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HP ScanJet Scanner
Installation Supplement
Before You Begin
Scanner Connections
Solving Installation
Sharing the Scanner in a
Getting Help
Warranty and Specifications


   Also See for HP 6300C - ScanJet - Flatbed Scanner

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   Summary of Contents for HP 6300C - ScanJet - Flatbed Scanner

  • Page 1

    HP ScanJet Scanner Installation Supplement Before You Begin Scanner Connections Solving Installation Problems Sharing the Scanner in a Workgroup Getting Help Warranty and Specifications...

  • Page 2

    © Hewlett-Packard Co., 1999 All Rights Reserved. Reproduction, adaptation, or translation without prior written permission is prohibited, except as allowed under the copyright laws. RESTRICTED RIGHTS LEGEND U.S. Government Restricted Rights. The Software and any accompanying documentation have been developed entirely at private expense. They are delivered and licensed as “commercial computer software”...

  • Page 3

    Support for your new product No matter where you are or when you need it, HP support is there to help you get the most from your HP products. Whether it’s making products easier to use or providing you with innovative new ways to tackle your important projects, HP support helps you become a confident and creative user.

  • Page 4

    HP ScanJet Scanner Installation Supplement...

  • Page 5: Table Of Contents

    Contents Before You Begin 1 Read the Setup Poster 2 Connect the ADF 3 Tips for using the ADF 4 Connect the Active Transparency Adapter 5 Scanner Connections 9 Connection options 10 Using a USB connection 11 Using a SCSI connection 13 SCSI card and cable specifications 13 Using a new SCSI card 15 Using an existing SCSI card 16...

  • Page 6

    Getting Help 37 How to get help 38 Identifying and solving problems 38 Consult information provided with the scanner 38 Contact your HP authorized dealer 39 Contact HP 39 Additional services 42 HP Customer Support Center 43 HP service and support worldwide 45 Warranty and Specifications 51 Warranty statement 52 Regulatory information 53...

  • Page 7: Before You Begin

    Before You Begin Read the Setup Poster 2 2 2 2 Connect the ADF 3 3 3 3 4 4 4 4 Tips for using the ADF Connect the Active Transparency Adapter 5 5 5 5 HP ScanJet Scanner Installation Supplement...

  • Page 8: Read The Setup Poster

    Read the Setup Poster The Setup Poster that was shipped with your HP ScanJet scanner describes how to install the scanning software and set up the scanner. Refer to the Setup Poster to determine the connection that you will use, then use this Installation Supplement if you need more information about the following topics: connecting the ADF interface options...

  • Page 9: Connect The Adf

    Connect the ADF If you purchased the HP ScanJet 6350C or 6390C scanner, you will need to connect the Automatic Document Feeder (ADF) to the back of the scanner. Before starting, be sure that the scanner is not plugged into an electrical outlet. Note: Note: Never connect or remove the ADF from the scanner unless the scanner’s power...

  • Page 10: Tips For Using The Adf

    Tips for using the ADF Follow these tips for best performance while using the ADF: Heavy weight paper will feed better after a new ADF has fed several stacks of normal weight paper, a total of approximately 40 sheets. When scanning a single item directly from the scanner glass, rather than fed through the ADF, place a sheet of white paper on top of the item on the scanner glass for better results.

  • Page 11: Connect The Active Transparency Adapter

    Connect the Active Transparency Adapter If you purchased the HP ScanJet 6390C scanner, you will need to connect the Active Transparency Adapter (XPA) to the back of the scanner. Before starting, be sure that the scanner is not plugged into an electrical outlet. Plug the (XPA) connector into back of scanner.

  • Page 12

    3 3 3 3 Position the transparency. For scanning general transparencies up to 5 inches by 5 inches (12.7 centimeters • • • • by 12.7 centimeters), place the transparency in the large cut-out in the middle of the template. For scanning 35mm slides: •...

  • Page 13

    Place the 35mm slide in the cut-out in the middle of the small template. 4 4 4 4 Place the Active XPA over the transparency. Align it to fit in the corner cut-outs on the large template. Close the lid on the scanner (you may leave it up). 5 5 5 5 6 6 6 6 Check the...

  • Page 14

    HP ScanJet Scanner Installation Supplement...

