Miscellaneous Problems; Miscellaneous Problems And Resolutions - HP 316095-B21 - StorageWorks Edge Switch 2/24 User Manual

Miscellaneous problems

Table 21 describes possible miscellaneous problems and suggested resolutions.
Table 21

Miscellaneous problems and resolutions

Problem
Code Execution Error: Array
Index Out-Of-Bounds.
Code Execution Error:
Internal Exception
Code Execution Error:
Missing Property File.
Code Execution Error:
Invalid Product Type.
The server doesn't start.
Server to client
communication is inhibited.
Data and settings are not
imported during
installation.
Windows service does not
display correctly in the
Computer Management
(Windows 2000) or Service
Control Manager
(Windows NT) window.
An error is displayed stating
that the application failed to
setup the
serverinit.txt or
.license file.
The product does not install
on a Windows system.
180 Troubleshooting
Cause/resolution
Retry the command or action. If the problem
persists, contact HP customer support.
Retry the command or action. If the problem
persists, contact HP customer support.
Retry the command or action. If the problem
persists, contact HP customer support.
Retry the command or action. If the problem
persists, contact HP customer support.
Examine the server log
(<Install_Home>\Server\
Universe_Home\TestUniverse\_Working
\EventStorageProvider\event.log) for
diagnostic information.
The network may be utilizing virtual private
network (VPN) or firewall technology. See
Appendix A for more information.
Open an MS-DOS window and enter the
following script at the command line:
Install_Service <startstatus > <runnow>.
The startstatus parameter is manual or
auto
and runnow parameter is true or false.
You installed or uninstalled the Win32 service
while the Computer Management or Service
Control Manager window was open. Close the
window and re-open it to see the changes.
Delete the
<Install_Home>\Server\serverinit.tx
t file or the
<Install_Home>\Server\Config\Other\
.license file and rerun the installer.
Verify that the system has 100 MB available on
the C drive. The program requires 100 MB for
installation, but only 50 MB to run.