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HP Designjet 3D User Manual

Hp designjet 3d printer series - user guide (english).
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HP Designjet 3D Printer
HP Designjet Color 3D Printer
User Guide


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   Summary of Contents for HP Designjet 3D

  • Page 1

    HP Designjet 3D Printer HP Designjet Color 3D Printer User Guide CQ656-90004 CQ656-90004...

  • Page 2: Legal Notice

    ® Microsoft and Windows are U.S. registered trademarks of Microsoft Corporation. © 2010 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. The only warranties for HP Products and services are set forth in the express warranty statement accompanying such products and services.

  • Page 3: Table Of Contents

    System firmware overview ..................18 HP Designjet 3D Software Solution overview ..............19 Processing your STL file for printing ................20 Opening your STL file with HP Designjet 3D Software Solution: ......... 20 Selecting layer resolution:..................20 Selecting model interior fill style: ................20 Selecting support style:..................

  • Page 4

    Auto power down ..................... 30 Cancelling auto power down:................30 Powering off ......................31 Resuming operations from Standby mode..............31 Updating printer firmware: ..................31 Installing the firmware: ..................31 Maintenance Startup kit tools ......................32 Preventive Maintenance ..................... 32 Daily ........................

  • Page 5: Introduction

    The printers build models with HP Designjet 3D ABS Material so parts are strong and durable. HP Designjet 3D ABS Material also ensures you will be able to drill, tap, sand and paint your creations. HP Designjet 3D printer and HP Designjet Color 3D printer are an innovative combination of proprietary hardware, software and material technology.

  • Page 6: Safety Precautions

    Safety precautions The following precautions ensure the proper use of the printer and prevent the printer from being damaged. Follow these precautions at all times. • Use the power supply voltage specified on the nameplate. Avoid overloading the printer’s electri- cal outlet with multiple devices.

  • Page 7: Overview

    Windows XP Pro, Windows Vista or Windows 7 platforms. HP Designjet 3D Printer builds a maximum part size of 8 x 6 x 6 in (203 x 152 x 152 mm). HP Designjet Color 3D Printer builds a maximum part size of 8 x 8 x 6 in (203 x 203 x 152 mm). Each material carrier contains 40 cu.

  • Page 8

    Figure 2: Interior chamber - front view Extrusion Head Tip wipe assembly Purge bucket Z stage platen Modeling base retainers (x2) Modeling base Z stage lead screw Z stage guide rods Extrusion Tips...

  • Page 9

    Figure 3: Rear view of printer Model Material Y Connector Support Material Tube Model Material Tube UPS Connection (Future) AC Power Cord Connector Material Bay Cable Connector Circuit Breaker RJ-45 Network Connector Material Bay Diagnostics Cable Connector Optional Model Material Tube Material Bay Communications Cable Optional Material Bay Optional Material Bay Communications Cable...

  • Page 10

    Figure 4: Material carriers Model material carrier Support material carrier Figure 5: Modeling base Modeling base...

  • Page 11

    Figure 6: Startup Kit contents Crossover cable (orange) Network cable (blue) Tip replacement kit (A. Support tip B. Model tip C. 8 Tip shields D. 4 Tip wipe assemblies) Model material spool Startup DVD 1/8 inch T-Handle wrench (red) 10x magnifier loupe Support material spool Needle nose pliers Cutters...

  • Page 12: Finding More Information

    Finding more information HP Designjet 3D Software Solution Online Help Simple operating instructions for HP Designjet 3D Software Solution are available in HP Designjet 3D Software Solution Dynamic Help. You can also see HP Designjet 3D Software Solution Help from the menu bar - Help>Contents...

  • Page 13: Setup

    How you establish this communication is dependent upon how your workstation network is configured. In many cases, it is a simple matter of allowing the HP Designjet 3D Software Solution to find your printer. In some situations you may need to set the network address for your printer and record the IP address in the HP Designjet 3D Software Solution.

  • Page 14: Setting The Static Network In Windows Xp

    D. The Unique Device Name (UDN) for your printer is listed here. This is preset at the factory and cannot be changed. 3. From your workstation, start the HP Designjet 3D Software Solution. 4. From the General tab, click the Manage 3D Printers button.

