device on? ● Is the device in the Ready state? ● Are all necessary cables connected? ●...

  • Page 159: Problem-solving Flowchart

    Problem-solving flowchart If the device is not responding correctly, use the flowchart to determine the problem. If the device does not pass a step, follow the corresponding troubleshooting suggestions. If you cannot resolve the problem after following the suggested steps, contact an HP-authorized service or support provider.

  • Page 160

    Step Verification step Possible problems Solutions number Does the device copy? Poor copy quality from the ADF. If the print quality from the internal tests and the copy from the flatbed were acceptable, clean the ADF scanning strip. See Clean the scanner glass.

  • Page 161

    Step Verification step Possible problems Solutions number Does the device receive a Too many telephone devices are plugged in, Make sure that the device is the only device fax? or telephone devices are not connected in the on the telephone line and try again to correct order.

  • Page 162: Solve General Device Problems

    Solve general device problems Device selects media from the wrong tray. Cause Solution The tray selection in the software program might be incorrect. For many software programs, the paper tray selection is found on the Page Setup menu within the program. Remove any media in other trays to make the device select from the correct tray.

  • Page 163

    Print job is extremely slow. Cause Solution The job might be very complex. Reduce the complexity of the page or try adjusting the print- quality settings. If this problem occurs frequently, add memory The maximum speed of the device cannot be exceeded even to the device.

  • Page 164

    The device prints, but the text is wrong, garbled, or incomplete. Cause Solution The wrong driver was selected in the software. Check the software device selection menu to make sure that an HP LaserJet M3027/M3035 device is selected. The software program is malfunctioning. Try printing a job from another program.

  • Page 165: Control-panel Message Types

    Control-panel message types Four types of control-panel messages can indicate the status of or problems with the device. Message type Description Status messages Status messages reflect the current state of the device. They inform you of normal device operation and require no interaction to clear them. They change as the state of the device changes. Whenever the device is ready, not busy, and has no pending warning messages, the status message Ready appears if the device is online.

  • Page 166: Control-panel Messages

    Control-panel messages Table 11-1 Control-panel messages Control panel message Description Recommended action 10.32.00 - Unauthorized Supply A supply has been installed that does not If you believe you purchased a genuine HP pass the authentication test for genuine HP supply, visit us at www.hp.com/go/ supplies.

  • Page 167

    Table 11-1 Control-panel messages (continued) Control panel message Description Recommended action or go to www.hp.com/support/LJM3027mfp or www.hp.com/support/LJM3035mfp.) 22 Embedded I/O buffer overflow To Too much data was sent to the embedded Touch to print the transferred data. (Some continue touch OK HP Jetdirect print server.

  • Page 168

    Table 11-1 Control-panel messages (continued) Control panel message Description Recommended action 49.XXXXX ERROR To continue turn off A critical firmware error has occurred. Turn the device off, and then turn the device then on If this message persists, contact an HP- authorized service or support provider.

  • Page 169

    Table 11-1 Control-panel messages (continued) Control panel message Description Recommended action support/LJM3027mfp www.hp.com/ support/LJM3035mfp.) 56.XX ERROR To continue turn off then on A temporary printing error has occurred. Turn the device off, and then turn the device If this message persists, contact an HP- authorized service or support provider.

  • Page 170

    Table 11-1 Control-panel messages (continued) Control panel message Description Recommended action but some unexpected functions might occur If this message persists, contact an HP- if an error occurred in permanent storage. authorized service or support provider. (See the HP support flyer, or go to www.hp.com/ support/LJM3027mfp www.hp.com/...

  • Page 171

    Table 11-1 Control-panel messages (continued) Control panel message Description Recommended action Access denied menus locked The control panel function that you are trying Contact the network administrator. to use has been locked to prevent unauthorized access. Action not currently available for Tray <X> A duplexed (2-sided) document was Select another tray or reconfigure the tray.

  • Page 172

    Table 11-1 Control-panel messages (continued) Control panel message Description Recommended action Error executing Digital Send job. Job A digital send job has failed and cannot be Try to send the job again. failed. delivered. Folder list is full. To add a folder, you must The device limits the number of folders that Delete an unused folder to add a new folder.

