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See also:
Manual
Compaq Presario Desktop Products
Warranty and
Support Guide
90 days Parts Replacement on Hardware with Available
Shipment of Replacement Parts — Compaq's award-winning
Easy Access Design makes it easy!
90 days Free Labor on Hardware
90 days Free Hardware Technical Support
30 Days Free Software Technical Support to Get You
Up-and-Running
IMPORTANT NOTE
If you experience a problem with your new Presario, DO NOT RETURN YOUR COMPUTER
TO YOUR RETAILER. At Compaq, we take pride in our ability to service your needs. We
have specialists available to help you with your technical support questions as they arise
via the Web or phone (see Contact Numbers chart within this document). As our valued
customer, we want to make sure that your support needs are met and any issues resolved
as quickly as possible.
The information in this document is subject to change without notice.
Before contacting Compaq Customer Support Center, it's important to have the
following information handy. Please take a moment to write down your product
information, located on the rear of the PC, for future reference.
Product Name: _________________________________________________________________
Model Name: __________________________________________________________________
Serial Number: _________________________________________________________________
Purchase Date: _________________________________________________________________
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Table of Contents
Related Manuals for Compaq Presario SR1300 - Desktop PC
Summary of Contents for Compaq Presario SR1300 - Desktop PC
- Page 1 Compaq Presario Desktop Products Warranty and Support Guide 90 days Parts Replacement on Hardware with Available Shipment of Replacement Parts — Compaq’s award-winning Easy Access Design makes it easy! 90 days Free Labor on Hardware 90 days Free Hardware Technical Support 30 Days Free Software Technical Support to Get You Up-and-Running IMPORTANT NOTE...
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Page 2: Contact Numbers
Contact Numbers Software Support If you have questions about your software, call or visit your Technical Support software vendor’s Web site. The appropriate number or http://www.hp.com/support/ Web address is listed below. Some of these Web addresses may be listed in the Favorites list found in your Internet Product Registration Explorer browser. -
Page 3: Troubleshooting
Troubleshooting For help on problems you may be experiencing when you Solution describes what you should do to try to solve the install your PC, refer to the following pages for possible problem. solutions. Look up the description of the symptom or problem, and try Symptom describes the sign or warning message for the the solution listed. -
Page 4: Internet Access
Internet Access Symptom Problem Solution Cannot connect to the Internet Service Provider (ISP) Verify Internet settings, or contact your ISP for assistance. Internet. account is not set up properly. Modem is not set up properly. Reconnect the modem, verifying connections. Note that your PC may also have an Ethernet network interface (also called a network interface card, or NIC) that connects to a LAN (local area network). -
Page 5: Recovering From Software Problems
Power Symptom Problem Solution PC will not turn on or start. PC is not securely connected to Ensure that cables connecting the PC to the external power an external power source. source are plugged in properly. Green power supply light on When the cables connecting the PC to the external power back of PC is out. -
Page 6: Creating Recovery Cds/Dvds
• • Driver Rollback This Microsoft Windows XP feature System Recovery Use the Compaq System Recovery is part of the Windows Installer program used with the program as a last resort to reinstall the software. Perform Add or Remove Programs utility in the Control Panel. It System Recovery using the hard disk drive partition first;... -
Page 7: Using Recovery Cd-Dvd Creator
2 You recover the operating system and programs directly from your hard drive, where a copy was placed for your convenience. We call this part of your hard drive the ”recovery partition.” The recovery partition takes up some space on your hard drive. 3 You can copy the information of this recovery partition onto CDs or DVDs. -
Page 8: Using The Recovery Tools Cd
To run the Recovery CD-DVD Creator System Restore program: WARNING: Try System Restore before using 1 Close any open programs. To close programs, click X in the Compaq System Recovery program. the upper-right corner of each window. 2 Click Start on the taskbar. If software on your hard drive accidentally gets erased or 3 Choose All Programs. -
Page 9: Starting System Recovery If The Pc Is Not Responding
8 Select the driver or application program to install, and Starting System Recovery If the PC then click Install. Is Responding 9 Follow the onscreen instructions. 10 Repeat steps 7 through 9 to install other drivers or 1 Turn off the PC. Disconnect all peripheral devices from applications. -
Page 10: Starting System Recovery Using Recovery Discs
4 Disconnect all peripheral devices from the PC except the Starting System Recovery Using monitor, the keyboard, and the mouse. Recovery Discs 5 Press the On button to turn on the PC. The recovery discs provide two recovery options: 6 The PC starts the recovery; wait for the onscreen •... - Page 11 COMPAQ PRESARIO DESKTOP PRODUCTS Warranty and License Information To Our Valued Customer Problems? Compaq Will Help Congratulations on your decision to purchase a Your new Compaq Presario computer is built to work right Compaq Presario PC! During development, the now — and for many years to come. But it is a complex, Compaq Presario must pass extensive quality tests to meet powerful machine, and sometimes things go wrong.