  • Page 15: Establishing Communication On A Static Network

    10. Press Yes. The panel then displays Resetting Network. 11. Press Done until Idle is displayed. 12. From your workstation, start the HP Designjet 3D Software Solution. A. From the General tab, click the Manage 3D Printers button. B. Click the Add from Network button in the lower right corner of the window.

  • Page 16: Installing Firmware On Printer

    7. Navigate the HP Designjet 3D Software Solution to the directory where the firmware file is located and select the HP Designjet 3D.upg file for HP Designjet 3D or select the HP Designjet Color 3D.upg file for HP Designjet Color 3D. Firmware will now begin to download to the printer.

  • Page 17: Adding The Second Hp Designjet 3d Material Bay

    Installing the HP Designjet 3D Material Bay: 1. Remove the HP Designjet 3D Material Bay, material bay cable, material spools and material carriers from the box. 2. Unload the model and support material from the printer.

  • Page 18

    Figure 8: Separating the printer and material bay 13. Position the second material bay on top of the existing material bay. Be sure the feet and pins are properly aligned. See Figure 9 Figure 9: Positioning material bays 14. With 2 people, position the printer on to the top of the material bays. Be sure the feet and pins are properly aligned.

  • Page 19

    Figure 11: Removing the Y block plugs 16. Connect the short red striped material tube (M1) from model (M) coupler of upper material bay to left side of model Y block by inserting firmly into red couplers. Gently pull the tube to ensure it is properly inserted.

  • Page 20

    Figure 13: Connecting the long material tubes 20. Connect a material bay cable between the printer and the top connector on the upper material bay. 21. Connect the other material bay cable between the bottom connector of the upper material bay to the top connector of the lower material bay.

  • Page 21: Operation

    Main display window Lower display windows The HP Designjet 3D and HP Designjet Color 3D display panel and keypad consist of a multiple-line LCD window with two buttons used for scrolling through messages and four single-line windows, each with one button for making selections.

  • Page 22: System Firmware Overview

    System firmware overview • Idle: If there is no part being built and no part in the build queue, the display will show that the printer is Idle. • Wait for Part or Start Part: If the printer is in Idle and the build queue is empty, you can set it to wait for a part.

  • Page 23: Hp Designjet 3d Software Solution Overview

    • Printer time • Number of copies • Change views • Printer password • STL units • Insert Pause • Printer information • STL scale • Update software Note: For detailed information refer to HP Designjet 3D Software Solution Dynamic Help.

  • Page 24: Processing Your Stl File For Printing

    Selecting support style: HP Designjet 3D Support Material is used to support the model during the build process. It is removed when the part is complete. Support styles will affect the support strength and build time of the print.

  • Page 25: Selecting The Orientation Of Your Stl File

    The Add to Pack button is found on the General, Orientation and Pack tabs. When you click on the Add to Pack button, HP Designjet 3D Software Solution will add the file that is currently in the preview window (General tab or Orientation tab) to the pack preview window (Pack tab).

  • Page 26: Building A Part

    2. Insert a modeling base. 3. Press Yes. Waiting for Part will now be on the display. 4. From your HP Designjet 3D Software Solution workstation, send a part to the printer. The printer will automatically start to build the part. See “Processing your STL file for printing”...

  • Page 27: Chamber Lights

    Chamber Lights When a part starts to build, the chamber lights are automatically ON. The default time-out for the lights is 30 minutes. You can toggle the lights ON or OFF through the display panel. You can set the chamber lights on permanently, however the chamber lights will return to factory settings when power is cycled.

  • Page 28: Removing A Completed Part

    Removing HP Designjet 3D Support Material HP Designjet 3D and HP Designjet Color 3D use HP Designjet 3D Support Material which is designed to dissolve in a soap and water based solution. Your part is left with a smooth and clean finish with the fine details intact.

  • Page 29: Emptying The Purge Bucket

    Emptying the purge bucket Empty the purge bucket after each build to avoid part quality issues or damage to the printer. WARNING Wear gloves when emptying the purge bucket. 1. With a gloved hand, lift up on the purge bucket and pull it off of the two mounts. See Figure 19 Figure 19: Emptying the purge bucket Purge bucket...

  • Page 30

    CAUTION Do not push the material through the material guide back into the carrier, doing so can cause material to break or become tangled. 6. Open the carrier. 7. Rotate the spool to rewind the material, leaving 2 inches (50mm) remaining at the material guide. See Figure 20 Figure 20: Rewinding the material spool 8.