  • Page 173

    Table 11-1 Control-panel messages (continued) Control panel message Description Recommended action Output bin <X> full The specified output bin is full, and printing Empty the bin to continue printing. cannot continue. Password or name is incorrect. Please The user name or password was typed Retype the user name and password.

  • Page 174

    Table 11-1 Control-panel messages (continued) Control panel message Description Recommended action Unable to send job The device is unable to send a job. To temporarily hide this message in order to send e-mail, touch Hide. If this message persists, contact an HP-authorized service or support provider.

  • Page 175: Common Causes Of Jams

    Common causes of jams The device is jammed. Cause Solution The media does not meet specifications. Use only media that meets HP specifications. See Media considerations. A component is installed incorrectly. Verify that the print cartridge is correctly installed. You are using media that has already passed through a device Do not use media that has been previously printed on or or copier.

  • Page 176: Jam Locations

    Jam locations Use this illustration to locate media jams in the device. For instructions about clearing jams, see Clear jams. Automatic document feeder (ADF) Print cartridge Input trays Duplex path (for two-sided printing) Output bins Chapter 11 Problem solving ENWW...

  • Page 177: Jam Recovery

    Jam recovery The device has a jam-recovery feature that determines if the device will reprint jammed pages after the jam is cleared. ● Auto instructs the device to automatically turn jam recovery on when sufficient device memory. ● Off instructs the device not to attempt to reprint jammed pages. This setting helps conserve device memory.

  • Page 178: Clear Jams, Clear Jams From The Adf

    Clear jams When clearing jams, be very careful not to tear the media. If a small piece of media remains in the device, it could cause additional jams. Clear jams from the ADF Open the ADF cover. Lifting the green lever, rotate the pick mechanism until it stays open. Gently try to remove the page without tearing it.

  • Page 179

    Open the scanner lid and gently loosen the media by using both hands. When the media is free, gently pull it out in the direction shown. Close the scanner lid, and then lower the roller assembly. Close the ADF lid. If any media is visible in the output bin area, gently pull it out.

  • Page 180: Clear Jams From The Input-tray Areas

    Clear jams from the input-tray areas NOTE To remove media from the tray 1 area, slowly pull the media out of the device. For all other trays, complete the following procedure. Slide the tray out of the device, and remove any damaged paper from the tray. If the edge of the paper is visible in the feed area, slowly pull the paper down and out of the device.

  • Page 181: Clear Jams From The Print-cartridge Area

    Before replacing the tray, make sure the paper is flat in the tray at all four corners and below the tabs on the guides. Open and close the front door, and then touch on the touchscreen to clear the jam message. If a jam message persists, there is still media in the device.

  • Page 182: Clear Jams From The Output-bin Areas

    Open the plate, and then slowly pull the media out of the device. Be careful to not tear the media. CAUTION Avoid spilling loose toner. Use a dry, lint-free cloth, to clean any toner that might have fallen into the device. If loose toner falls into the device, it might cause temporary problems with print quality.

  • Page 183

    Push down on the bin door to unclip the door stops, and then let the door drop open. Grasp both sides of the media, and slowly pull the media out of the device. (There might be loose toner on the media. Be careful not to spill it on yourself or into the device.) NOTE If media is difficult to remove, try opening the front door and removing the print cartridge to release pressure on the media.

  • Page 184: Clear Jams From The Duplexer

    Clear jams from the duplexer Remove tray 2 from the device. Push the green button on the top right front of the tray 2 opening to access the duplex paper path. Reach in and pull out the jammed paper. Push the bottom of the duplex access plate back up until it clicks into place on both sides (both sides need to be engaged).

  • Page 185: Solve Repeated Jams

    Reinstall tray 2. Solve repeated jams If jams occur frequently, try the following actions: ● Check all the jam locations. A piece of media might be stuck somewhere in the device. ● Check that media is correctly loaded in the trays, that the trays are correctly adjusted for the loaded media size, and that the trays are not overfilled.

  • Page 186

    ● Clean the device. See Clean the device. ● Contact an HP-authorized service or support provider to perform routine device maintenance. See the support flyer that was included with the device, or see www.hp.com/support/LJM3027mfp www.hp.com/support/LJM3035mfp. Chapter 11 Problem solving ENWW...

