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Troubleshooting
Cause
The lamp has broken (or there is a
lamp malfunction).
The operating temperature is
inappropriate.
■You Cannot Operate the Remote Control
Cause
Batteries are not installed prop-
erly or they have run out.
You are operating the remote con-
trol from the outside of the remote
control operating range.
There is an obstacle between the
projector and the remote control.
You are operating the remote con-
trol in an unsuitable operating
environment.
The channel setting of the remote
control does not match the setting
of the projector.
The key lock function is prevent-
ing operation of the remote con-
trol.
When using infrared operation,
the cable is connected to the ter-
minal for the wired remote control
of the projector or remote control
(WX6000 / SX6000).
When using with the cable con-
nected, the cable may not be
connected to the terminal for the
wired remote control of the pro-
jector or remote control (WX6000 /
SX6000).
If the above causes cannot be identified, the projector may be damaged. Contact the
Canon Customer Support Center as soon as possible.
Countermeasure
Check whether the lamp has broken.
If the lamp has broken, follow the instructions on
the lamp has not broken, there may be a malfunction with
the lamp. Check the lamp by replacing it with a spare lamp
if you have one. (P22, P195, P196)
Check whether the operating temperature is between 5°C
and 35°C. (P24)
If you use the projector at 2300 m or higher above sea level,
contact the Canon Customer Support Center.
Countermeasure
Check whether batteries are installed correctly. If batteries
are installed correctly, replace them with new batteries.
(P27)
Check whether you are operating the remote control within
the remote control operating range of the main unit of the
projector. (P29)
Remove the obstacle between the infrared remote receiver
of the main unit of the projector and the remote control or
point the remote control in an obstacle-free path.
Check whether the infrared remote receiver of the main unit
of the projector is exposed to direct sunlight or strong light
of lighting apparatus. (P29)
Check whether the channel setting of the remote control
has been changed. You can check the [Remote control]
setting in the [System settings] menu. (P124)
Check whether [Key lock] is enabled to disable the remote
control operation.
In the System settings menu, set [Key lock] to [Off]. (P123)
Pull out the cable that is connected to the terminal for the
wired remote control of the projector or remote control.
(P30)
Check whether the cable is connected to the terminal for
the wired remote control of the projector and remote con-
trol. Also check that the cable is not broken. (P30)
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21. If
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