Before Calling For Service - LG WM3987HW User And Installation Manual

T RO U B L E S H O OT I N G
BEFORE CALLING FOR SERVICE
Problem
Wrinkling
Drum light does
not stay on
The display shows:
The display shows:
The display shows:
The display shows:
The display shows:
The display shows:
The display shows:

(cont.)
Possible Causes
• Washer not unloaded
promptly.
• Washer overloaded.
• Hot and cold water inlet
hoses are reversed.
• This is normal.
• Load is too small.
• Load is out of balance.
• The washer has an imbalance
detection and correction
system. If individual heavy
articles are loaded (bath
mat, bath robe, etc.) and the
imbalance is too great, the
washer will make several
attempts to restart the spin
cycle. If an imbalance is still
detected, the washer will stop
and the error code will be
displayed.
• Control error.
• Water level is too high due to
a faulty water valve.
• The water level sensor is not
working correctly.
• Thermal overload protection
circuit in the motor has been
tripped.
• A power failure has occurred.
• Check water supply.
Solutions
• Always remove items from the washer as soon as
the cycle is completed.
• The washer can be fully loaded, but the drum should
not be tightly packed with items. The door
of the washer should close easily.
• Hot water rinse can set wrinkles in garments.
Check the inlet hose connections.
• The drum light shuts off automatically when the
washer starts. Press and hold the RINSE + SPIN
button for 3 seconds to turn on the light; it will turn
off automatically after 4 minutes.
• Add 1 or 2 similar items to help balance the load.
• Rearrange items to help balance the load.
• Unplug the washer and call for service.
• Close the water taps, unplug the washer, and call
for service.
• Close the water taps, unplug the washer, and call
for service.
• Allow the washer to stand for 30 minutes to allow the
motor to cool; then restart the cycle. If the LE error
code still appears, unplug the washer and call
for service.
• Restart the cycle.
• Turn the tap on. If " " is not released, unplug
power plug and call for service.