Solving Keyboard And Mouse Problems - HP Rp3000 - Point of Sale System Troubleshooting Manual

Solving Keyboard and Mouse Problems

If you encounter keyboard or mouse problems, see the documentation that came with the equipment
and the common causes and solutions listed in the following table.
Table 2-7 Solving Keyboard Problems
Keyboard commands and typing are not recognized by the computer.
Cause
Keyboard connector is not properly connected.
Program in use has stopped responding to commands.
Keyboard needs repairs.
Wireless device error.
Computer is in standby mode.
Cursor will not move using the arrow keys on the keypad.
Cause
The Num Lock
Table 2-8 Solving Mouse Problems
Mouse does not respond to movement or is too slow.
Cause
Mouse connector is not properly plugged into the back of the
computer.
26 Chapter 2 Troubleshooting Without Diagnostics
key may be on.
Solution
1. On the Windows Desktop, click Start.
2. Click Shut Down. The Shut Down Windows dialog box
is displayed.
3. Select Shut down.
4. After the shutdown is complete, reconnect the keyboard
to the back of the computer and restart the computer.
Shut down your computer using the mouse and then restart
the computer.
See the Worldwide Limited Warranty for terms and conditions.
1. Check the software, if available, for device status.
2. Check/replace device batteries.
3. Reset receiver and keyboard.
Press the power button to resume from standby mode.
CAUTION: When attempting to resume from standby mode,
do not hold down the power button for more than four seconds.
Otherwise, the computer will shut down and you will lose any
unsaved data.
Solution
Press the Num Lock key. The Num Lock light should not be on
if you want to use the arrow
disabled (or enabled) in Computer Setup.
Solution
Shut down the computer using the keyboard.
1. Press the Ctrl and Esc
the Windows logo key) to display the Start menu.
2. Use the up or down arrow
then press the Enter key.
keys. The Num Lock key can be
keys at the same time (or press
key to select Shut Down and
ENWW