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Troubleshooting guide
Before requesting service, make the following checks. If you are in doubt about some of the check points, or if the solutions indicated in the chart
do not solve the problem, refer to "Customer Services Directory" on page 46 if you reside in the U.S.A., or refer to "Product information" on
page 47 if you reside in Canada.
The following do not indicate a problem with this unit:
≥Regular disc rotating sounds.
≥Image disturbance during search.
To reset this unit
To restore the unit if it freezes
due to one of the safety
devices being activated
To return all settings other than
some settings to the factory
preset
To return to the factory preset
Power
No power.
The unit switches to standby
mode.
Operation
The remote control doesn't
work properly.
The unit is on but cannot be
operated.
Play fails to start even when
[1] (PLAY) is pressed.
Play starts but then stops
immediately.
Cannot eject disc.
Startup is slow.
When the unit is turned on,
audio and video output takes a
long time.
Cannot set "On" in "BD-Video
24p Output".
Displays
The display is dim.
The elapsed time displayed is
actually less than the playtime.
≥Press and hold [POWER Í/I] on the main unit for 10 seconds. (The settings remain
unchanged.)
≥Select "Yes" in "Restore Default Settings" in the Setup menu.
This returns all values in the Setup menu and the on-screen menu, except for "Remote
Control Code", "On-screen Language", "DVD-Video Ratings", "BD-Video Ratings" and
"Speaker" to the default settings.
≥Reset the unit as follows:
1 Press [POWER Í/I] on the unit to turn off the unit.
2 Press and hold [9/5], [∫] and [< OPEN/CLOSE] on the unit at the same time for
more than 5 seconds until "PLEASE WAIT" is displayed on the unit.
3 The power is turned off automatically.
≥Insert the AC power supply cord securely into a known active AC outlet.
≥This is a power saving feature. It can be changed if desired using "Off Timer" in the Setup
menu.
≥When the time set for the sleep timer has passed, the power will be turned off.
≥One of the unit's safety devices is activated. Press [POWER Í/I] on the main unit to turn the
unit on.
≥The remote control and main unit are using different codes.
Change the code on the remote control.
Press and hold [OK] and the indicated number button at the
same time for more than 5 seconds.
≥The batteries are depleted. Replace them with new ones.
≥You are not pointing the remote control at the main unit's remote control signal sensor during
operation.
≥Colored glass may obstruct the signal reception/transmission.
≥Don't place the signal sensor in direct sunlight or in areas that may be subject to sunlight
exposure.
≥It may be necessary to set the code on the remote control again after changing the batteries.
≥Confirm the correct source is selected.
≥Some operations may be prohibited by the disc.
≥The unit is hot ("U59" appears on the display). Wait for "U59" to disappear.
≥One of the unit's safety devices may have been activated.
Reset the unit as follows:
1 Press [POWER Í/I] on the main unit to switch the unit to standby.
If the unit doesn't switch to standby, press and hold [POWER Í/I] on the main unit for
about 10 seconds.
Alternatively, disconnect the AC power supply cord, wait one minute, then reconnect it.
2 Press [POWER Í/I] on the main unit to switch it on. If the unit still cannot be operated,
consult the dealer.
≥Condensation has formed: Wait 1 to 2 hours for it to evaporate.
≥Insert the disc correctly with the label facing up.
≥The disc is dirty.
≥You tried to play a blank disc or unplayable disc on this unit.
≥The producers of the disc can control how discs are played. So you may not always be able
to control play as described in these operating instructions. Read the disc's instructions
carefully.
≥The unit may have a problem. While the unit is off, press and hold [:/6] and
[< OPEN/CLOSE] on the main unit at the same time for about 5 seconds. Remove the disc
and consult the dealer.
≥Startup takes time in the following situations.
– Immediately after a power failure or the AC power supply cord is connected.
– When the unit is connected with an HDMI cable.
≥Only when the unit is connected to the HDMI terminal of a TV supporting 24p can you select
"On".
≥Change "FL Display" in the Setup menu.
≥The displayed play time is converted from the number of frames at 29.97 frames (equal to
0.999 seconds) to one second. There will be a slight difference between the time displayed
and the actual elapsed time (e.g., actual one-hour elapsed time may display as
approximately 59 minutes 56 seconds).
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