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Find more help
Find more help
Support
When you want to learn more about how
to use your product or you are unsure how
your device should function, go to
www.nokia.com/support, or using a
cellular phone, nokia.mobi/support. You
can also read the in-device guide. Select
Menu
Help & Settings
>
If this does not resolve your issue, do one
of the following:
Reboot your device. Switch off the
•
device, and remove the battery. After
about a minute, replace the battery,
and switch on the device.
Restore the original factory settings.
•
Update your device software.
•
If your issue remains unsolved, contact
Nokia for repair options. Go to
www.nokia.com/repair, or in Latin
America, www.nokia-latinoamerica.com/
centrosdeservicio. Before sending your
device for repair, always back up your
device data.
Access codes
PIN code — This code protects your SIM
card against unauthorized use. The PIN
code (4 - 8 digits) is usually supplied with
the SIM card.
PIN2 code — This code (4 - 8 digits) is
supplied with some SIM cards, and is
required to access some functions in your
device.
If you forget an access code, contact the
network service provider whose SIM card
is in your device. After three consecutive
incorrect PIN or PIN2 code entries, the
code is blocked, and you need the PUK or
PUK2 code to unblock it.
User
guide.
>
PUK code and PUK2 code — These codes (8
digits) are required to change a blocked
PIN code or PIN2 code, respectively. If the
codes are not supplied with the SIM card,
contact the network service provider
whose SIM card is in your device.
IMEI number — This number (15 digits) is
used to identify valid devices in the GSM
network. Devices that are, for example,
stolen, can be blocked from accessing the
network. The IMEI number for your device
can be found under the battery.
Lock code (also known as security
code) — The lock code helps you to protect
your device against unauthorized use. You
can create and change the code, and set
the device to request the code. Keep the
new code secret and in a safe place
separate from your device. If you forget
the code and your device is locked, your
device will require service and additional
charges may apply. Additional charges
may apply, and all the personal data in
your device may be deleted. For more
information, contact a Nokia Care Point or
your device dealer.
Troubleshooting
Restore original settings
If your device is not working properly, you
can reset some settings to their original
values.
1
End all active calls and connections.
2
Select
Menu
Settings
and
management
Restore.
3
Enter the lock code.
This does not affect documents or files
stored on your device.
After restoring the original settings, the
device switches off, and then on again.
This may take longer than usual.
Help & Settings
>
Phone
Phone
>
Factory settings
>
>
>
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