  • Page 31: Replacing Material For Dual Material Bays

    Replacing material for dual material bays 1. From the display panel press Material... The display will show Add/Remove and S1(remaining%), S2(remaining%) and M1, M2 (remaining%). Asterisks will mark the currently active material bays (the material bays that are currently loaded to the head). 2.

  • Page 32: Material Bay Leds

    Material bay LEDs The table below will show the status indicated by the LEDs. Material currently loaded to the head No carrier present Carrier present and ready to be loaded Blinking Carrier needs replacement (is empty or has an error) Replacing material spools Removing a spool of material from the carrier: 1.

  • Page 33

    Figure 22: Rewinding the material spool 5. Using a cutters, cut the excess 2 inches (50mm) of material from the material guide, leaving a blunt end. 6. Locate the two material retaining clips on the carrier. See Figure Figure 23: Material retaining clips Material retaining clips 7.

  • Page 34: Auto Power Down

    10. Place the material retaining clips on the spool before removing the spool from the carrier. See Figure A. Push the material retaining clips over the material and clip on to the material spool. B. Push the material retaining clips down until they lock in place. Figure 25: Installing material retaining clips Place clip and push down to lock in place 11.

  • Page 35: Powering Off

    4. Open HP Designjet 3D Software Solution and click on the Printer Services tab. 5. Click on the Update Software button. HP Designjet 3D Software Solution will now connect to the printer and will prompt you to locate the upgrade file. Navigate HP Designjet 3D Software Solution to the directory where the upgrade file is located.

  • Page 36: Maintenance

    Maintenance Startup kit tools The startup kit contains a set of tools used to help you maintain the printer. The following is a list of the tools contained in the startup kit. • Needle nose pliers • T-Handled allen wrench - 1/8 inch •...

  • Page 37: 500 Hour Maintenance

    500 Hour maintenance Preventive Maintenance Alerts will be displayed on the workstation at the 500 hour time interval as a reminder to perform preventive maintenance. See Figure 27 Figure 27: Preventive Maintenance Alert Tip wipe assembly The tip wipe assembly should be replaced approximately every 500 hours. 1.

  • Page 38

    Figure 29: Replacing the tip wipe assembly 4. Place the new tip wipe assembly over the two mounting posts making sure the assembly is fully installed. See Figure 30 Figure 30: Installing tip wipe assembly 5. Power the printer back up.

  • Page 39: Tip Shield Replacement

    Tip shield replacement Tip shields can become worn or damaged over time. This can have a negative impact on the surface finish and detail of models. Replace the tip shields every 500 hours. Figure 31: Tip Shield damage New shield Worn shield 1.

  • Page 40

    Figure 33: Tip Shield removal Tip plate Insert small standard screwdriver to pry tip shields from tips. Tip shield 4. Clean the tip using the wire brush supplied with the Startup Kit to remove any debris. See Figure 34 Figure 34: Clean tips with wire brush Clean the tips using a wire brush.

  • Page 41

    Figure 35: Tip Shield installation 6. Replace head cover. Note: If the head cover is not replaced the printer may not function properly. 7. Exit Maintenance, press Done until back at Idle.

  • Page 42: Remove Debris From The Filament Present Switch

    Remove debris from the Filament Present switch There may be a time when the Filament Present switch needs to be cleared in addition to the 500 hour main ten ace. For example, if a Material Error-Filament blocked message appears on the display panel; the recommendation may be to clear debris from the Filament present switch.

  • Page 43: 2000 Hour Maintenance

    Tips can also be damaged by improper care while performing maintenance in the area around the tips. HP Designjet 3D Software Solution displays the tip time (hrs) - from the Printer Services Tab - Printer Info button (Tip time will reset to zero after replacement).

  • Page 44

    Figure 39: Head cover tab locations Press tabs in to remove Head cover head cover 8. Remove tips A. Use 7/64 T-Handle Allen wrench to loosen the heater block screws three to four full turns counterclockwise - or until the top of the screws are flush with the metal cover. DO NOT remove the screws entirely.

  • Page 45

    Figure 41: Remove the tips Pull tips down to remove D. Repeat for second tip if necessary. Installing tips: 1. Place the tip shield on the tip. Be sure to install the proper tip. See Figure 42 Figure 42: Tip shield alignment Slotted end Slotted end Align the tip shield so the slotted end is...