  • Page 15: Scanner Connections

    Scanner Connections 10 10 10 10 Connection options Using a USB connection 11 11 11 11 13 13 13 13 Using a SCSI connection Using a new SCSI card 15 15 15 15 16 16 16 16 Using an existing SCSI card Setting the SCSI address 17 17 17 17 20 20 20 20...

  • Page 16: Connection Options

    Connection options The HP ScanJet scanner can be connected to the PC using a Universal Serial Bus (USB) or a Small Computer System Interface (SCSI) connection. Use only ONE of these methods to connect the scanner. Universal Serial Bus (USB) interface is available on newer PCs and is the easiest way to connect the scanner, as it does not require you to install an interface card.

  • Page 17: Using A Usb Connection

    Using a USB connection Many newer PCs have a USB connection on the back of the PC that you can use to connect peripheral devices, such as scanners and keyboards. Devices that use USB are automatically configured through the Windows interface when the PC is rebooted after the device has been connected.

  • Page 18

    If the installation program displays a message that it did not find USB on the PC, but you think your PC is USB-ready, check the following: 1 1 1 1 Is there a USB connector on the back of the PC? •...

  • Page 19: Using A Scsi Connection

    Using a SCSI connection SCSI stands for Small Computer Systems Interface, and is an industry-standard input/ output for PCs. SCSI devices include disk drives, CD-ROM drives, scanners, and other devices. SCSI allows you to install a variety of these devices by connecting them to a single SCSI card, and using cables to connect the devices to each other.

  • Page 20

    The end of the SCSI cable that attaches to the SCSI card in the PC can be one of several configurations, depending on the card. The most common types of connectors that may be on the SCSI card are shown below. SCSI card connectors The end of the SCSI cable that connects to the scanner must be a high-density mini...

  • Page 21: Using A New Scsi Card

    Using a new SCSI card If you installed a new SCSI card for the scanner, you can connect one end of the SCSI cable to the scanner and the other end to the SCSI card. You should consult the documentation that came with the SCSI card if you need more information.

  • Page 22: Using An Existing Scsi Card

    Using an existing SCSI card If you already have a SCSI card in the PC and have other devices connected to it, you can add the scanner as the last device in a chain of SCSI devices. The HP ScanJet scanner must be the last device in a series of SCSI devices. Note: Note: Note:...

  • Page 23: Setting The Scsi Address

    Setting the SCSI address Each SCSI device, including the HP scanner and the SCSI card, must have a unique SCSI address from zero to seven (0-7). The SCSI card typically uses address 7, and hard disk drives typically use address 0 or 1. It is best not to change the SCSI addresses for those devices.

  • Page 24

    5 5 5 5 In the HP ScanJet Properties HP ScanJet Properties dialog box, choose the SCSI SCSI tab. Make sure the SCSI card HP ScanJet Properties HP ScanJet Properties SCSI SCSI that the scanner will be using appears in the window. If the card does not appear, either the card is not installed correctly or HP ScanJet Properties does not recognize it.

  • Page 25: Changing The Address Of The Scanner

    Changing the address of the scanner The scanner is shipped with the address set at 2. In most cases, it will not be necessary to change the address of the scanner. If you do need to change the address, follow these instructions: 1 1 1 1 Open the lid of the scanner.

  • Page 26: Testing The Scsi Installation

    Testing the SCSI installation If you get an error message while testing the SCSI installation, follow the Note: Note: Note: Note: directions in the message. Close all applications and shut down Windows. Turn off the PC. 1 1 1 1 2 2 2 2 Make sure that the scanner is unlocked (see the Setup Poster for instructions for unlocking the scanner).

  • Page 27

    In Windows 95, choose the Test Test tab in the HP ScanJet Properties HP ScanJet Properties dialog box. Test Test HP ScanJet Properties HP ScanJet Properties In Window 98, choose the tab and then click the button. Troubleshooting Test Click Scanner Scanner Scanner...

  • Page 28

    2 2 2 2 Close all applications, shut down Windows, turn off the PC, turn off all SCSI devices, and wait at least 10 seconds. 3 3 3 3 Turn on all external SCSI devices, including the scanner. 4 4 4 4 Turn on the PC.

