Troubleshooting Chart - Sharp Aquos AN-ACS1U Operation Manual

Troubleshooting chart

Many potential problems can be resolved by the owner without calling a service technician.
If something is wrong with this product, check the following before calling your authorized SHARP dealer or service center.
General
Symptom
No sound is heard.
The sound from subwoofer is not
well balanced.
Left and right channels are
reversed.
Noise is heard during playback.
When a button is pressed, the
unit does not respond.
The power is not turned on.
The information is not displayed
even if the unit is turned on.
AQUOS LINK
Symptom
AQUOS LINK function does not
work properly.
AQUOS TV remote control does
not operate the AQUOS AUDIO
system.
Cannot reproduce sound from
AQUOS TV with the AQUOS
AUDIO system.
No sound or picture.
Power goes off suddenly.
Switching on the player does
not turn on the AQUOS AUDIO
system or AQUOS TV.
During playback of video media
from the player, there is a time shift
(lip sync error) between the image
on the AQUOS TV and the sound
from the AQUOS AUDIO system.
Remote control
Symptom
The remote control does not
operate properly.
The unit cannot be turned on with
the remote control.
28
• Is input switching (selection) proper?
• Is muting activated?
• Is the volume level set to "0"?
• Is power to the connected source component turned on?
• Is the source component connected to the correct input?
• Is the subwoofer sound level set to the minimum or maximum level?
• Are the analog audio cables for left channel and right channel connected to the correct
input?
• Move the unit away from any computers or mobile phones.
• Set this unit to the stand-by mode and then turn it back on.
If the unit is still malfunctions, reset it.
• Is the unit unplugged?
•The protection circuit may be activated.
Unplug and plug in the power cord again after 5 minutes or more.
• Is the display set to the DIM mode?
Set the DIM mode to OFF.
• Is the HDMI cable properly connected?
Connect the HDMI cable correctly and then perform the reset procedure.
• Try switching the input manually to check whether video from the player is reproduced.
• Is the AQUOS TV remote control being pointed at the AQUOS TV?
• Is the AQUOS TV set to "By AQUOS AUDIO SP" mode?
• Is an HDMI CEC-enabled component being used?
• Check whether the batteries of the AQUOS TV remote control are still good.
• Are the AQUOS TV audio output and the AUX1 connector on the AQUOS AUDIO
system connected correctly via optical fi ber audio cable?
• Is the AQUOS TV set to "By AQUOS AUDIO SP" mode?
• Is HDMI compliant equipment being used?
• Is the HDMI cable connected correctly?
Connect the HDMI cable correctly and then perform the reset procedure.
• Do not connect or disconnect an HDMI cable while power is on. This may lead to
operation problems and can cause the picture to disappear.
• Is the HDMI cable connected correctly?
Connect the HDMI cable correctly and then perform the reset procedure.
• Try setting the player to the playback condition.
When playback is activated, power to the AQUOS AUDIO system and AQUOS TV
should come on.
• Try setting the audio delay function (DLY) to ON. This will delay the sound reproduced by
the AQUOS AUDIO system, which serves to reduce the lip sync error.
• Is the battery polarity respected?
• Are the batteries dead?
• Is the distance or angle incorrect?
• Are there any obstructions in front of the unit?
• Is the remote control sensor exposed to strong light (inverter fl uorescent light, direct
sunlight, etc.)?
• Is the remote control for another equipment used simultaneously?
• Is the AC power cord of the unit plugged in?
• Are the batteries inserted?
Possible cause
Possible cause
Possible cause
Reference
page
P. 19, 26
P. 18
P. 18
–
P. 14, 15
P. 18
P. 14, 15
–
P. 16, 29
P. 16
P. 29
P. 18
Reference
page
P. 14, 15
P. 19
P. 24
P. 25
–
–
P. 14
P. 25
–
P. 14, 15
P. 29
–
P. 14, 15
P. 29
–
P. 27
Reference
page
P. 17
–
P. 17
–
P. 17
–
P. 16
P. 17