These are possible solutions. Try one or more of the following:
ESET THE PRINTER
Turn the printer off, wait about 10 seconds, and then turn the printer on.
AKE SURE THE ENVELOPES ARE LOADED CORRECTLY
Adjust the envelope support for the length of envelope you are using.
For more information, see "Loading the envelope feeder" on page 63.
HECK THE PAPER TYPE AND PAPER SIZE SETTINGS
Make sure the paper type and paper size settings match the envelopes you are using:
From the printer control panel Paper menu, check the settings for the envelope feeder.
Before sending the job to print, specify the correct settings from the computer:
For Windows users, specify the settings from Print Properties.
For Macintosh users, specify the settings from the Print dialog.
AKE SURE THE ENVELOPE FEEDER IS INSTALLED CORRECTLY
Make sure the memory card is securely connected to the printer system board.
Flash memory card
Make sure the flash memory card is securely connected to the printer system board.
Hard disk with adapter
Make sure the hard disk is securely connected to the printer system board.
Internal Solutions Port
If the Internal Solutions Port (ISP) does not operate correctly, then these are possible solutions. Try one or more of
Make sure the ISP is securely attached to the printer system board.
Make sure the cable is securely connected to the correct connector.
HECK THE CABLE
Make sure you are using the correct cable and that it is securely connected.