Canon 3301B002 On-Screen Manual page 909

Problems Sending Faxes
Loading Paper / Originals
Check 11: Does a printer error occur?
Check the error message on the LCD, then resolve the problem.
An Error Message Is Displayed on the LCD
If you are in a hurry, press the Stop button to close the message, then send the fax.
Cannot Perform Sequential Broadcasting by Redialing, or Cannot Dial Using the Numeric
Buttons
Check: Have you already selected the recipient from the redial history, or
already dialed a number by using the Numeric buttons?
You can dial one recipient by selecting from the redial history or by using the Numeric buttons
as the recipient of sequential broadcasting. Select the recipient from the one-touch dial
(MX860 series) or coded speed dial code list.
Cannot Send a Fax Clearly
Check 1: Is the document loaded correctly?
Remove the document, then reload it on the Platen Glass or in the ADF.
Loading Paper / Originals
Check 2: Is the Platen Glass and/or the inner side of the Document Cover dirty?
Clean the Platen Glass and/or the inner side of the Document Cover, then reload the
document.
Cleaning the Platen Glass and Document Cover
Check 3: Is the image quality setting or the scan contrast setting suitable for the
document?
On the LCD, select an image quality setting and a scan contrast setting that are suitable for
the document.
Sending Faxes
Check 4: Is the original document loaded with the wrong side facing upwards or
downwards?
When loading a document on the Platen Glass, the side to be scanned should be face down.
When loading a document in the ADF, the side to be scanned should be face up.
Check 5: Are you scanning thick or curled documents?
Thick or curled documents may not be sent as good quality faxes, because of a shadow or
distortion caused when such documents are scanned.
Press on the Document Cover with your hand when scanning.
Errors Often Occur When You Send a Fax
Check: Check the telephone line condition or the connection.
If the telephone line or connection is poor, reducing the transmission start speed may correct
the error.
Reduce the transmission start speed.
TX start speed
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