Epson 2400 - Perfection Photo - Dpi x Product Support Bulletin page 4

• Scan to Email-- Error during launch: Epson Scan cannot be started. Program may
also hang when trying to open a scanned image in the View Images Assistant
window
• Business Card (3.0xA)—Error when attempting to scan: The application has
unexpectedly quit.
• Epson Photo Site--Error during launch: Epson Scan cannot be started. Program
may also hang when trying to open a scanned image in the View Images Assistant
window.
Resolution:
Epson has released patches that fix the issues listed above. The patch files are available for
download from the Epson website.
Action:
Go to www.epson.com. Click on Drivers and Downloads. Select your product model. On the
Downloads page select the patch files. Follow the on-screen prompts to install the files. The
names of the patch files are as follows:
Copy (Center) utility patch for Smart Panel 3.0xA and 3.10A:
Download epson11002.sea.hqx
Business Card patch for Smart Panel 3.0xA:
Download epson10974.sea.hqx
Smart Panel 3.0xA patch:
Download epson10972.sea.hqx
Smart Panel 3.10A patch (for Stylus CX6400 and Photo RX500 only):
Download epson10973.sea.hqx
Important Note:
10.3.2 was released after these patches were posted so they only support OS 10.3 and 10.3.1. If
you continue to have functionality issues after installing the patches, make sure you have
installed the latest Epson Scan Twain drivers. Check the Epson website for the most current
versions.
The patches have been tested to work on Mac OS 10.3 and 10.3.1. Mac OS
Page
2 of 2