  • Page 29: Solving Installation Problems

    Solving Installation Problems 24 24 24 24 Installation problems Scanner button problems 30 30 30 30 HP ScanJet Scanner Installation Supplement...

  • Page 30: Installation Problems

    Installation problems Problem Cause Solution Auto-launch does Auto-launch Click Start > Run Start > Run and type Windows Start > Run Start > Run not run. capability is , where is the operating system D:\setup D:\setup D:\setup D:\setup D D D D turned off in the destination letter of the manuals to turn...

  • Page 31

    Problem Cause Solution When you restart You connected the Insert the HP Scanning Windows the PC, the scanner to the PC Software CD and enter operating BEFORE you the path to the CD in the system operating system displays a installed the dialog box.

  • Page 32

    Problem Cause Solution Scanning The software Uninstall the scanning Setup Poster, software does installation is software. “Setting Up Your not start. incomplete. Scanner.” Run the Setup program again. Not enough The Setup program Either: “System disk space determined the Requirements”, Create enough space by during hard disk space is...

  • Page 33

    Problem Cause Solution Scanner is not The scanner was Make sure the power cord Setup Poster, working. not installed is connected to the “Setting Up Your Scanner.” properly. scanner and plugged into an electrical outlet. Make sure the scanner is unlocked.

  • Page 34

    Problem Cause Solution Scanner is not Either: working Check the installation SCSI card SCSI card is not (cont’d.). of the SCSI card. manufacturer’s properly installed. documentation. -OR- SCSI card or cable Install a supported This document, is not compatible SCSI card. “SCSI card and with the scanner.

  • Page 35

    Problem Cause Solution The scanner The scanner lamp Change the scanner to Online help. lamp stays on. will stay on for 10 Energy Save mode in the minutes after it is HP ScanJet Properties HP ScanJet Properties HP ScanJet Properties HP ScanJet Properties initially plugged in, control panel.

  • Page 36: Scanner Button Problems

    Scanner button problems Problem Cause Solution The scanner does Windows 95: Online Help. not respond when HP ScanJet Click Click in the Start > Programs Start > Programs Start > Programs Start > Programs Help Help Help Help > HP ScanJet Software >...

  • Page 37: Sharing The Scanner In A Workgroup

    Sharing the Scanner in a Workgroup 32 32 32 32 Sharing the scanner HP ScanJet Scanner Installation Supplement...

  • Page 38: Sharing The Scanner

    Sharing the scanner The HP scanning software includes HP PrecisionScan LAN, a feature that allows a user on one PC to use the scanning software with a scanner attached to another PC. This feature is useful in workgroups where you want to share the scanner but the scanner is not physically connected to a local area network.

  • Page 39: Scanner Sharing Menu Items

    Scanner sharing menu items On the host PC, a scanner icon is placed in the system tray on the right side of the Windows taskbar. Right-clicking on this icon brings up the following menu: Open Open Open Open Opens the HP PrecisionScan LAN Host HP PrecisionScan LAN Host dialog box.

  • Page 40: Sharing The Scanner (host Pc)

    Sharing the scanner (host PC) In order for the host PC to share the scanner, HP PrecisionScan LAN must be running, and scanner sharing must be enabled. On the host PC, do the following: Check for the scanner icon in the System Tray. If the icon is visible, HP PrecisionScan LAN is running.

  • Page 41: Installing Hp Precisionscan Lan On A Remote Pc

    Installing HP PrecisionScan LAN on a remote PC To share the scanner from a PC that is not connected to the scanner (remote PC), you must install HP PrecisionScan LAN on that PC. Insert the HP scanning software CD into the CD-ROM drive. 1 1 1 1 2 2 2 2 From the installation start menu, choose...

  • Page 42: Using The Scanner From A Remote Pc

    Using the scanner from a remote PC Users of PCs on a local area network can use the HP ScanJet scanner connected to a host PC, as long as the following are true: The remote PC has HP PrecisionScan LAN installed. See page 35 35 35 35 The remote PC has set up the Remote Setup configuration.

  • Page 43: Getting Help

    Getting Help How to get help 38 38 38 38 HP service and support worldwide 45 45 45 45 HP ScanJet Scanner Installation Supplement...