  • Page 46

    Figure 43: Install the tips 3. Use needle nose pliers to grasp the stainless steel shield of the tip. 4. Pull the tip shield toward you, then lift up to install the tip. 5. Push the tip toward the back of the printer once it is all the way up against the heater block. 6.

  • Page 47

    8. Repeat steps 3 through 7 for the other tip if necessary. 9. Replace head cover and close the printer door. Note: If the head cover is not replaced the printer may not function properly. 10. The printer will display Tip Maintenance - Tips Replaced? - press Yes to begin material load. A.

  • Page 48

    Figure 45: Example XY Tip Offset Part. This example requires an adjustment of X = + 2, Y = - 4 5. Select Done after you have input the X and Y offsets. The printer will return to Maintenance. Run the XY calibration a second time to be sure the values changed the offset properly.

  • Page 49: Chamber Light Bar Replacement

    Chamber light bar replacement 1. Power down the printer. 2. Locate the wiring harness leading away from the top of the light bar. 3. Disconnect the light bar from the wiring harness by squeezing the wiring harness clip while pulling down.

  • Page 50: Troubleshooting

    47 Build Error Partial or bad part file sent to printer. Check STL file in CAD software for errors; reprocess STL in HP Designjet 3D Software Solution and re- download to printer. Error message on display...

  • Page 51: Fault Determination Codes

    Error message on display Recommendation panel Material Error 1. Remove carrier and verify material pulls freely from carrier. Filament blocked 2. Verify the material tubes are free of material. 3. If the path is not obstructed, clean debris from Filament Present Switch.

  • Page 52: Exporting Printer Configuration (.cfg) File

    If your printer is receiving fault determination codes, you may need to export a configuration (.cfg) file from your printer to send to Customer Care. Exporting configuration file from printer: 1. Open HP Designjet 3D Software Solution from your workstation. 2. Click on the Printer Services tab. 3. Click on the Export Configuration button.

  • Page 53: Clogged Tip

    Note: You may need to wait up to 30 seconds before extrusion will begin as the tip may need to reach operating temperature 7. Press Stop to stop the extrusion. 8. If material did NOT flow from the model tip, see “Recovering from loss of extrusion”...

  • Page 54: Material Jam

    Figure 47: Remove the head cover Press tabs in to remove Head Cover head cover 2. Inspect to of tips for material build up. If there is excess material build up see “Recovering from loss of extrusion” on page 53. If there is no excess material build up close the chamber door and continue. 3.

  • Page 55

    5. Once in head maintenance mode, remove the head cover by pressing the tabs in and pulling away from the head. See Figure 48 WARNING The head area is hot. Use leather gloves when working in this area of printer. Figure 48: Remove the head cover Press tabs in to remove Head Cover...

  • Page 56

    Figure 49: Tip inlet locations Support tip inlet Model tip inlet 7. Press Select Drive and choose the drive that may have the clogged tip. 8. Press Forward, the drive wheel will turn the selected drive forward. 9. Press Blower Off, this will turn the head cooling fan off for 10 seconds, allowing the tip to heat up beyond operating temperature.

  • Page 57: Recovering From Loss Of Extrusion

    Recovering from loss of extrusion Note: It is recommended that you read and understand this entire procedure before performing any of the work. 1. Enter Head Maintenance mode. A. From Idle, press Maintenance. B. Press Machine. C. Press Head. The head will heat up to operating temperature which will take approximately 3 minutes.

  • Page 58

    Figure 51: Head Components Toggle spring Support side idler wheel Model side idler wheel Heater block Drive wheel Toggle bar Figure 52: Toggle bar in neutral position 4. Remove any excess material found around the head area. Note: Material fed to the tip can sometimes jam causing a build-up of material under the head cover.

  • Page 59

    A. Clean out as much of the material as possible using needle nose pliers, a probe, or equivalent tool. CAUTION The end of the tip where the material enters is called the extrusion tube. Extrusion tubes are fragile. Use care when working in this area so as to avoid damage to the tubes.

  • Page 60

    Figure 54: Holding access space open - model side shown Insert 1/8 inch T-Handle into fixture hole. iv. Ease pressure on the 7/64 T-Handle Allen wrench to carefully return the leveraged idler wheel back toward its original position - until the idler assembly is resting against the 1/8 T-Handle Allen wrench.

