Diagnose And Troubleshoot - HP Kayak XM600 Administration Manual

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6 Integration with HP TopTools

TopTools Properties Page for e-DiagTools (Targeting One PC at a Time)

Diagnose and TroubleShoot

The

Diagnose and Troubleshoot

options if the target machine is either ON or OFF.

Remote Machine ON:

Launch e-DiagTools

•

e-DiagTools on this PC (see illustration below). Clicking this button will force the

target PC to reboot, execute e-DiagTools, and when complete will restart

Windows. This button is only enabled when the user is the Administrator or the

Operator; for all other users it is disabled.

e-DiagTools system tests results

•

DiagTools Support Ticket from a targeted PC and display a summary in its

Properties Page

for e-DiagTools. TopTools also includes a brief explanation of the

Support Ticket information.

Connect to HP Instant Support

•

to the web troubleshooting e-support tool and rapidly receive HP Support repair

advice.

tab of the

e-DiagTools Properties

: this command enables the Administrator to remotely execute

: TopTools Device Manager is able to retrieve the e-

: this command enables the Administrator to connect

page presents different

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