Technical Support; Hp Software Technical Support And Update Service; Hp Installation And Startup Service For Bladesystem Integrated Manager Infrastructure - HP Xw460c - ProLiant - Blade Workstation User Manual

9 Technical support

HP Software Technical Support and Update Service

HP offers a number of software support services, many of which are provided to our customers at no additional
charge.
Software Technical Support and Update Service—Insight software suites and select HP Insight software
software products include one year of 24 x 7 HP Software Technical Support and Update Service. This
service provides access to HP technical resources for assistance in resolving software implementation
or operations problems. The service also provides access to software updates and reference manuals
either in electronic form or on physical media as they are made available from HP. With this service,
Insight software customers benefit from expedited problem resolution as well as proactive notification
and delivery of software updates. For more information about this service, see
services/insight.
Registration for Software Technical Support and Update Service:
If you received a license entitlement certificate, automated registration for this service takes place upon
online redemption of the license certificate/key.
How to Use Your Software Technical Support and Update Service:
Once registered, you will receive a service contract in the mail containing the Customer Service phone
number and your Service Agreement Identifier (SAID). You will need your SAID when calling for technical
support. Using your SAID, you can also go to the Software Update Manager (SUM) web page at
/www.itrc.hp.com/service/sum/home.do
product updates.
Warranty—HP will replace defective delivery media for a period of 90 days from the date of purchase.
This warranty applies to all HP Insight software HP Systems Insight Manager products.
Join the discussion—The HP Support Forum is a community-based, user-supported tool for HP customers
to participate in discussions amongst the customer community about HP products. For discussions related
to Insight software, see the "Management Software and System Tools" area.
Software and Drivers download pages—These pages provide the latest software and drivers for your
ProLiant products.
Management Security (http://www.hp.com/servers/manage/security)—HP is proactive in its approach
to the quality and security of all its management software. Be sure to check this website often for the
latest downloadable security updates.
Obtain the latest SmartStart Release (http://www.hp.com/servers/smartstart)—The SmartStart,
Management, and Firmware CDs are now freely available for download following a simple registration
from the SmartStart website. If you wish to receive physical kits with each release, you can order single
release kits from the SmartStart website. To receive proactive notification when SmartStart releases are
available, subscribe to Subscriber's Choice at http://www.hp.com/go/subscriberschoice.
HP Worldwide Customer Service contact numbers are available at
wwcontact.html. For U.S. customers, say "Insight Manager" when prompted for the product name.
HP Installation and Startup Service for BladeSystem Integrated Manager
infrastructure
For initial installation and setup, HP offers HP Installation and Startup Service for BladeSystem Integrated
Manager infrastructure. This service provides the installation and configuration of an BladeSystem Integrated
Manager implementation, including installation of the BladeSystem Integrated Manager enclosure and server
hardware, software deployment, and manageability enablement.
This service meets the needs of most BladeSystem Integrated Manager customers, and requires two days for
completion. For more advanced requirements, customized installation is available.
For more information about this service, see
hp_bladesystem_install_startup_datasheet.pdf.
to view your contract online and elect electronic delivery for
http://www.hp.com/country/us/en/
ftp://ftp.hp.com/pub/services/servers/info/
HP Software Technical Support and Update Service
http://www.hp.com/
http:/
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