  • Page 187: Clear Stapler Jams

    Clear stapler jams To reduce the risk of staple jams, make sure that you staple 20 or fewer pages of media (80 g/m 20 lb) at a time. Open the stapler door. NOTE Opening the stapler door disables the stapler. Remove the staple cartridge from the device.

  • Page 188

    Clear any loose staples from the stapler and from the staple cartridge. Replace the staple cartridge. Chapter 11 Problem solving ENWW...

  • Page 189

    Close the stapler door. Insert media to test the stapler. Repeat steps 1 through 6 if necessary. ENWW Clear stapler jams...

  • Page 190: Solve Print-quality Problems, Print-quality Problems Associated With Media, Print-quality Problems Associated With The Environment

    Solve print-quality problems This section helps you define print-quality problems and what to do to correct them. Often print-quality problems can be handled easily by making sure that the device is correctly maintained, using print media that meets HP specifications, or running a cleaning page. Print-quality problems associated with media Some print-quality problems arise from the use of inappropriate media.

  • Page 191

    Light print (partial Light print (entire Specks Specks Dropouts page) page) Dropouts Dropouts Lines Gray background Toner smear AaBbCc Dear Mr. Abhjerhjk, AaBbCc The dhjhfiuhu if teint hhkjhjnf j us a weue jd, fnk ksneh vnk kjdfkaakd ss hsjhnckkajhdhf kashfhnduujdn. Pkshkkhklhlkhkhyufwe4yrh9jjflkln djd skshkshdcnksnjcnal aksnclnslskjlncsl nas lnslna, ncnsljsjscljckn nsnclknsllj hwlsdknls nwljs nlnscl nijhsn clsncij hn.

  • Page 192: Light Print (partial Page), Light Print (entire Page), Specks

    NOTE These examples depict letter-size media that has passed through the device. Light print (partial page) Make sure that the print cartridge is fully installed. The toner level in the print cartridge might be low. Replace the print cartridge. The media might not meet HP specifications (for example, the media is too moist or too rough). Media considerations.

  • Page 193: Dropouts, Lines

    Specks might appear on a page after a jam has been cleared. Print a few more pages to see if the problem corrects itself. Clean the inside of the device and run a cleaning page. See Clean the device. Try using a different type of media. Check the print cartridge for leaks.

  • Page 194: Gray Background, Toner Smear

    Gray background Do not use media that has already been run through the device. Try using a different type of media. Print a few more pages to see if the problem corrects itself. Turn over the stack in the tray. Also, try rotating the stack 180°. Open the Administration menu at the device control panel.

  • Page 195: Loose Toner, Repeating Defects, Repeating Image

    Loose toner Loose toner, in this context, is defined as toner that can be rubbed off the page. If media is heavy or rough, open the Administration menu at the device control panel. On the Print Quality submenu, select Fuser Modes, and then select the media type you are using.

  • Page 196: Misformed Characters, Page Skew

    This type of defect might occur when using preprinted forms or a large quantity of narrow media. Print a few more pages to see if the problem corrects itself. Make sure that type and quality of the media you are using meet HP specifications. See Media considerations.

  • Page 197: Curl Or Wave, Wrinkles Or Creases

    Curl or wave Turn over the stack in the tray. Also, try rotating the stack 180°. Make sure that the type and quality of the media you are using meet HP specifications. (See Media considerations.) Make sure that the environmental specifications for the device are being met. (See Operating environment.) Try printing to a different output bin.

  • Page 198: Vertical White Lines, Tire Tracks, White Spots On Black

    Vertical white lines Print a few more pages to see if the problem corrects itself. Make sure that the type and quality of the media you are using meet HP specifications. See Media considerations. Replace the print cartridge. Tire tracks This defect typically occurs when the print cartridge has far exceeded its rated life.

  • Page 199: Scattered Lines, Blurred Print

    Scattered lines Make sure that the type and quality of the media you are using meet HP specifications. See Media considerations. Make sure that the environmental specifications for the device are being met. See Operating environment. Turn over the stack in the tray. Also, try rotating the stack 180°. Open the Administration menu at the device control panel.

  • Page 200: Random Image Repetition

    Random image repetition If an image that appears at the top of the page (in solid black) repeats further down the page (in a gray field), the toner might not have been completely erased from the last job. (The repeated image might be lighter or darker than the field it appears in.) ●...

