AT&T CL82309 - DECT 6.0 User Manual page 63

Appendix D
Troubleshooting
The charge light
is off.
My caller ID isn't
working.
System does not
receive caller ID
when on a call.
• Relocate your telephone base to a higher location.
The phone might have better reception when installed
in a high area.
• If the other phones in your home are having the same
problem, contact your local telephone company
(charges may apply).
• Make sure you plug the power and line cords in
correctly and securely.
• Unplug the electrical power. Wait for 15 seconds,
then plug it back in. Allow up to one minute for the
cordless handset and telephone base to reset.
• Clean the cordless handset and telephone base
charging contacts each month with a pencil eraser or
cloth.
• Caller ID is a subscription service. You must subscribe
to this service from your local telephone company for
this feature to work on your phone.
• The caller must be calling from an area that supports
caller ID.
• Both you and your caller's telephone companies must
use caller ID compatible equipment.
• If you subscribe to high-speed Internet service (digital
subscriber line - DSL) through your telephone lines,
you must install a DSL filter between the telephone
base and the telephone wall jack (page 5). The filter
prevents noise and caller ID problems resulting from
DSL interference. Please contact your DSL service
provider for more information about DSL filters.
• Make sure you subscribe to caller ID with call waiting
features from your local telephone company. Caller ID
features works only if both you and the caller are in
areas offering caller ID service, and if both telephone
companies use compatible equipment.
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