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28 www.electrolux.com
GREAT BRITAIN & IRELAND - GUARANTEE/
GB
IE
CUSTOMER SERVICE
Standard guarantee conditions: We,
Electrolux, undertake that if within 12
months of the date of the purchase this
Electrolux appliance or any part thereof is
proved to be defective by reason only of
faulty workmanship or materials, we will, at
our option repair or replace the same FREE
OF CHARGE for labour, materials or car-
riage on condition that:
• Appliance has been correctly installed
and used only on the electricity supply
stated on the rating plate.
• Appliance has been used for normal do-
mestic purposes only, in accordance
with manufacturer's instructions.
• Appliance hasn't been serviced, main-
tained, repaired, taken apart or tam-
pered with by person not authorised by
us.
• Electrolux Service Force Centre must un-
dertake all service work under this guar-
antee
• Any appliance or defective part replaced
shall become the Company's property.
• This guarantee is in addition to your stat-
utory and other legal rights.
Exclusions
• Damage, calls resulting from transport,
improper use, neglect, light bulbs, re-
movable parts of glass, plastic.
• Costs for calls to put right appliance
which is improperly installed, calls to ap-
pliances outside United Kingdom.
• Appliances found to be in use within a
commercial environment, plus those
which are subject to rental agreements.
• Products of Electrolux manufacturer that
are not marketed by Electrolux
Service and Spare Parts.Please contact
your local Service Force Centre: 08445 616
616(Call will be routed to Service Force
Centre covering your postcode area). For
address of local Service Force Centre and
further information, please visit:
www.serviceforce.co.uk Before calling
out an engineer, please ensure you have
read the details under the heading "What to
do if... / Troubleshooting". When you con-
tact the Service Force Centre you will need
to give the following details: Your name,
address and postcode, your telephone
number, clear concise details of the fault,
model and serial number of the appliance
(found on the rating plate), the purchase
date. Please note a valid purchase receipt
or guarantee documentation is required for
in guarantee service calls.
Customer Care.Please contact our Cus-
tomer Care Department: Electrolux Major
Appliances, Addington Way, Luton, Bed-
fordshire, LU4 9QQ or visit our website at
www.electrolux.co.uk
Custom-
Tel: (Calls may be recor-
er Care
ded for training purpo-
Depart-
ses)
ment,
Electrolux 08445 613 613
AEG-
08445 611 611
Electrolux
Zanussi-
08445 612 612
Electrolux
For Customer Service in The
Republic of Ireland please
contact us at the address
below:
Electrolux Group (Irl) Ltd, Long Mile Road,
Dublin 12, Republic of Ireland
Tel: +353 (0)1 4090751, Email: serv-
ice.eid@electrolux.ie
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