  • Page 201: Solve Network Printing Problems

    Solve network printing problems NOTE HP recommends using the device CD to install and set up the device on a network. ● Print a configuration page (see Use information pages). If an HP Jetdirect print server is installed, printing a configuration page also prints a second page that shows the network settings and status. ●...

  • Page 202: Solve Copy Problems, Prevent Copy Problems, Image Problems

    Solve copy problems Prevent copy problems The following are a few simple steps you can take to improve copy quality: ● Copy from the flatbed scanner. This will produce a higher quality copy than copying from the automatic document feeder (ADF). ●...

  • Page 203: Media-handling Problems

    Problem Cause Solution Unwanted lines appear on the copy. Tray 1 or tray 2 might not be installed Verify that the tray is in place. correctly. The flatbed scanner or the ADF glass Clean the flatbed scanner or the ADF might be dirty.

  • Page 204

    Problem Cause Solution Problems with feeding The paper has ragged edges. Use high-quality paper that is made for laser printers. The paper varies from side-to-side. Turn the paper over. The paper is too moist, too rough, too ● Try another kind of paper, between heavy or too smooth, has the wrong grain 100 and 250 Sheffield, 4 to 6% direction, or is of short-grain construction...

  • Page 205: Performance Problems

    Performance problems Problem Cause Solution No copy came out. The input tray might be empty. Load media in the device. SeeLoad media for more information. The original might have been loaded Load the original correctly in the ADF or incorrectly. flatbed scanner.

  • Page 206: Solve Fax Problems, Solve Sending Problems

    Solve fax problems NOTE For more information about solving fax problems, see the HP LaserJet Analog Fax Accessory 300 User Guide. Solve sending problems Faxes quit during sending. Cause Solution The fax machine to which you are sending might be Call the recipient to make sure that the receiving fax machine malfunctioning.

  • Page 207: Solve Receiving Problems

    Faxes you send are not arriving at the receiving fax machine. Cause Solution The receiving fax machine might be turned off or might have Call the recipient to make sure that the fax machine is turned an error condition, such as being out of paper. on and ready to receive faxes.

  • Page 208

    Faxes are transmitting or being received very slowly. Cause Solution The resolution at which the fax was sent or is being received If you are receiving the fax, call and ask the sender to decrease is very high. A higher resolution typically results in better the resolution and resend the fax.

  • Page 209: Solve E-mail Problems, Validate The Smtp Gateway Address, Validate The Ldap Gateway Address

    Solve e-mail problems If you are unable to send e-mails by using the digital-send feature, you might need to reconfigure the SMTP gateway address or the LDAP gateway address. Print a configuration page to find the current SMTP and LDAP gateway addresses. See Use information pages.

  • Page 210: Solve Common Windows Problems

    Solve common Windows problems Error message: "General Protection FaultException OE" "Spool32" "Illegal Operation" Cause Solution Close all software programs, restart Windows, and try again. Select a different printer driver. If the device PCL 6 printer driver is selected, switch to the PCL 5 or HP postscript level 3 emulation printer driver, which can be done from a software program.

  • Page 211: Solve Common Macintosh Problems

    Solve common Macintosh problems In addition to the problems that are listed in Solve general device problems, this section lists problems that can occur when using Mac OS X. NOTE Setup for USB and IP printing is performed through the Desktop Printer Utility. The device will not appear in the Chooser.

  • Page 212

    The printer driver does not automatically set up the selected device in the Print Center or Printer Setup Utility. Cause Solution code for the language that you are using. If necessary, reinstall the software. See the getting started guide for instructions. The PPD file is corrupt.

  • Page 213: Solve Linux Problems

    When connected with a USB cable, the device does not appear in the Print Center or Printer Setup Utility after the driver is selected. Cause Solution This problem is caused by either a software or a hardware Software troubleshooting component. ●...

  • Page 214: Solve Postscript Problems, General Problems

    Solve PostScript problems The following situations are specific to the PostScript (PS) language and might occur when several printer languages are being used. Check the control-panel display for messages that might help resolve problems. NOTE To receive a printed or screen message when PS errors occur, open the Print Options dialog box and click the selection next to the PS Errors section that you want.