  • Page 44: How To Get Help

    How to get help Identifying and solving problems At Hewlett-Packard, we do everything we can before you purchase your scanner to make sure that you will never have trouble with it. Should you encounter a problem, follow the steps outlined here.

  • Page 45: Contact Your Hp Authorized Dealer

    Contact your HP authorized dealer The reseller from whom you purchased the scanner is in the strongest position to help you, because he or she has the best understanding of your needs and the environment in which you are working. HP authorized resellers have been trained to handle most problems you are likely to encounter.

  • Page 46

    Call HP FIRST (instant support information via Fax) HP FIRST, HP’s automated fax back system, provides immediate access to product support information, such as: Answers to the most frequently asked questions about the scanner. Product hardware and software compatibility guides. Technical application notes for using the scanner with specific software and hardware.

  • Page 47

    Use electronic information services For 24 hour access to information over your modem, we suggest the following services. HP Tour in America On-Line (800) 827-6364 Support documentation is available at America On-Line to help you answer your HP product questions. To subscribe and receive 10 hours of free online time, call AOL and ask for preferred customer #1118.

  • Page 48: Additional Services

    Additional services HP Software To inquire about patches or fixes available for HP PrecisonScan Pro software, please contact the HP support alternatives described above. For information regarding the latest software upgrades, please visit the HP website at: HP Support Assistant (CD-ROM) This online information system provides technical information on a variety of HP Personal Computers and peripheral products (including HP scanners) and is available on a subscription basis.

  • Page 49: Hp Customer Support Center

    HP Customer Support Center Personal telephone assistance HP’s support hotline can help resolve problems with: setup configuration installation operation Questions relating to operating systems, network configurations, or network operating systems should be referred to your point of purchase or internal support department. For help with non-HP software, please contact the product’s manufacturer.

  • Page 50

    Free Support for 90 days Within 90 days from the time of your purchase, telephone support is provided free of charge. Call (208) 323-2551. If this is a long distance call for you, long distance charges will apply. After 90 days Call (900) 555-0012.

  • Page 51: Hp Service And Support Worldwide

    HP service and support worldwide Hewlett-Packard products are sold and supported worldwide through Hewlett-Packard Sales and Service Offices and through dealers. To find a service-authorized HP dealer, contact one of the offices in the table below. For items marked with an asterisk (*), contact the HP office listed.

  • Page 52

    Greece: Customer Support Center:* Hewlett-Packard Hellas HP First Fax: * 62, Kifissias Avenue Czech Republic: GR Maroussi-Athens 15125 Hewlett-Packard S. R. O. Greece Novodvorska 82 Telephone: 30 1 689 64 11 14200 Praha 414 Customer Support Center:* Czech Republic Hong Kong: Telephone: 42 (2) 471 7321 Hewlett-Packard Asia Pacific Ltd.

  • Page 53

    Hungary: Latin American Headquarters: Hewlett-Packard & Magyarors g Kft. Waterford Building, 9th floor Erzsebet kiralyne utja 1/c 5200 Blue Lagoon Drive H-1146 Budapest Suite 950 Hungary Miami, FL 33126 Telephone: 36 (1) 2524505 U.S.A. Customer Support Center:* Telephone: 305 267 4220...

  • Page 54

    Switzerland Telephone: 7095 923 50 01 Customer Support Center:* Customer Support Center:* Netherlands: Singapore/South East Asia: Hewlett-Packard Nederland B.B. Hewlett-Packard Singapore (Pte.) Ltd. Startbaan 16 150 Beach Road NL-1187 XR Amstelveen #29-00 Gateway West P.O. Box 667 Singapore 0718 The Netherlands...

  • Page 55

    Sweden: United Kingdom: Hewlett-Packard Sverige AB Hewlett-Packard Limited Skalholtsgatan 9 Cain Road Box 19 Bracknell S-164 93 Kista GB-Berkshire RG12 1HN Sweden United Kingdom Customer Support Center:* Telephone: 334 363344 Customer Support Center: Switzerland: 0171 512 5202 Hewlett-Packard (Schweiz) AG...

  • Page 56

    HP ScanJet Scanner Installation Supplement...

