Limited Warranty Period; Types Of Warranty Service; Limited Warranties - HP 300-1020 - TouchSmart - Desktop PC Warranty And Support Information

Limited Warranty Period

The Limited Warranty Period for an HP Hardware Product is
a specified, fixed period commencing on the date of
purchase. The date on your sales receipt is the date of
purchase unless HP or your reseller informs you otherwise in
writing.

Types of Warranty Service

To enable HP to provide the best possible support and
service during the Limited Warranty Period, you may be
directed by HP to verify configurations, load most recent
firmware, install software patches, run HP diagnostics tests,
or use HP remote support solutions where applicable.
HP strongly encourages you to accept the use of or to
employ available support technologies provided by HP. If
you choose not to deploy available remote support
capabilities, you may incur additional costs due to increased
support resource requirements. Listed below are the types of
warranty support service that may be applicable to the
HP Hardware Product you have purchased.
Carry-in Warranty Service
Hardware service during the warranty period can be
obtained by returning your computer to an HP authorized
service provider.
Customer Self Repair Warranty
Service
In countries/regions where it is available, your HP Limited
Warranty may include a customer self repair warranty
service. If applicable, HP will determine in its sole discretion
that customer self repair is the appropriate method of
warranty service. If so, HP will ship approved replacement
parts directly to you to fulfill your HP Hardware Product
warranty service. This will save considerable repair time.
After you contact HP and the fault diagnosis identifies that
the problem can be fixed using one of these parts, a
replaceable part can be sent directly to you. Once the part
arrives, replace the defective part pursuant to the provided
instructions and documentation. If further assistance is
required, call the HP Technical Support Center, and a
technician will assist you over the phone. In cases where the
replacement part must be returned to HP, you must ship the
defective part back to HP within a defined period of time,
normally fifteen (15) days. The defective part must be
returned with the associated documentation in the provided
shipping material. Failure to return the defective product
may result in HP billing you for the replacement. With a
customer self repair, HP will pay all shipping and part return
costs and determine the courier/carrier to be used. If
customer self repair applies to you, please refer to your
specific HP Hardware Product announcement. You can also
obtain information on this warranty service on the HP Web
site at: http://www.hp.com/support
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Mail-in Warranty Service
Your HP Limited Warranty may include a mail-in warranty
service. Under the terms of mail-in service, you will be
required to ship your HP Hardware Product to an authorized
service location for warranty repair. You must prepay any
shipping charges, taxes, or duties associated with
transportation of the product to the repair location. You are
fully responsible for the appropriate packaging to protect
your unit from damage during transportation to the service
location.
In addition, you are responsible for insuring any product
you ship, and you assume risk of loss during shipping. HP
will return the repaired product to you and incur all logistics
and insurance costs to return the product to you.
Pickup and Return Warranty
Service
Your HP Limited Warranty may include a pickup and return
warranty service. Under the terms of pickup and return
service, HP will pick up the defective unit from your location,
repair it, and return it back to your location. HP will incur all
repair, logistics, and insurance costs in this process.
Customer is fully responsible for the appropriate packaging
to protect your hardware product from damage during
transportation to the service location.
Service Upgrades
HP has a range of additional support and service coverage
for your product that can be purchased locally. However,
some support and related products may not be available in
all countries/regions. For information on availability of
service upgrades and the cost for these service upgrades,
refer to the HP Web site at:
http://www.hp.com/support
Options and Software

Limited Warranties

The Limited Warranty terms and conditions for most
HP-branded options (HP Options) are as set forth in the
Limited Warranty applicable to the HP Option and are
included in the HP Option product packaging. If your
HP Option is installed in an HP Hardware Product, HP may
provide warranty service for either the period specified in
the warranty documents (HP Option Limited Warranty
Period) that shipped with the HP Option or for the remaining
warranty period of the HP Hardware Product in which the
HP Option is being installed, whichever period is the longer,
but not to exceed three (3) years from the date you
purchased the HP Option. The HP Option Limited Warranty
Period starts from the date of purchase from HP or an
HP authorized reseller. Your dated sales or delivery receipt,
showing the date of purchase of the HP Option, is your
warranty start date. See your HP Option Limited Warranty
for more details. Non-HP options are provided "AS IS."
However, non-HP manufacturers and suppliers may provide
warranties directly to you.