  • Page 215

    Supplies and accessories This section provides information about ordering parts, supplies, and accessories. Use only parts and accessories that are specifically designed for this printer. ● Order parts, accessories, and supplies ● Part numbers ENWW...

  • Page 216: Order Parts, Accessories, And Supplies, Order Directly From Hp, Order Through Service Or Support Providers

    Order parts, accessories, and supplies Several methods are available for ordering parts, supplies, and accessories: ● Order directly from HP ● Order through service or support providers ● Order directly through the embedded Web server (for printers that are connected to a network) ●...

  • Page 217: Part Numbers, Paper-handling Accessories, Print Cartridge, Memory, Cables And Interfaces

    Part numbers The following list of accessories was current at the time of printing. Ordering information and availability of the accessories might change during the life of the printer. Paper-handling accessories Item Description Part number Optional 500-sheet tray and feeder unit Optional tray to increase paper capacity.

  • Page 218: Stapler Accessories, Print Media

    Stapler accessories Item Description Part number Staple cassette Cassette that contains 1,500 unformed Q7432A staples Print media For more information about media supplies, go to www.hp.com/go/ljsupplies. Item Description Part number HP Soft Gloss laser paper Letter (220 x 280 mm), 50 sheets/box C4179A/Asia-Pacific countries/regions A4 (210 x 297 mm), 50 sheets/box C4179B/Asia-Pacific countries/regions...

  • Page 219

    Item Description Part number HP Printing paper Letter (8.5 x 11 in), 500 sheets/ream, 10- HPP1122/North America and Mexico ream carton For use with HP LaserJet and inkjet printers. This has been created Letter (8.5 x 11 in), 500 sheets/ream, 3- HPP113R/North America ream carton especially for small and home offices.

  • Page 220

    Item Description Part number HP Office recycled paper Letter (8.5 x 11 in), 500 sheets/ream, 10- HPE1120/North America ream carton For use with all office equipment-laser Letter (8.5 x 11 in), 3-hole, 500 sheets/ HPE113H/North America and inkjet printers, copiers, and fax ream, 10-ream carton machines.

  • Page 221: Hewlett-packard Limited Warranty Statement

    Service and support Hewlett-Packard limited warranty statement HP PRODUCT DURATION OF LIMITED WARRANTY HP LaserJet M3027, M3027x, M3035, and M3035xs One-year on-site warranty HP warrants to you, the end-user customer, that HP hardware and accessories will be free from defects in materials and workmanship after the date of purchase, for the period specified above.

  • Page 222: Customer Self Repair Warranty Service, Print Cartridge Limited Warranty Statement

    (INCLUDING LOST PROFIT OR DATA), OR OTHER DAMAGE, WHETHER BASED IN CONTRACT, TORT, OR OTHERWISE. Some countries/regions, states or provinces do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. THE WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO THE EXTENT LAWFULLY PERMITTED, DO NOT EXCLUDE, RESTRICT OR MODIFY AND ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU.

  • Page 223

    THE WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO THE EXTENT LAWFULLY PERMITTED, DO NOT EXCLUDE, RESTRICT OR MODIFY AND ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU. ENWW Print cartridge limited warranty statement...

  • Page 224: Hp Customer Care, Online Services, Telephone Support, Software Utilities, Drivers, And Electronic Information

    HP Customer Care Online Services For 24-hour access to updated HP device-specific software, product information, and support information through an Internet connection, go to the Web site: www.hp.com/support/LJM3027mfp www.hp.com/support/LJM3035mfp. Go to www.hp.com/support/net_printing for information about the HP Jetdirect external print server. HP Instant Support Professional Edition (ISPE) is a suite of Web-based troubleshooting tools for desktop computing and printing products.

  • Page 225: Hp Easy Printer Care Software, Hp Support And Information For Macintosh Computers

    HP Easy Printer Care software To check the device status and settings and view troubleshooting information and online documentation, use the HP Easy Printer Care software. You must have performed a full software installation in order to use the HP Easy Printer Care software. See Use the embedded Web server.

  • Page 226: Hp Maintenance Agreements, On-site Service Agreements, Next-day On-site Service, Weekly (volume) On-site Service

    If possible, include print samples and 50 to 100 sheets of paper or other print media that did not print correctly. In the U.S., call HP Customer Care to request new packing material. In other areas, use the original packing material, if possible. Hewlett-Packard recommends insuring the equipment for shipment. Appendix B Service and support ENWW...