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Page 12: Hardware Limited Warranty
Compaq-branded hardware products (collectively referred to Hardware Limited Warranty in this Limited Warranty as ”HP Hardware Products”) sold by COMPAQ PRODUCT DURATION OF LIMITED WARRANTY or leased from Hewlett-Packard Company, its worldwide subsidiaries, affiliates, authorized resellers, or Hardware — Parts and Labor: 90 days... -
Page 13: Exclusive Remedy
Unless otherwise stated, and to the extent permitted by local YOU SHOULD MAKE PERIODIC BACKUP COPIES OF THE DATA STORED ON YOUR HARD DRIVE OR law, new HP Hardware Products may be manufactured using new materials or new and used materials equivalent to OTHER STORAGE DEVICES AS A PRECAUTION new in performance and reliability. -
Page 14: Limited Warranty Period
THIS LIMITATION OF LIABILITY APPLIES WHETHER On-site Warranty Service DAMAGES ARE SOUGHT, OR A CLAIM MADE, UNDER Your HP Limited Warranty service may include on-site labor THIS LIMITED WARRANTY OR AS A TORT CLAIM support to repair your hardware. HP provides on-site service (INCLUDING NEGLIGENCE AND STRICT PRODUCT during standard office hours. -
Page 15: Customer Self-Repair Warranty Service
Customer Self Repair Warranty Options and Software Service Limited Warranties In countries/regions where it is available, your HP Limited The Limited Warranty terms and conditions for most Warranty may include a Customer Self Repair warranty HP-branded options (HP Options) are as set forth in the service. -
Page 16: Software Technical Support
(a) you (either an individual or a methods, including electronic media and telephone, for single entity) and (b) Hewlett-Packard Company (”HP”) that thirty (30) days from date of purchase. See ”Contacting HP” governs your use of any Software Product, installed on or for online resources and telephone support. - Page 17 e. Freeware. Notwithstanding the terms and conditions of b. Restrictions. You may not rent, lease or lend the Software this EULA, all or any portion of the Software Product which Product or use the Software Product for commercial constitutes non-proprietary HP software or software provided timesharing or bureau use.
- Page 18 EULA, the terms of this EULA shall control. INFORMATION, FOR BUSINESS INTERRUPTION, FOR PERSONAL INJURY, FOR LOSS OF PRIVACY ARISING OUT © 2004 Hewlett-Packard Development Company, L.P. OF OR IN ANY WAY RELATED TO THE USE OF OR The information contained herein is subject to change INABILITY TO USE THE SOFTWARE PRODUCT, OR without notice.
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Page 19: Declaration Of Conformity
Australia Contact: Product Regulations Manager, Hewlett-Packard Australia Ltd., 31-41 Joseph Street, Blackburn, Victoria 3130 European Contact: Hewlett-Packard GmbH, HQ-TRE, Herrenberger Straße 140, 71034 Böblingen, Germany (FAX: +49-7031-14-3143) North America Contact: Hardware Quality Eng. Manager, Hewlett-Packard, CPC, 10500 Ridgeview Ct., Cupertino, CA 95015-4010 Phone: (408) 343-5000... -
Page 20: Operating Specifications
Operating Specifications Electrical ratings: 100–127 V /200–240 V , 4/2 A or 6/3 A or 8/4 A, 50/60 Hz Operating temperature: 5° to 35° C (On models with DVD+RW/+R drives, the operating temperature is 5° to 30° C.) Storage temperature: –30°... -
Page 21: Additional Safety Information
• For automatically answered incoming calls: WARNING: Your PC is provided with a voltage Incoming calls shall be answered between 3 and 30 select switch for use in a 115V or 230V seconds of the first ring. power system. The voltage select switch has been pre-set to the correct voltage setting for use For correct operation of the ringers in each device, the total in the particular country/region where it was... -
Page 22: Tv Antenna Connectors Protection
Should the unit ever require maintenance, contact an authorized service location. WARNING: Use of controls, adjustments, or performance procedures other than those specified in the Upgrading and Servicing Guide may result in hazardous radiation exposure. To prevent direct exposure to laser beam, do not try to open the enclosure of the CD or DVD drives. - Page 24 Printed in...