Common Installation Problems; Troubleshooting Sequence - HP D5970A - NetServer - LCII Installation Manual

Hp netserver lxr 8000 installation guide
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Chapter 12

Common Installation Problems

The following sections contain general procedures to help you locate installation
problems. If you need assistance, it is recommended that you contact your reseller
first. If you require assistance from Hewlett-Packard, see the "Warranty and
Service/Support Booklet" included with your product.

Troubleshooting Sequence

To troubleshoot an installation problem, do the following:
Check all cable and power connections, including those in the rack, etc.
First make sure that the system is configured properly. Most system
problems are the result of incorrect system and SCSI subsystem
configurations. Check the Setup Utility and, if your HP NetServer is
configured with a disk array, check the Disk Array Utility.
If it is a network-related error, determine if the server has enough memory
and hard disk drive capacity. Consult your network operating
system manual.
Verify that all cables and boards are securely plugged into their
appropriate connectors or slots.
Remove all added options and always change one thing at a time.
Unplug the power cord, wait 20 seconds, plug the power cord in again,
and restart the system.
If you suspect a hardware error, follow these steps:
1. Log users off the LAN and power down the server. Remove the HP
NetServer top cover.
2. Simplify the HP NetServer configuration to the minimum required: a
monitor, one flexible and one hard disk drive and a keyboard. Remove
all third-party options, and re install one at a time, checking the system
after each installation.
3. Replace the top cover and reconnect the power cord and other cables.
4. Boot the system. If the system does not function, refer to the following
procedures.
Troubleshooting
111

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