  • Page 227: Extended Warranty

    Extended warranty HP Support provides coverage for the HP hardware product and all HP-supplied internal components. The hardware maintenance covers a 1- to 3-year period from date of the HP product purchase. The customer must purchase HP Support within the stated factory warranty. For more information, contact the HP Customer Care Service and Support group.

  • Page 228

    Appendix B Service and support ENWW...

  • Page 229: Specifications

    Specifications ● Physical specifications ● Electrical specifications ● Acoustic emissions ● Operating environment ENWW...

  • Page 230: Physical Specifications, Electrical Specifications

    Physical specifications Table C-1 Printer dimensions Printer model Height Depth Width Weight HP LaserJet M3027, M3027x, and 530 mm (20.9 in) 400 mm (15.7 in) 464 mm (19.3 in) 27.6 kg (60.6 lb) M3035 MFPs HP LaserJet M3035xs MFP 670 mm (26.4 in) 33.4 kg (73.5 lb) With print cartridge Table C-2...

  • Page 231: Acoustic Emissions, Operating Environment

    Acoustic emissions Table C-5 Sound power and pressure level Sound power level Declared per ISO 9296 Printing = 6.5 Bels (A) [65 dB(A)] Ready Essentially Inaudible Sound pressure level Declared per ISO 9296 Printing =56 dB (A) Ready Essentially Inaudible Values subject to change.

  • Page 232

    Appendix C Specifications ENWW...

  • Page 233

    Regulatory information This section contains the following regulatory information: ● FCC regulations ● Environmental product stewardship program ● Telecom statement ● Declaration of conformity ● Safety statements ENWW...

  • Page 234: Fcc Regulations

    FCC regulations This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy.

  • Page 235: Environmental Product Stewardship Program, Protecting The Environment, Ozone Production, Power Consumption, Toner Consumption, Paper Use

    Environmental product stewardship program Protecting the environment Hewlett-Packard Company is committed to providing quality products in an environmentally sound manner. This product has been designed with several attributes to minimize impacts on our environment. Ozone production This product generates no appreciable ozone gas (O...

  • Page 236: Hp Print Supplies Returns And Recycling Program Information, Paper, Material Restrictions

    This HP product contains a battery that might require special handling at end-of-life. The batteries contained in or supplied by Hewlett-Packard for this product include the following: HP LaserJet M3027/M3035 device...

  • Page 237: Disposal Of Waste Equipment By Users In Private Households In The European Union

    HP LaserJet M3027/M3035 device Location On formatter board User-removable For recycling information, you can go to www.hp.com/recycle, or contact your local authorities or the Electronics Industries Alliance: www.eiae.org. Disposal of waste equipment by users in private households in the European Union This symbol on the product or on its packaging indicates that this product must not be disposed of with your other household waste.

  • Page 238

    ● HP’s environmental management system ● HP’s end-of-life product return and recycling program ● Material Safety Data Sheets Visit www.hp.com/go/environment or www.hp.com/hpinfo/community/environment/productinfo/safety. Appendix D Regulatory information ENWW...

  • Page 239: Telecom Statement

    Telecom statement The HP LaserJet M3027x and HP LaserJet M3035xs models have the HP LaserJet Analog Fax Accessory 300 already installed to provide communication to the public switch telephone network (PSTN) for fax functionality. See the HP LaserJet Analog Fax Accessory 300 User Guide for all regulatory approval information and regulatory notices associated with the fax functionality and that device.

  • Page 240: Declaration Of Conformity

    In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures”. 5) All worldwide modular approvals for analog fax accessory obtained by Hewlett-Packard under the regulatory model number BOISB-0308-00 incorporate the Multi-Tech Systems MT5634SMI Socket Modem Module.

  • Page 241: Safety Statements, Laser Safety, Canadian Doc Regulations, Vcci Statement (japan), Power Cord Statement (japan)

    Safety statements Laser safety The Center for Devices and Radiological Health (CDRH) of the U.S. Food and Drug Administration has implemented regulations for laser products manufactured since August 1, 1976. Compliance is mandatory for products marketed in the United States. The device is certified as a “Class 1” laser product under the U.S.

