Solving Drive Key Problems - HP 5850 - Deskjet Color Inkjet Printer Reference Manual

Solving Drive Key Problems

If you encounter Drive Key problems, common causes and solutions are listed in the following table.
Table D-16 Solving Drive Key Problems
USB Drive Key is not seen as a drive letter in Windows.
Cause
The drive letter after the last physical drive is not available.
USB Drive Key not found (identified).
Cause
The device is attached to a USB port that has been hidden in
Computer Setup.
The device was not properly seated before power-up.
System will not boot from USB Drive Key.
Cause
Boot order is not correct.
Removable Media Boot is disabled in the Computer Setup
utility.
The image on the device is not bootable.
The computer boots to DOS after making a bootable Drive Key.
Cause
Drive Key is bootable.
Solution
Change the default drive letter for the Drive Key in Windows.
Solution
Run the Computer Setup utility and ensure that "Device
available" is selected for "Front USB Ports" and "Rear USB
Ports" under Security > Device Security.
Ensure the device is fully inserted into the USB port before
applying power to the system.
Solution
Run the Computer Setup utility and change boot sequence
in Storage > Boot Order.
Run the Computer Setup utility and enable booting to
removable media in Storage > Storage Options. Ensure USB
is enabled in Storage > Boot Order.
Follow the procedures described in the "ROM Flash:
Replicating the Setup: Creating a Bootable Device: Supported
USB Flash Media Device" section of the Service Reference
Guide.
Solution
Install the Drive Key only after the operating system boots.
Solving Drive Key Problems 217