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Support Information; Software Support; Where To Get Help - HP 300-1020 - TouchSmart - Desktop PC Warranty And Support Information

Touchsmart series limited warranty and support guide.
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Support Information

Don't Forget to Register!
You can register your computer through the Help and
Support Center. Click the Windows Start button
and Support, and then click Contact Support.

Where to Get Help

Follow these steps when you need help
1 Check the setup poster and product documentation for
help with setting up and using your computer.
2 Use the Help and Support Center for help with hardware
and software questions. Click the Start button, and then
click Help and Support. The Help and Support Center
provides useful troubleshooting information and includes
the following:
Link to register your computer.
System information, including your computer product
number, model number, and serial number.
E-mail support.
HP Real Time Chat with qualified support specialists.
Support phone numbers.
Link to the User Guides for your computer.
3 If you think you have a hardware issue, before calling the
Customer Care Center, run the hardware diagnostic tools
that are preinstalled on your computer. Click the Start
button, All Programs, PC Help & Tools, and then
click Hardware Diagnostic Tools.
4 For help online, go to the HP Customer Care Center
Web site at: http://www.hp.com/support
5 If you have not solved the problem, first, call your
computer retailer, or second, call the HP Customer Care
Center at:
Hong Kong SAR: 2802 4098
Macau SAR: 0800 366
Hours: Mon.–Fri. 9 a.m–6 p.m, Sat. 9 a.m–1 p.m.
Taiwan: 0800 095 996
Hours: Mon.–Sat. 8:30 a.m.–9 p.m.
(Hours are subject to change without notice.)

Software Support

If you have questions about your software, call or visit your
®
software vendor's Web site. The appropriate number or Web
, Help
address is listed below. Some of these Web addresses may be
listed in the Favorites list found in your Internet Explorer
browser. Phone and e-mail support may not exist
if no information is given. For software not listed, the
HP Customer Care Center provides 30-day limited support. All
software titles below may not be included with your computer.
Adobe Reader
http://www.pacific.adobe.com/support/main.html
CyberLink
http://www.cyberlink.com
GameChannel by WildTangent
hpdesktp_support@wildtangent.com
http://www.wildtangent.com
Norton Internet Security by Symantec
http://www.symantec.com/region/tw/techsupp/
index.html
To Our Valued Customer
Congratulations on your decision to purchase a desktop
computer! During development, the computer must pass
extensive quality tests to meet the rigorous standards that
have made us famous for quality and reliability.
All of our computers go through a comprehensive quality test
to ensure the computer is working correctly before it leaves
our factory. In addition, we have placed a security seal on
your computer to indicate that it has not been tampered with
since it left our factory.
We know that expanding and upgrading are key benefits for
all customers. We are proud to make this a key differentiator
for our computers and understand that you may wish to
upgrade your computer to meet your specific needs.
Any hardware upgrades that you intend to do should only
be done after you have completely set up your new
computer. Refer to the setup poster included with your
system for help with setting up. If you have any problems
setting up your system and turning it on, immediately contact
the HP Customer Care Center listed earlier in this Limited
Warranty and Support Guide, and a HP Customer
Representative will assist you. This must be done first before
attempting to upgrade your system.
By breaking the security seal on the back of the computer, you
are confirming that the computer was working properly before
you attempted to upgrade your system. Once the security seal
has been broken, your computer is then, to the extent allowed
by local law, covered under the terms and conditions listed in
the "Hardware Limited Warranty" section.
Thank you for choosing this computer. We hope you enjoy
discovering the exciting things you can do with it!
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