  • Page 242: Emi Statement (taiwan), Laser Statement For Finland

    EMI statement (Taiwan) Laser statement for Finland Luokan 1 laserlaite Klass 1 Laser Apparat HP LaserJet M3027, M3027x, M3035, M3035xs, laserkirjoitin on käyttäjän kannalta turvallinen luokan 1 laserlaite. Normaalissa käytössä kirjoittimen suojakotelointi estää lasersäteen pääsyn laitteen ulkopuolelle. Laitteen turvallisuusluokka on määritetty standardin EN 60825-1 (1994) mukaisesti. VAROITUS ! Laitteen käyttäminen muulla kuin käyttöohjeessa mainitulla tavalla saattaa altistaa käyttäjän turvallisuusluokan 1 ylittävälle näkymättömälle lasersäteilylle.

  • Page 243

    Working with memory and print server cards This section explains the device memory features and provides steps for expansion. ● Overview ● Install memory ● Check DIMM installation ● Save resources (permanent resources) ● Enable memory for Windows ● Use HP Jetdirect print server cards ENWW...

  • Page 244: Overview

    Overview One dual inline memory module (DIMM) slot is available for upgrading the device with the following items: ● More memory—DIMMs are available in 64, 128, 256, and 512 MB. ● Other DIMM-based printer languages and printer options. The device uses 100-pin 133 MHz DDR memory modules. Extended data output (EDO) DIMMs are not supported.

  • Page 245: Install Memory, Install Device Memory

    Install memory You might want to add more memory to the device if you often print complex graphics, print PostScript (PS) documents, or use many downloaded fonts. Added memory also gives you more flexibility in supporting job-storage features, such as quick copying. Install device memory CAUTION Static electricity can damage DIMMs.

  • Page 246

    Remove the right side panel by sliding it towards the rear of the device until the side slides from the device. Open the access door by pulling on the metal tab. Remove the DIMM from the antistatic package. CAUTION To reduce the possibility of damage caused by static electricity, always wear an electrostatic discharge (ESD) wrist strap or touch the surface of the antistatic package before handling DIMMs.

  • Page 247

    Hold the DIMM by the edges, and align the notches on the DIMM with the DIMM slot. (Check that the locks on each side of the DIMM slot are open.) Press the DIMM straight into the slot, and press firmly. Make sure the locks on each side of the DIMM snap into place.

  • Page 248

    Close the access door, and press firmly until it snaps into place. To replace the right side panel, line up the alignment arrows and slide the panel toward the front of the device until it latches into place. Reconnect the interface cable(s) and the power cord. Turn the device on.

  • Page 249: Check Dimm Installation, Save Resources (permanent Resources)

    Check DIMM installation After installing the DIMM, make sure that the installation was successful. Verify that DIMM is installed correctly Turn the device on. Check that the Ready light is illuminated after the device has gone through the startup sequence. If an error message appears, a DIMM might have been incorrectly installed. Control-panel messages.

  • Page 250: Enable Memory For Windows

    Enable memory for Windows On the Start menu, Settings, and Printers or Printers and Faxes. Select this device and select Properties. On the Configure tab, click More. In the Total Memory field, type or select the total amount of memory that is now installed. Click OK.

  • Page 251: Use Hp Jetdirect Print Server Cards, Install An Hp Jetdirect Print Server Card

    Use HP Jetdirect print server cards Follow these procedures to install or remove an EIO card. Install an HP Jetdirect print server card Turn off the device. Remove the two screws and cover plate from the EIO slot on the back of the device. NOTE Do not discard the screws or the cover plate.

  • Page 252: Remove An Hp Jetdirect Print Server Card

    Connect the network cable to the EIO card. Turn on the device, and then print a configuration page to verify that the new EIO device is recognized. See Use information pages. NOTE When you print a configuration page, an HP Jetdirect configuration page that contains network configuration and status information also prints.

  • Page 253: Glossary

    Glossary bidirectional communication Two-way data transmission. bin A receptacle for holding printed pages. BOOTP Abbreviation for “Bootstrap Protocol,” an Internet protocol that a computer uses to find its IP address. calibration The process in which the printer makes internal adjustments to produce the best print quality. chooser A Macintosh accessory that you use to select a device.