  • Page 61

    10. Display will ask you to remove the carrier of the materials that are not loaded. Remove the carrier and cut the excess material. 11. Press Done until back at Idle. 12. Reload the material that is not loaded.

  • Page 62: Support

    Support Introduction HP Customer Care offers award-winning support to ensure you get the most from your HP Designjet 3D printer, providing comprehensive, proven support expertise and new technologies to give you unique end- to-end support. Services include setup and installation, troubleshooting tools, warranty upgrades, repair and exchange services, phone and Web support, software updates and self-maintenance services.

  • Page 63: Contact Hp Support

    HP Support is available to you by telephone. What to do before you call: • Review the troubleshooting suggestions in this guide. • If you call one of the Hewlett-Packard offices, please have the following information available to help us answer your questions more quickly: •...

  • Page 64: Recycling

    Recycling Recycle all materials per your local recycling guidelines. Figure 55: Recycling Codes Recycling System Component Materials Code X (2) and Y (4) guide rod restraints (orange) Model material guide (red, both halves) Support material guide (black, both halves) ACETAL Material retaining clip (blue) Material Carrier (clear top, black bottom and bottom cover.

  • Page 65: Removing The Desiccant From The Material Spool

    Figure 56: Pry the model material guide apart Pry apart with a small standard screwdriver 3. Recycle the EEPROM per your local electronics recycling guidelines. 4. Recycle the material guides per your local guidelines. See Figure Removing the desiccant from the material spool 1.

  • Page 66: Printer Specifications

    Printer Specifications The information in this section is applicable to both HP Designjet 3D and HP Designjet Color 3D printers. Physical specifications Height 30 in (762 mm) Width 26 in (660 mm) Depth 26 in (660 mm) Weight 130 lbs (59 kg)

  • Page 67: Power Specifications

    Power specifications Source (nominal) 100–240VAC ~ 12 - 7A 50/60Hz 1200W Do not use an extension cord or a power strip, using these can possibly cause intermittent power issues. Ecological specifications For the up-to-date ecological specifications of your printer, please go to and search for “ecological specifications”.

  • Page 68: Supplemental Information

    Supplemental Information HP Designjet 3D and HP Designjet Color 3D Printer series Hewlett Packard Limited Warranty Statement HP Product Limited Warranty Period HP Designjet 3D Printer 1 year HP Designjet Color 3D Printer HP Designjet 3D Material Bay HP Designjet 3D ABS Material...

  • Page 69

    5. For HP Printer, the use of a refilled or non-original HP consumable product (ink, printhead or ink car- tridge) does not affect either HP’s Limited Warranty to you or any HP support contract with you. How- ever, if printer failure or damage is attributable to the use of a non-HP consumable product, HP will charge its standard time and materials charges to service the printer for the particular failure or dam- age.

  • Page 70

    12. Unless otherwise stated, and to the extent permitted by local law, HP products may be manufactured using new materials or new and used materials equivalent to new in performance and reliability. HP may repair or replace products (i) with equivalent products to the products being repaired or replaced but which may have been subject to prior use;...

  • Page 71: Declaration Of Conformity

    Local contacts for regulatory topics only EMEA contact: Hewlett-Packard GmBH, HQ-TRE, Herrenberger Strasse 140, 71034 Böblingen, Germany. USA contact: Hewlett-Packard Company, Corporate Product Regulations Manager, 3000 Hanover Street, Palo Alto, CA 94304, USA. Phone: (650) 857 1501.

  • Page 72: Regulatory And Environmental Information

    Regulatory Model Number for your product is BCLAA-0903. This regulatory number should not be confused with the marketing name (such as HP Designjet 3D printer) or product numbers (such as Z####X, where Z and X are any single letter and # is any number).

  • Page 73: Environmental Product Stewardship Program

    Environmental product stewardship program Hewlett-Packard is committed to providing quality products in an environmentally sound manner. Design for recycling has been incorporated into this product. The number of materials has been kept to a minimum while ensuring proper functionality and reliability. Dissimilar materials have been designed to separate easily.

  • Page 74

    Recycling Program HP offers an increasing number of product return and recycling programs in many countries/regions, and partners with some of the largest electronics recycling centers throughout the world. HP conserves resources by reselling some of its most popular products. For more information regarding recycling of HP products, please visit:

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