  • Page 57: Warranty And Specifications

    Warranty and Specifications 52 52 52 52 Warranty statement Regulatory information 53 53 53 53 54 54 54 54 FCC declaration of conformity E.U. declaration of conformity 55 55 55 55 56 56 56 56 Environmental specifications for scanner Environmental specifications for HP ScanJet ADF 57 57 57 57 58 58 58 58 HP ScanJet scanner specifications...

  • Page 58: Warranty Statement

    Warranty statement HEWLETT-PACKARD LIMITED WARRANTY STATEMENT HP PRODUCT DURATION OF LIMITED WARRANTY HP ScanJet 1 year 6300C/6350C/6390C Scanner 1. HP warrants to you, the end-user customer, that HP hardware, accessories and supplies will be free from defects in materials and workmanship after the date of purchase, for the period specified above. If HP receives notice of such defects during the warranty period, HP will, at its option, either repair or replace products which prove to be defective.

  • Page 59: Regulatory Information

    Regulatory information German noise declaration The German noise declaration is required in Germany. It gives noise output figures for the scanner. Geräuschemission LpS < 70 dB am Arbeitsplatz normaler Betrieb nach DIN 45635 T. 19 Die Daten sind die Ergebnisse von Typenprüfungen HP ScanJet Scanner Installation Supplement...

  • Page 60: Fcc Declaration Of Conformity

    Consult the dealer or an experienced radio/TV technician. Changes or modification of this equipment not expressly approved by Hewlett-Packard could void the user’s authority to operate this equipment. Only use the cables, connectors, power cords and accessories supplied with this equipment or expressly approved by Hewlett-Packard.

  • Page 61: E.u. Declaration Of Conformity

    E.U. declaration of conformity According to ISO/IEC Guide 22 and EN 45014: Manufacturer’s Name: Hewlett-Packard Company Manufacturer’s Address: Greeley Hardcopy Division 700 71st Avenue Greeley, Colorado 80634 Declares that the product: Product Name: HP ScanJet 6300C, 6350C, 6390C Model Number(s)

  • Page 62: Environmental Specifications For The Scanner

    Environmental specifications for the scanner Temperature Operating 5° C to 40° C (41° F to 104° F) Storage -40° C to 60° C (-40° F to 140° F) Humidity Operating 10% to 90% noncondensing (41° F to 95° F or 5° C to 35° C) 10% to 60% noncondensing (95°...

  • Page 63: Environmental Specifications For Hp Scanjet Adf

    Environmental specifications for HP ScanJet ADF Temperature Operating 10° C to 35° C (50° F to 95° F) Storage -40° C to 60° C (-40° F to 140° F) Humidity Operating 10% to 80% noncondensing (50° F to 95° F or 10° C to 35° C) Storage 10% to 90% (32°...

  • Page 64: Hp Scanjet Scanner Specifications

    HP ScanJet scanner specifications Scanner Feature Specification Scanner type Flatbed Maximum document size 8.5 in by 11.66 in (216 mm by 297 mm), letter width by A4 length Scanning element Charge-coupled device Light source Dual cold-cathode fluorescent Interface USB or single SCSI-2, terminated Hardware resolution 1200 dpi optical Selectable resolution...

  • Page 65

    Scanner Feature Specification Scaling 1% to 400% in increments at 600 dpi (depends on resolution) Image processing Dithering, thresholding, scaling, interpolation, sharpening, Gamma adjustment, matrix adjustment AC line voltage 100-240 Vac, 50-60 Hz Power consumption 36 W maximum, 9 W idle mode, ENERGY STAR Compliant when Energy Save mode is selected Weight...

  • Page 66

    HP ScanJet Scanner Installation Supplement...

  • Page 67: Index

    Index Environmental specifications 56 56 56 56 57 57 57 57 Active Transparency Adapter (XPA) 5 5 5 5 address FCC Declaration of Conformity 54 54 54 54 scanner 19 19 19 19 setting SCSI 17 17 17 17 ADF (see Automatic Document Feeder) Automatic Document Feeder Help connecting...

  • Page 68

    scanner 17 17 17 17 setting on scanner 19 19 19 19 New Hardware Found dialog box 25 25 25 25 SCSI card specifications 13 13 13 13 troubleshooting installation 28 28 28 28 using existing 16 16 16 16 power cord using new 15 15 15 15...

This manual also for:

Scanjet 6350c, Scanjet 6390c

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