  • Page 254

    IP address The unique number assigned to a computer device that is connected to a network. IPX/SPX Abbreviation for “internetwork packet exchange/sequenced packet exchange.” media The paper, labels, transparencies, or other material on which the printer prints the image. memory tag A memory partition that has a specific address. monochrome Black and white.

  • Page 255: Index

    Index Symbols/Numerics locating 4 blocked fax list, printing 125 500-sheet trays sizes supported 113 blurred print, problem- unexpected size or type error adhesive labels. See labels solving 187 message 155 Administration menu, control Bonjour Settings 134 500–sheet tray. See tray 3 panel 17 books Alert Settings window, HP...

  • Page 256

    EconoMode 135 Information menu 18 Courier font, problem-solving 202 features 3 Initial Setup menu 28 cover pages 88, 92 genuine HP 135 key press sounds, default creased paper, problem- jams, clearing 169 settings 40 solving 185 management menu 27 lights 14 crooked pages 184 non-HP 135 locating 4...

  • Page 257

    configuring e-mail 110 Macintosh features 92 embedded Web server 10, 129 control-panel settings 112 Macintosh settings 92 end-of-life disposal 224 default settings 23 Macintosh, problem- energy specifications 218 error messages 159, 160, solving 199 Energy Star compliance 3 operating systems enlarging documents 87 folders 118 supported 6...

  • Page 258

    LDAP errors 160 EPS files, problem- help, control panel 16 LDAP support 110 solving 200 Home button, control panel loading documents 113 included 3 touchscreen 16 recipient lists 115 list, printing 18, 125 Home screen, control panel 15 sending documents 113 permanent resources 237 HP Customer Care 212 server settings 110...

  • Page 259

    Information menu 18 job storage link speed settings 34 information pages 124 accessing 79 Linux drivers 6, 201 Information tab, embedded Web features 79 loading server 130 private 80 ADF 66 Initial Setup menu 28 proof and hold 79 documents, sizes input trays.

  • Page 260

    default size 41 Management 27 protocol configuration page, default size, selecting 24 Print Quality 43 printing 35 document size, selecting 87 Resets 47 security 31 double-sided printing, Send Setup 39 SMTP servers 110 Macintosh 93 Service 47 subnet mask 52 double-sided printing, Time/Scheduling 25 TCP/IP parameters 51...

  • Page 261

    curled 150, 185, 191 phone line, connecting fax 120 dropouts 181 custom-size 87 photos environment 178 default size 41 copying 106 gray background 182 default size, selecting 24 loading 113 image defects 178 document size, selecting 87 physical specifications 218 jams, after 178 double-sided printing, PINs, private jobs 80...

  • Page 262

    Linux 201 rear output bin default settings 19 Macintosh issues 199 locating 4 no-wait 41 media 178, 191 printing to 74 scanning e-mail messages, types of 153 receiving faxes validating gateway network printing 189 problem-solving 195 addresses 197 networks 31 recipient lists 115 scanning to e-mail output quality 178...

  • Page 263

    service software embedded Web server 130 HP-Authorized Dealers 212 embedded Web server 10 Home screen, control repacking device 214 HP Easy Printer Care 10 panel 15 service agreements 214 HP Printer Utility 133 HP Printer Utility, Service menu, control panel 47 HP Toolbox 127 Macintosh 133 Services tab 91...

  • Page 264

    support sizes supported 64 Troubleshooting menu, control embedded Web server specifications 59 panel 45 links 131 tray 1 two-sided copying HP Printer Utility pages 133 jams, clearing 168 default settings 19 Linux 201 load error message 160 two-sided printing online 212 loading 66 blank pages, default repacking device 214...

  • Page 265

    watermarks 87 wavy paper, problem- solving 150, 185 Web sites customer support 212 fraud reports 136 HP Easy Printer Care 11 HP Web Jetadmin, downloading 132 Linux support 201 Macintosh customer support 213 Material Safety Data Sheet (MSDS) 225 ordering supplies 204 paper specifications 57 software, downloading 6 universal print driver 7...

  • Page 266

    Index ENWW...

  • Page 268

    © 2006 Hewlett-Packard Development Company, L.P. www.hp.com *CB414-90911* *CB414-90911* CB414-90911...

This manual also for:

Laserjet m3035 mfp

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