Summary - HP Vectra XA 6/xxx User Manual

4 Hewlett Packard Support and Information Services

Summary

Summary
The table below summarizes the services and support available from
HP or authorized resellers.
Service Covers
Basic Parts and labor for HP
Warranty products:
first year on-site,
second and third year
return to HP.
HP Parts and labor for HP
SupportPack products.
on-site
service
HP Support CD-ROM containing:
Assistant Product Manuals,
Technical Information
and Product features.
Electronic Technical information,
services drivers, utilities, tools
and diagnostics.
Technical Basic assistance for
Phone PC setup,
support configuration,
start-up and
hardware diagnosis.
Lifeline Basic assistance for
phone PC setup,
support configuration,
start-up and
hardware diagnosis.
HP Network Advanced remote
Phone-in technical support for
support multivendor
networked
environments.
Service Technical Support.
Contracts
76 English
Period Response
covered time
Three years from Next working day
date of purchase. for on-site.
First three years. Next working day. One fee which
Released N/A
quarterly.
Anytime. 24-hour access.
First year. Business hours.
After first year. Business hours.
Annual contract. Business hours:
24-hour/ 7-day
service also
available.
Customer As required.
defined.
Fee When Purchase
available from
No charge. At time of HP.
purchase.
Within 30 days HP Authorized
covers the three of purchase. reseller.
years.
Annual Anytime. HP.
subscription.
No charge. Anytime. HP BBS,
WWW,
CompuServe,
America
Online.
No charge. At time of HP.
purchase.
Per- call fee, Anytime after HP.
no time limit. first year.
Annual fee, or Anytime. HP Authorized
minimum fee reseller.
per incident.
Annual fee, or Anytime. Reseller.
fee per incident.