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User's Guide
Troubleshooting for Printing
Diagnosing the Problem
Troubleshooting printer problems is best handled in two steps: first diagnose the problem, then apply likely solutions
until the problem is fixed.
The information that you need to diagnose and solve most common problems is provided by online problem solving,
the control panel, the status monitor, or by running a printer operation check. Refer to the appropriate section below.
If you have a specific problem relating to print quality, a printing problem not related to print quality, or a paper
feeding problem, or if the printer does not print at all, refer to the appropriate section.
To solve a problem, you may need to cancel printing.
"Canceling Printing" on page 40
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Status monitor
If a problem occurs while printing, an error message will appear in the status monitor window.
When you need to replace an ink cartridge or a maintenance box, click the How To button on the window, and the
status monitor will lead you step-by-step through the cartridge or the maintenance box replacement procedure.
Note for Windows users:
If EPSON Status Monitor 3 does not appear, access the printer driver and click the Maintenance tab and then the Extended
Settings button. In the Extended Settings window, check the Enable EPSON Status Monitor 3 check box.
To confirm the status of each ink cartridge, see one of the following sections:
"Using EPSON Status Monitor 3" on page 146
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"Using EPSON Status Monitor" on page 148
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Running a printer operation check
If you are unable to determine the source of the problem, run a printer operation check to help you determine whether
the problem comes from the printer or your computer.
To run a printer operation check, follow these steps.
Use the l, r, u, or d buttons to change the LCD screen view to find the menu, setting item, or option you want to
enter.
A
Make sure the printer is turned off.
B
Make sure that A4-size paper is loaded in the paper cassette.
Troubleshooting for Printing
(Windows)
(Mac OS X)
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Table of Contents
Troubleshooting
