Troubleshooting - Panasonic WV-NW502S Operating Instructions Manual

Troubleshooting

Before asking for repairs, check the symptoms with the following table.
Contact your dealer if a problem cannot be solved even after checking and trying the solution in the table or a prob-
lem is not described below.
Symptom
Cannot access from the web
browser.
Cause/solution
• Is the LAN cable (category 5 or better) firmly connected
to the network connector of the camera?
• Is the link LED lit?
When it is not lit, connection to a LAN may not be
established or a network may be not working correctly.
Check if the cables have any contact failure or if the
wiring is correct or not.
• Is the power of the camera on?
Check if the power of the camera is turned on.
• Are the set IP addresses valid?
• Are you accessing the wrong IP address?
Check the connection as follows
With the Windows command prompt,
> ping "IP address of the camera"
If there is reply from the recorder, the connection is
normal.
If not, proceed either of the following.
• Reboot the camera and change the IP address by
using the Panasonic IP setup software within 20
minutes after the restart.
• Reboot the camera while holding the [INITIAL SET]
button on the camera. The camera will be initialized
and the IP address will return to the default setting
"192.168.0.10".
After the camera is initialized, access the camera
and set the IP address again. (When the camera is
initialized, all the settings of the camera previously
configured on the setup menus will be initialized.)
• Is "554" selected for the HTTP port number?
For the HTTP port number, select a port number other
than the following port numbers used by the camera.
The number used by the camera: 20, 21, 23, 25, 42,
53, 67, 68, 69, 110, 123, 161, 162, 554, 995,
10 669, 10 670, 59 000 - 59 999, 60 000 - 61 000
Reference
pages
Installation
Guide
Installation
Guide
Installation
Guide
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